1. Evaluation Case Analysis 25% Mid-term (individual problem analysis;
oral 1-on-1 presentation) 25%
Client Project (presentation and report) 30%
Class Participation (class, blog, challenges) 20%
Typical Grade Distribution
A: 10-15% A-: 20-25% B+: 30-40% B/B-: 25-35%

2. Case Analysis Guidelines
Goal: Hone your skills at seeing opportunities for operational improvement, diagnosing problems and barriers, and designing efficient and effective solutions.
Structure:
An opening paragraph that provides an abstract of the paper – issues raised, proposed recommendations and rationale.
A paragraph that provides the context and issues faced by the organization.
Your assessment of the issue
Your recommendations to address the issue – what should be done, by whom, when and what will result.
A closing call to action.
Sources: The case and associated required readings and course concepts. If you have additional outside insights great; I am not expecting new research to support this assignment.
Evaluation: (1) understanding and analysis of the issues; (2) use of class concepts and personal insights; (3) persuasiveness of recommendations; and (4) clarity of writing. Length: 750 words or less not including exhibits
Due: ed to me by 7:00 AM the day we will discuss the case in class.

3. 1 on 1 Reengineering Assignment Guidelines
Objective: (1) See the world through an operations management lens to identify a problem and propose a solution; (2) apply the concepts and tools we have been exploring in the course; and (3) enhance your 1 on 1 oral presentation skills.
Topic: Any operations management problem/irritant/snafu that you have observed and you have ideas on how to improve. Consider availability of information/data to clearly demonstrate the issue and support your proposal.
Format:
Fifteen minute oral discussion with me.
I will not read any materials before or after the session.
In your time you need to articulate the issue, your analysis and your proposal.
You may use visual aids.
During the 15 minutes you can expect I will ask questions.
After 15 minutes, I will share my evaluation of your work.   

4. 1 on 1 Reengineering Assignment Guidelines (con’t)  
Structure:
Context for the issue – why do you care
Analysis and findings – what are is issues
Recommendations – what do you propose
Extensions – what are the insights that have broader applicability
Grading Rubric:
“Interesting issue; great solution; go do it!” (A)
“I am with you; verify a few last assumption and let’s get it done” (A-)
“I like they direction you are headed in; good work so far but I need some more information before I can give the go ahead” (B+)
“I appreciate the effort; interesting work but I am still skeptical.” (B)

5. Client Project Guidelines
Objective: Apply course concepts in real world setting
Client and Project: Your choice
Start Date: No later than February 18
Deliverables
#1: Client Project Report
#2: In Class Presentation
My Role: Consultant to the consultant

6. Client Project – Memorandum of Understanding (MOU) Guidelines
Goals:
Ensure the client and team are on the same page
Clearly define deliverables, work plans and roles/responsibilities
Establish communications and review protocol
Agree on escalation process if things “go bump in the night”
Potential Contents
Project objectives – what will be accomplished
Project scope – what is in and what is out
Timing – final, intermediate check points
Enumeration of the deliverables – level of detail, audience, formats
Roles and responsibilities – client, team and joint
Confidentiality – what is not, what is and if it is how is it treated
Communications – to them, from them; format, response time
Interviews/information/data – needs, availability, responsiveness
Progress check-ins – when, who, how
Escalation – if things are not going well, what to do
A Living Document:
Projects are like living organisms; they change and evolve over time.
Periodically, revisit the MOU with the team and see if it should be revised.
If so, do it with the client.

7. Security Checkpoint Sub-processes
Passenger
Exit
Secondary
Search Table
Secondary
Search Table
Bins
Bins
Passenger
X-Ray
Passenger
X-Ray
Baggage
X-Ray
Baggage
X-Ray
Metal
Detector
Metal
Detector 3
15’ 2
Bins
Bins
Boarding Pass
Verification 1
Passenger
Entry

8. http://www. conceptdraw

9. Challenge #2: Process Mapping: Making a Fluffernutter
MGMT E-5063

10. Create a process map for making a fluffernutter

11. Topic: Process Mapping: The Starting Point for Quality
2012
Topic: Process Mapping: The Starting Point for Quality
Tool: Mapping Basics
Description: Guiding the comprehensive mapping of processes.
Example:
References: Total Quality Management in Humans Service Organizations, Lawrence Martin
Beginning and End
Tasks
Decisions
Work Flows
1. Identify all steps
2. Order by time sequence
3. Label with simple descriptors
4. Lay out the process from top to
bottom on left to right
5. Use standard symbols
6. Link all tasks
7. Decisions are binary – yes or no

12. Assignment:
your Fluffernutter Process Map
by February 5th at 5:00PM