1. Digital Signage
M Scott Walters 4 Oct 2016

2. Agenda Introductions Service Description Value Proposition Metrics
Cost
Security
More Information
Q&A

3. Introductions Service owner: M Scott Walters
Service manager: Andrew Page
Other service delivery team members:
Keith Sawyer
Greg Bronson
John Pfleiderer
Richard Herold
Aimee Decker

4. Service Description Service name: Digital Signage Product(s):
CUView (AxisTV; core digital signage service)
DirecTV
Brief text description: A centrally supported digital signage service allowing departments to display content of their choice to local displays and supporting emergency notifications. IPTV service to Student and Campus Life (SCL) common spaces, fitness centers, and departments.
Available to:
Faculty, Staff
Fee? Yes
Service tier: One

5. Value Proposition Value proposition Customer impact Key benefits
Enhancement to university outreach. Enhances capability for information and news delivery and availability. Adds capability to campus and personal safety and security.
Customer impact
Provides a centrally-managed and standardized digital signage capability with schedule-rich features and
Improved administration
Enables public promotion of department events, news, and information.
Ability to draw on and deliver external content and information via service features and Digital Well.
Key benefits
Emergency notification capability.
Public information delivery.

6. Metrics FY16 Q3
FY 16 Q3 Metrics
Number of Channel Players *
127
Availability
100%
Changes (upgrades, patches, etc.) 1
* Channel players are small form factor PCs – the local units which deliver content to the displays and connect to the central digital signage service.

7. Costs Cost to deliver the service: Fee for service: Yes
FY 16 Total Cost
$240,622
Hardware & Software
$15,484
Labor
$203,263
Staff Support
$10,937
Administrative Overhead
Fee for service: Yes
Fees outline (see Rates)

8. Rates CUView one-time initial hardware & maintenance fee: DirecTV
Approximately $3,500 (varies by display and install details)
No recurring fees
DirecTV
Campus Life bulk service: $2, per month
Fitness Centers bulk service: $ per month
Departmental (individual) DirecTV service is billed directly by the vendor.

9. Security What risks does use of the service mitigate?
Personal safety & security
Continuity of information access
How does the service mitigate risks?
The digital signage service is a part of the Cornell emergency notification system, able to provide mass notification to all CUView displays of emergency situations.
DirecTV service is delivered to the campus head end by satellite. In the event of a loss of external network connectivity, this would allow continued delivery of news and information.

10. More Information Service web page:
CUView:
DirecTV:
Service level expectations:
Service catalog entry:
Service quarterly report:

11. Questions?