1. Access Services Comprehensive Operational Review Presentation #1 T-PAC February 9, 2017
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2. Agenda Project Goals Consulting Team Scope of Work Project Schedule
Immediate Next Steps
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3. Project Goals
To assess the current service model structure, policies, and procedures To identify whether or not alternatives to the current method of operations and oversight would be beneficial
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4. The Consulting Team PC
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5. Consulting Team and Staff
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6. Scope of Work PC
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7. Task 2 Stakeholder Involvement
Scope of Work
Task 1 Study Management
Task 2 Stakeholder Involvement
Task 3 Existing Conditions and Analysis of Paratransit Functions
Task 4 Financial Analysis
Task 5 Peer System Analysis
Task 6 Recommendations for Improved System Efficiency
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8. Task 1: Study Management
Prepare Detailed Work Program
Work Plan and Schedule
Management and Quality Control Plan
Schedule and Attend Kickoff Meeting
Deliverables:
Draft and Final Work Program
Nelson\Nygaard Consulting Associates, Inc.

9. Task 2: Stakeholder Involvement
Inform and update…
Transportation Professionals Advisory Committee
Community Advisory Committee
Access Board of Directors
Three presentations to each group
#1 Introduction to the Project (Feb)
#2 Existing Conditions, Assessments, Peer Review (May)
#3 Alternatives and Recommendations (Aug)
Deliverables:
Three presentations
Nelson\Nygaard Consulting Associates, Inc.

10. Task 3: Existing Conditions and Analysis of Paratransit Functions
Technical Data Gathering – preliminary list requested today
Site Visits to Contractors’ Facilities – week of 2/13
Site Visits to Access Services Office – week of 2/27
Assess how/how well Access is organized, delivered, monitored
Infrastructure, Policies, Procedures, Practices
Paratransit Operations Service and Cost Performance
Analysis of Key Assessment Areas
Service model structure
Operational policies and practices
Dedicated/non-dedicated service mix, dedicated run structures, fleet mix
Technology
Service beyond ADA minimum requirements
Management and oversight
Deliverables:
Task 3 Draft and Final Reports
Nelson\Nygaard Consulting Associates, Inc.

11. Task 4: Financial Analysis
Perform Financial Analysis
3 to 5 year trend analysis including:
Total operating costs
Unit operating costs (per trip, per RVH, per RVM)
Subsidy per trip
Federal, state, and municipal funding
Projections
Deliverables:
Task 4 Draft and Final Reports
Nelson\Nygaard Consulting Associates, Inc.

12. Task 5: Peer System Analysis
Perform Peer System Analysis
How does Access compare – service and cost performance
How do lessons learned apply to Access
Deliverables:
Task 5 Draft and Final Reports Working List of Peers
City
Transit Agency
ADA Paratransit Service
Access Peer*
TCRP SG- 14**
Atlanta
MARTA
MARTA Mobility
Yes
Boston
MBTA
The RIDE
Chicago
Pace
Paratransit
Dallas
DART
Mobility Management
Houston
METRO
METROLift
Minneapolis-St. Paul
Metropolitan Council
Metro Mobility
Miami
MDTA
Special Transportation Services
New Jersey
NJ Transit
Access Link
New York City
NYCT
Access-A-Ride
Oakland/East Bay
BART/AC Transit
East Bay Paratransit Consortium
Orange County
OCTA
ACCESS
Pittsburgh
PAT
Portland
Tri-Met
LIFT
Santa Clara Co
VTA
Outreach (pending changes)
Seattle/King Co*
King Co Metro
Access
Washington, DC*
WMATA
Metro Access
* included in past peer reviews that Nelson\Nygaard has undertaken for Access Services
** included in TCRP J-07 Sg-14 Synthesis survey (current project being undertaken by Nelson\Nygaard
Nelson\Nygaard Consulting Associates, Inc.

13. Task 6: Recommendations for Improved System Efficiency
Develop and Assess Recommendations
Distill findings from previous tasks
Cost/benefit assessment
Deliverables:
Task 6 Draft and Final Reports
Task 6 Presentations
Nelson\Nygaard Consulting Associates, Inc.

14. Schedule PC
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15. Project Schedule
Key Meeting Dates for T-PAC – Draft reports to be delivered to T-PAC 1 week before:
Feb 9 #1 Project Introduction
May 11 #2 Existing Conditions, Assessments, Peer Review
Aug 10 #3 Alternatives and Recommendations
Nelson\Nygaard Consulting Associates, Inc.

16. Immediate Next Steps
Task 1: Ongoing project management / quality control
Task 2: Presentations to CAC (2/14) and Board (2/27)
Task 3: Complete data collection
Service provider site visits (2/15-2/17)
- Two teams of three, each visiting 3 contractors
Access office site visit (2/28-3/1)
- One team of three
Nelson\Nygaard Consulting Associates, Inc.