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A ZERO WATER URINAL THAT EXCEEDS EXPECTATIONS
FINALLY ! A ZERO WATER URINAL THAT EXCEEDS EXPECTATIONS
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ZeroFlush Urinals Training Session
Introduction Marketing Strategies The ZeroFlush Urinal Competition Site Visits Selling Strategies
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Population Growth There are currently more than six billion people in the world, and this number continues to grow every day. For centuries humans have used water to remove waste. Today urinals are one of the most problematic and costly fixtures in restrooms . One flush urinal uses an average of 150,000 liters of water per year. The potential savings created by Zero Water Urinals will have a very positive impact on our fresh water supply. The ZeroFlush Zero water Urinal System is The most advanced system of it’s kind in the market today.
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Water is Precious Male urine is about 96% Water.
This being the case why do we use water to move water? For many years water was plentiful and inexpensive. This is no longer the case. Water and Sewer rates continue to rise across the world. Are we creatures of habit? While we dislike water urinals many dislike the thought of having no water while in reality water is the cause of most of the issues with water based urinals. Water is one of our most precious resources. Why waste it? Time tested and proven technology. Environmental, Ecological and Health benefits. Reduced Maintenance and Easily Serviced. The Bottom Line! SAVE $$$
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Water is Precious Remarkable Savings The average swimming pool has 15,000 gallons of water.. Amazingly, one ZeroFlush urinal can save about 3 swimming pools worth of water in a single year. It also reduces greatly the amount of sewage treated. Saving our already heavily taxed municipal waste water infrastructure.
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Marketing Strategies
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Primary Objective Install a very large number of urinals as quickly as feasible Create very high brand awareness. Build a “total system” around the product which is difficult to match Protect consumable sales
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Your Role and Responsibilities
Development, direction, implementation and management of the area sales and marketing strategies and tactical plans for ZeroFlush. Development of new sales of all products in all market segments principally by direct calls on prospective end-users, conduct capability presentations to customers, develop formal proposals, monitor and manage pilot programs leading to a successful order.
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New Construction –vs.- Retrofit Determine Who You Need To Influence
Develop Action Plan Contact Info Opportunity Value Proposition Hurdles Barriers Action Plan/Schedule Resources/Support New Construction –vs.- Retrofit Sales Cycle Determine Who You Need To Influence Maintenance Staff Energy Officers Facilities Management Architects Engineers Contractors Water conservation agencies
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Identify Target Customers
Segment Education Arenas/Public Venues Municipalities Federal Industrial (selected markets) Retrofit $$$ Immediate sales Size Elephant Hunting Market Code approval ? Beach-head
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U.S. Sales to Date Have Been Concentrated in a few of End User Segments
Percent of Waterless Industry Sales
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The Current Situation Awareness of waterfree / waterless urinals exist and quickly gaining recognition. Comprehension of zero water urinal benefits are limited and assumed not well known Belief that zero water urinals really pay off on their promises assumed at low levels due to competitors cartridge costs. Experienced and existing customers have mixed views and results due to poor competitors products. Potential for better results exist with ZeroFlush and are easily welcomed.
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Creative Strategy Key messages: Save money Conserve water
Improve restroom hygiene Long life cycle Quickest return on investment Economics vs. conservation
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Sustainable Building Measurement Criteria
U.S. Green Building Council (USGBC) LEED Rating System In 1993, the USGBC was formed to provide leadership, integration and education related to environmental issues facing the building industry. In 1994, the USGBC formed the Leadership in Energy and Environmental Design (LEED) Rating System. LEED evaluates building performance from a whole building perspective over a building’s life cycle.
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LEED Categories of Sustainable Building
Sustainable Sites Water Efficiency Energy and Atmosphere Design Materials and Resources Indoor Environmental Quality Innovation and Design Process
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Certification Process
Categories are based on points that are awarded for sustainable choices that are made as part of the development process. LEED Certified points LEED Silver points LEED Gold points LEED Platinum points
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50% reduction OR 100% treatment = 1 point
Zero Water Urinals and LEEDtm WE Credit 2 - Innovative Wastewater Technologies Reduce the use of municipally provided potable water for building sewage conveyance by a minimum of 50%, OR, treat 100% of wastewater on site to tertiary standards. 50% reduction OR 100% treatment = 1 point WE Credit 3 - Water Use Reduction Employ strategies that in aggregate use 20% or 30% less water than the water use baseline calculated for the building (not including irrigation) after meeting Energy Policy Act of 1992 fixture performance requirements. 20% savings = 1 point 30% savings = 2 points
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The ZeroFlush Urinal System
provides both Environmental and Economic Benefits: Significant Conservation of Water Supply Substantial Cost Reduction for the Consumers Reduction of Sewage The product “looks-like” and “works-like” a conventional urinal system, yet it provides a higher level of sanitation.Without the use of a single drop of water. The ZEROFLUSH SYSTEM main components are: TRAP “Insert”; SEALANT ”Odor Barrier” liquid; PERMANENT Drain housing; Vitreous China Urinal Bowl
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TRAP Insert Proprietary, Patented Design
Made from Recyclable, Biodegradeable ABS Significantly Reduce Lime Scale Build-up and Residue When in Place in System Housing it Provides Airtight Seal and Makes the system valdal -Resistant Unique Design that “traps” Urine Providing Odor-free, Clean Bathroom Enviroment Average of 15,000 Uses before simple maintenance is requires Simple and Easy Installation and Replacement Using Integrated Puller-handle
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Barricade Odor Sealer Liquid
Enviromentally Safe; Non-Hazardous Content 100% Natural Vegetable Oil Based Formula A Specific Gravity Weight Less Than Water Seals Urine and Odor Within The trap housing Simple Biodegradable formula will keep pipes cleaner
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Housing / Insert Cut Away
PERMANENT HOUSING System-Specific Unique, Proprietary Design Simple Pressure fit Locking Mechanism for Drain Insert Largest Trap Housing of ANY Waterless Urinal 1.4 Liter Capacity Theft-Resistant Solid ABS Compound Reduces Sediment Buildup Housing / Insert Cut Away
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THE ZERO FLUSH URINALS Touch-free, Hygienic Operation
No Flush Mechanism or Devices Minimal Cleaning and Easy Maintenance Accommodates and Adapts to Existing Drain Outlets Available in Porcelain and Stainless Steel Vandalism-Resistant Various Models of Unique Designs Suitable for Different Preferences
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INSERT LIFE CYCLE For Example: A typical commercial facility that has 100 users per day per urinal would require 2 Insert Replacement Kits per year per urinal. Provides sanitary operation for approximately 15,000 uses Replaced only 2 times per year on average, depending on the frequency of usage
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COST ADVANTAGE OF THE ZEROFLUSH SYSTEM
No Water and Sewer Costs = Tremendous Operational Cost Advantage No Flush Mechanisms means No Repair Costs = Substantial Maintenance Cost Savings Average Purchase Price Payback Period is between 3 months to 2 years Significant Water Conservation + Sewer Reduction = Environmentally Friendly Note: Comparison based on initial purchase price, estimated annual operational and maintenance costs. All costs are based on published retail price.
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ZeroFlush Urinal System
ECONOMIC BENEFITS Conventional Urinals ZeroFlush Urinal System Consumes between 70,000 to 150,000 liters of water per year Annual combined water and sewer costs of between 200 to 600 USD Annual operating costs equivalent to 50 to 100 percent of purchase price High-maintenance costs related to repair of mechanical parts ZERO water consumption Insert replacement kits at a fraction of water and sewer costs Average initial purchase cost payback period of 3 months to 2 years No breakable mechanical parts or components = low maintenance costs
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Insert Replacement
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Insert Installation Insert Replacement Kit Contents: Insert Puller Key
Push Insert into place until you feel it pop in Insert Replacement Kit Contents: Insert Puller Key Odor Block liquid Instruction sheet The urinal is now ready for use.
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Functioning of trap
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Cleaning Remove all debris, if present from the surface of the urinal
Wipe surface with a soft cloth or non-abrasive sponge until clean Spray urinal surface lightly with a non-degreaser liquid cleaner
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Life-Cycle Control At the end of the Inserts life-cycle the drain flow is reduced and this can be seen as the sealant liquid forms a blue puddle arround the drain holes.
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Competitive Technologies
Current manufacturers of non water using urinals world wide have design deficiencies that have been greatly improved by our system. ZeroFlush was designed from the very beginning for ease of maintenance and customer requirements.
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COMPETITION Waterless Co.: Currently manufacturing a fiberglass-gel coat and Vitreous China bowls. Friction press-fit trap insert. Sealant depleted with every use. Operational cost are very difficult to gauge. Duravit: Solid porcelain bowl. No insert able trap. Add 100 milliliters of sealant per month, which is about 3 oz. Once a year remove deposits from the ceramic siphon by pouring water down the trap “under pressure”. Hearing from the market about first cost of $400-$ milliliters of sealant about $2-$3. Ernst System: This system is the one Waterless Co. basically copied and was originally in place in Germany for many years. It requires a service contract. Waterless Co. originally licensed it, but could not get it to code so they redesigned their own trap system. Swiss engineered. Uridan: A cartridge free design from Denmark. It has a trap that requires removal, cleaning and replacing. While this design on its surface looks promising in reality the maintenance and costs aspects are its downfall. Urimat system: The system works with a floated trap insert and solenoid that activates every time someone uses the urinal. It will likely never come to the U.S. because of certain code requirements. Swiss engineered. Falcon Waterfree/ Sloan/Waterless: Originally American Waterless Formed when two partners from Waterless went their separate ways. System has an ABS disposable cartridge trap that fits into a housing connected to the sewage. The cartridge trap is locked in position using a bayonet locking system. Operational costs are very high as cartridge life cycle is much less than advertised. Average cost of replacement cartridges are about $40US and can be higher elsewhere.
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COMPETITION Sensor Operated Flush valves: Perception by many that they are a water conservation product. The opposite is fact, because when operating correctly they will flush every time vs. their manual counterparts which some say don’t get flushed 5%-10% of the time. First cost averaging about $200. Repair costs are expensive and maintenance can be intensive with many moving parts. Battery types require many changes. Batteries are hazardous waste. Schools and other public access facilities have had numerous vandalism problems with these valves. Half-gallon flush urinals and flush valve replacements: There are urinals bowls now being manufactured that use ½ gal. of water to flush. First cost very expensive at around $500. Becoming more widespread is the practice of retrofitting an older urinal bowl with a new ½ gal. Flush valve, or even taking an older flush valve and retrofitting it with a lower flow diaphragm to save water. This practice is commonplace, but has come under some scrutiny and discussion lately about its validity. ( See Greening Federal Facilities )
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Competitive Advantages NO CARTRIDGES
Our system’s drain insert is Not a cartridge. The drain insert once in place completes the trap. There is no need for an additional housing to hold a cartridge. The ZeroFlush Drain insert once removed allows all materials to simply flush away. This is much cleaner and easier. THE HOUSING IS PART OF THE TRAP! The "Cartridge" is the “TRAP” Once properly installed into the housing. It allows urine to flow thru while the sealant blocks odors. The cartridge is designed to hold sealant, urine and sediment. Once the sediment has built to the point where the flow is slowing or has stopped, the cartridge must be removed and replaced. Some systems require periodic refills as well as changing.
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Big Difference= Big Results
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Largest Trap LARGEST TRAP Means more uses! Averages 15,000
uses before maintenance Debris builds in the bottom of the trap and eventually will displace Odor Barrier fluid out of the top of the drain insert allowing the custodial staff to easily see when urinal needs to be serviced. About every 15,000 uses. In Comparison other waterless systems require much more frequent maintenance and follow up. The traps are much smaller.
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No Odors NO ODOR As long as the trap has odor barrier fluid there will be no foul urine Odor Our urinal trap is designed to prevent odor while also preventing sealant loss which would allow sewer gases to escape into the restroom causing foul odors. Our systems natural Vegetable Oil based Odor Barrier liquid will not adversely react with cleaning chemicals. Our system is designed to withstand an accidental dumping of a bucket of water without loosing the sealant. Other systems odor controlling sealant can be easily removed by a simple accidental dumping of a bucket of water. Due to the chemical nature of the sealants, competitive systems can also be affected by cleaning agents. If the sealant is removed, diluted or chemically changed odor WILL occur.
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Easy Maintenance Urinal Cleaning has never been easier.
Janitorial personnel will save time and effort. NO MORE leaky valves,Hard water stains, urinal cakes, multiple wasteful flushing, Overflows, Floods or Harsh Chemicals!
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Competitive Comparison
Feature Zero Flush Waterless Falcon NO Cartridges! Our Drain Insert is not a cartridge. Patented “Drain Insert” that the customer can easily remove and install a new one Uses pressure fit plastic Cartridges (Ecotrap) that requires re-filling every 1500 uses Uses expensive and short life cartridge. Company Claims 7000 use average. Largest drain housing The Largest in the industry Holds 46 Fluid Oz. The Housing holds the drain insert . Allowing greater volume of fluid which results in much higher usage capabilities and ease of maintenance. Total trap Volume 46 Oz. or 1.4 Ltr. Rough interior can attract debris. Total Cartridge Volume 16 Oz. Housing holds the cartridge. Locking mechanism can be difficult for installation of cartridge. If not aligned properly the cartridge can become lodged or to not properly seat causing odors.Total Cartridge Volume 18 Oz. Loss Of Sealant Designed to reduce the possibility of Sealant loss Trap has 12 oz. Of Odor Barrier Liquid Designed to last the average 15,000 use cycle. NO Refilling is required between maintenance cycles. cartridge holds 3 oz. Of sealant.This trap design will allow escape of the sealant with every use requiring refilling. Do NOT pour a bucket of water into urinal sealant will wash away This cartridge holds 2.5 Oz. of sealant. the diverter at the top of the cartridge is supposed to prevent sealant loss. This diverter can make it more difficult to clean. Sealant loss due to flushing with water is expected Improved Design Our urinals are optimally designed to be cleaner and more functional The ZeroFlush systems have been designed with the user and custodial in mind. Design features will reduce potential splashing issues and will help keep the floors dryer Urinals have very flat surfaces that can induce splashing and floor mess Systems tend to have round fronts can induce splashing and floor mess Users tend to back away due to splashing causing more and more floor wetness. Maintenance / life cycle The largest trap means more uses before maintenance More than twice the size of the competitors will give you an average of uses before maintenance. The more sediment a trap can hold the longer it will last. Maintenance is continual as sealant must be added constantly to reduce odors. Removing the old cartridge can be difficult and messy. Care must be taken to prevent spillage. metal keys are an additional cost Removing a used cartridge can be tough and nasty. Company suggest tilting cartridge to the side and allow some urine spillage before discarding.
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Competitive Comparison
Feature Zero Flush Waterless Falcon/Sloan Maintenance “Drain Insert” replacement is simpler, cleaner, faster and less frequent. The “drain insert” key can be used on any opening. Simply screw into place with a few turns and pull up. This will immediately open the drain and allow the contents to flush out. Custodial must pick up and discard a filled used cartridge while holding a cumbersome large metal key. Drain flushing is simple After removal of insert the contents in the housing will flush away. Simply pour a bucket water to rinse out the housing and drain line. Drain is in the center of the housing allowing ample room and space for flow. Cleaning time is minimal and simple. Drain is rough, unglazed very porous allowing sediment to build up which can make cleaning more difficult. The housing attracts sediment under the cartridge drain tube. This sediment may build to the point where it can touch the bottom of the cartridge and restrict or stop the flow. After cartridge replacement housing will need to be thoroughly cleaned. 100 % Natural Odor Barrier Liquid Yes NO Completely Green option Stainless Steel Zero water urinal
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Competitive Advantages
Bottom Line ZeroFlush The Bottom line of our system is simplicity! Our system is very easy to maintain in comparison. Custodial ultimately holds the key to the success of the product. This key issue has been neglected by others and is our most important advantage. Others Systems, traps vary in size and function. Some require re-filling with chemical sealant other require periodic cleaning while others still require additional replacement. They are all labor intensive and not easy to maintain.
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Selling Strategies
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Selling Strategies Lead Generation Lead Follow-Up/Qualification
The Presentation The Pilot Program Closing the Project
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Cost Performance of Customer Contact Options
Lead Generation Cost Performance of Customer Contact Options Performance Seller $400/exposure Shows $185/exposure Telemarketer $10-20/exposure Literature $5-10/exposure Direct Mail $2-5/exposure Advertising $1-2/exposure Postcards <$1/exposure Publicity <$1/exposure Cost Sales Call Telemarketer Literature Direct Mail Advertising Postcards Publicity
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The Planning Process Define and prioritize markets and individuals: hunt where the ducks are Define issues, opportunities and communications that can impact: set measurable objectives Establish media strategy: how to reach them Establish creative/messaging strategy: what to say to provoke desired action Develop appropriate fulfillment/follow-up systems and processes: drive sales Plan for measurement: “The route to success is always under construction.”
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The Targets The Market ARCHITECT FIRMS PLUMBING CONTRACTORS
PLUMBING WHOLESALERS/ FIXTURE SUPPLIERS JAN/SAN SUPPLIES JANITORIAL SERVICES ESCO’s GOVERNMENT BLDGS EDUCATION HEALTH SERVICES WHOLESALE / RETAIL TRADE ENTERTAINMENT MANUFACTURING
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World Wide Targets Dimension #1: Situational Substitution (Retrofit)
Major renovation New build Dimension #2: Organizational End Users/Owners Specifiers /Key Influencers
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The Potential Retrofit Market is Many Times the Size of the New Construction Market
12,250,000 Number of Urinals Note: Based on American Standard 1990 study estimates 12 million (U.S. ONLY)
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Creative Strategy Key messages: Save money Conserve water
Improve rest room hygiene Long life cycle Quickest return on investment Economics vs. conservation
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Planning Checklist Frequency to overcome market dynamics, memory curve, competitive noise, limits of communication tools. 30% per year employee turnover 90% forgetfulness in 30 days 25% high readership of ads 2% average direct mail response Impact to cut through the clutter, build the right image Mail = 75% readership Ads = 25% readership Editorial = 50-75% readership Credibility Compelling offers Prompt, appropriate follow-up Measurement: awareness, comprehension, relationship between inquiries and sales, understanding of why we win and why we lose
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The Presentation Establishing Credibility and Trust
What Problems do They Have? Probing Questions The Demonstration Reinforcing the Hot Buttons Answering Questions Handling Objections Using Humor when Appropriate
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The Pilot Program Transition Statements Auditing the Site
Letter of Understanding The Installation Joint Inspections Assumptive Questions Reasons for the Pilot Expectations
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Meeting with Decision-Makers
Closing the Project Reviewing the Pilot Meeting with Decision-Makers Payback Analysis Funding Options
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Positioning ZeroFlush Urinal Systems are:
The culmination of proven technology, environmental concern and innovation. Improving total restroom sanitation and hygiene.
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Bottom Line ZeroFlush offers an opportunity to immediately impact Global water conservation efforts. ZeroFlush is a proven tested system that has turned even the most cynical into a believer. ZeroFlush has very low over head, no debt and a patent protected system. ZeroFlush will help your company make an immediate impact with a product that makes a difference.
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Thank You!
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