1. BSS business support system overview

2. Topics To Be Covered Introduction Objectives
Introduction to Telecom Stack
Customer Relationship Management
Mediation
Rating and Billing
Payments and Collection
Revenue Assurance
BSS COTS: Tech Mahindra Capabilities
Summary
Quiz

3. Technosoft requires a BSS Overview training tor its new joiners.
This is Technosoft Solutions which deals with telecommunications industry. The capability of the company includes Business Support Systems (BSS)
Technosoft requires a BSS Overview training tor its new joiners.
Technosoft Solutions

4. This is Trainsmart, a training company which meets unique training needs of the organizations The specialty of this company is to provide telecom based trainings
Trainsmart

5. Trainsmart has received a new training request for the BSS Overview course from Technosoft Solutions.
Trainsmart

6. Managers of both the companies sit together and agree upon a set of objectives to be covered in the training

7. Mr. Sanjeev from Trainsmart will be conducting the training session on BSS Overview.
Welcome to the BSS Overview training. I am Sanjeev and I will be conducting this session. I want you to accompany me in understanding the BSS overview to make the journey interesting.

8. Objectives

9. Course Objectives On completing this course, you will be able to:
Explain the concept of telecom stack and its components.
Explain the functionality at CRM system and its sub components.
Explain the composition of billing system.
Explain mediation and its functionality.
Describe the different payment transactions and collection actions.
Explain fraud management.

10. Introduction to Telecom Stack

11. Telecom Stack/Telecom Umbrella
Telecom Umbrella is a solution to streamline quality business processes it is e collection of suite of systems or products.
The slack contains network at the south side and customer at the north side. There is an IT slack in between these two it applications are categorized based on their inclination towards customer, business, or network.
Telecom stack has three layers namely BSS, OSS, and NMS.

12. Telecom Stack/Telecom Umbrella
Customer Facing Systems
Network Facing Systems
Network
BSS
NMS
Network
Telecom Stack
OSS
Telecom Stack

13. What is BSS?
Business Support Systems (BSS) facilitate the relationship of service providers with their customers. They are the components that a telecom industry uses to run its business operations towards customer.
BSS can be thought of as customer-facing systems or north bound systems. These systems are typically the revenue impacting systems.
BSS
NMS
Network
Telecom Stack
OSS

14. What is OSS?
Operations Support Systems (OSS) facilitate the operations of the communications carriers network. OSS can be thought of as network-lacing systems or south bound systems.
These are the systems which are more inclined towards the network or services. OSS layer can be further decomposed into two parts:
Service Fulfillment
Service Assurance
BSS
NMS
Network
Telecom Stack
OSS

15. What is NMS?
A Network Management System (NMS) is a combination of hardware and software, used to monitor and administer a computer network or networks.
Generally, Service Fulfillment applications are part of OSS and Service Assurance applications are part of NMS. There is a very thin line between OSS and NMS. Most of the time both these layers are clubbed together and are called as OSS.
These systems are also called as Service Assurance systems. An NMS manages the network elements, also called managed devices.
BSS
NMS
Network
Telecom Stack
OSS

16. Telecom Stack Key Areas
Let us take a look at the key areas included in BSS, OSS, and NMS.
CRM
Rating Billing
Payments
Mediation
Debt Management
Revenue Assurance
Fraud Management
Settlements
Business Intelligence
Portal
Order Management
Provisioning
Activation
Inventory Management
Trouble Ticket Management
Fault Management
Performance Management
SLA Management
Element Management
BSS
OSS
NMS

17. Knowledge Check
Start

18. Which of the following is not a key area of BSS?
CRM
Fault Management
Rating & Billing
Mediation

19. Which of the following is not a key area of NMS?
Perfomance Management
SLA Management
Fault Management
Mediation

20. Which of the following is a north bound system?
BSS
NMS
OSS
MNS

21. Which of the following is a south bound system?
BSS
MNS
NMS
OSS

22. The Results