1. Space Hellas Corporate PresentationMK
Classification ISO 27001: Public

2. Mission Statement Vision Mission Values
To play a leading role as a system integrator at regional level
To build Value to your business
Commitment,
Responsibility,
Professionalism

3. Facts Sheet
System Integrator, Value-Added Solution and Service Provider
Active in Telecommunications, IT and Security
More than 30 Years of Operations and Sustainable Growth
250 Specialized Employees
More than 600 Certifications - Accreditations
Turnover: € 54.9 million (2015)
Listed on the Athens Stock Exchange since 2000
Certified according to:
ISO9001: ISO/IEC27001: ISO14001: OHSAS18001:2007
Accreditation:
National . EU . NATO Secret
National & International Presence
Space Hellas HQ located in Athens
Branches in Athens, Thessaloniki, Patra, Heraklion-Crete, Ioannina and Farsala
Subsidiaries in Cyprus, Romania, Serbia, Malta
Activities in Europe and the Middle East

4. Growth & Sustainability

5. Target Markets Industry & Utilities Financial Services Public Sector
Enterprises
Insurance
Banking
Government
Homeland
Security
Defense
Telco
Energy
Media

6. The Space Hellas Offering
Telecoms &
Networking
Global
Connectivity
Security
Systems
Information
Security
Mobile
Telephony
Apps & Systems
Software
AV &
Multimedia
IT Solutions
Infrastructure
R&D

7. The Space Hellas Service Model
Network Design Maintenance
Ticket Management
Installation Management
NOC &
Service Desk
SLA Management
First Level Technical Support
Technical Outsourcing
Carrier Management & Troubleshooting
System Engineer
&
Experts
Solution & Detail Design
Remote Support
Survey & Audit
Installation & Configuration
Documentation & Reports
Remote Diagnostic
Phone Support to Field engineers
Second Level Support for Service Desk
Fault Replication
Field Service Engineers (FSE)
SLA Response
On Site Maintenance
Failure Diagnostic & Recovery
Reverse Logistics
Customer sign off
Territories Coverage
Installation On Site
Project Execution
Site Surveys
Integration Services
Support Services

8. National Coverage
Branch Office Thessaloniki
Branch Office Ioannina
Branch Office Farsala
Headquarters Athens
Branch Office Patras
More than 40 Technical Support & Business Centers all over Greece
Branch Office Heraklio

9. Points of Presence Worldwide
Global Coverage
Points of Presence Worldwide 16
Points 64
Points 28
Points
Access to leading local experts with high levels of accreditation and proven track records
Flexible, cost-effective and tailored-made solutions
Vendor and Carrier neutral philosophy with a Single point-of-contact
Consistent high-quality service delivery under one Service Level Agreement
AFRICA
EUROPE
ASIA
AUSTRALIA
NORTH
AMERICA
SOUTH 7
Points 5
Points
Member of: 16
Points

10. Competitive Advantages
EXPERTISE
RESPONSE
2 Hours repair time for customers with stringent SLA
>600 certifications and accreditations
EFFICIENCY
24/7
Service-Desk with more than calls yearly
EFFECTIVENESS
> on-site calls executed yearly
AVAILABILITY
>€2 MM
readily available backup equipment spread all over the country

11. Space Hellas GuardianTM Security Platform
Centralized management of different security systems
Monitoring & enforcement of security policies
Intelligent rule-based activation of security policies
Integrated GIS engine & graphical information representation

12. Space Hellas PulseTM IT Platform
IT Monitoring & Intelligence
Real-Time Proactive Monitoring and Management of IT Infrastructure
IT Intelligence, Real Time Analytics and Expert IT Diagnosis
IT Policy Monitoring and Management
Smart Power Management

13. They trust us

14. Indicative Customers Financial Sector Enterprise & Telco
Public Sector & Defense

15. Indicative Technology Partners & Co-operations

16. Thank you and always remember
TRUST,
Takes years to build,
seconds to break and
forever to repair…