2. Nate Fleming, Researcher
WEBINAR How To Engage With Services Firms On Digital Platform Projects
Nate Fleming, Researcher
July 14, Call in at 10:55 a.m. Eastern time

4. Agenda
Digital transformation through platform implementation
The Forrester Wave™: Digital Platform Engineering Services
Key takeaways and best practices

5. Agenda
Digital transformation through platform implementation
The Forrester Wave™: Digital Platform Engineering Services
Key takeaways and best practices

6. Software is strategic, not just an operational nice-to-have
ABB acquired Ventyx and Mincom to better leverage analytics as part of its smart grid offering.
Pervasive analytics/ big data
USAA had 120 million mobile deposits within 18 months of introduction — 6x what it planned for.
Heightened expectations around mobile
Software is the brand!
RATP uses a mobile app to document and crowdsource maintenance requests in minutes not days with paper.
Digitization of processes
Maersk has smart-enabled 9 million containers and charges a premium for guaranteed service quality.
Smart products/M2M

7. No industry is immune to digital disruption
Source: “The State Of Digital Business 2014” Forrester report

9. Companies engage with services firms to deal with complicated implementations

10. Defining a digital platform
Broad range from an internet-of-things (IoT) platform to a media delivery platform
Customer-facing and revenue-driving
Often part of a digital transformation
Leveraging information from a range of sources

11. Case study example
Smart meter operations system for an energy management software company
Omnichannel, personalized ecommerce platform

12. Agenda
Digital transformation through platform implementation
The Forrester Wave™: Digital Platform Engineering Services
Key takeaways and best practices

13. Inclusion criteria for the DPES Wave
Number of engagements building a next generation digital platform
Multidimensional engineering skill sets
Unified toolkit from solution design through implementation management
Strong strategic vision and initiatives
Significant revenue and market presence

14. A range of vendors target digital platforms

15. Vendors included in the DPES Wave

16. Mapping the Criteria to the Wave Graphic – Current Offering
Platform implementation capabilities
Agile and advanced delivery capabilities
CX design capabilities
Customer satisfaction
Vertical focus and domain expertise
Platform life-cycle ownership
Value-added services
Permanent onshore presence
Innovation

17. Mapping the Criteria to the Wave Graphic – Strategy
Service vision
Execution road map
Market approach
Growth in existing accounts

18. Mapping the Criteria to the Wave Graphic – Market Presence
DPES practice revenue
Average account size

19. Vendors and Case Studies

20. Vendor spread in the Forrester Wave™ graphic
Strong
Performers
Challengers
Leaders
Current
Offering
Weak
Strategy
Strong

21. EPAM Systems Case Study
The Problem: An enterprise Canadian retailer was struggling to transition from brick and mortar to click and mortar.
The Solution: The client partnered with EPAM and enlisted 200 developers to connect the inventory of their 1,700 stores on a high performance cloud infrastructure.

22. GlobalLogic Case Study
The Problem: An internet and TV provider needed to meet their customer’s lofty expectations over content consumption on the go.
The Solution: The provider partnered with GlobalLogic to build a mobile app that allowed users to watch live tv, dvr content, and control the box remotely.

23. Harman Connected Services Case Study
The Problem: A electronic health records corporation sought a mobile platform where doctors could collaborate using patient data.
The Solution: The firm partnered with Harman Connected Services to build a cloud based collaboration tool that’s been implemented by two hospitals.

24. HCL Technologies Case Study
The Problem: A global supplier of auto systems needed talent with knowledge of industry standards for specialized development work.
The Solution: HCL was able to quickly provide offshore talent who already knew industry standards and frameworks at an affordable rate.

25. Luxoft Case Study
The Problem: Oil & Gas company was creating a lot of data from field operations, but was struggling to generate revenue using the valuable data.
The Solution: Luxoft partnership led to a software tool that aggregated well operations data and allowed customer to more closely predict production at each site.

26. Ness SES Case Study
The Problem: A multinational financial services firm needed to build out the front end & backend for a customer loyalty program, but lacked the local software talent.
The Solution: Working with Ness, the firm created a platform that tracked earned and burned points, sponsor arrangements, and portal and mobile access.

27. Persistent Systems Case Study
The Problem: This state public health organization needed one platform to aggregate health data from 13 query networks.
The Solution: Partnered with Persistent to create a platform that normalizes and combines clinical data from disparate sources allowing doctors and scientists to leverage for improved patient service and research.

28. Agenda
Digital transformation through platform implementation
The Forrester Wave™: Digital Platform Engineering Services
Key takeaways and best practices

29. Identifying staff augmentation engagements
Level of buyer within the organization
Motivation that drove engagement with services firm
Willingness to invest the required time and money

30. How to go from staff augmentation to strategic
Treat developers from services firm as part of your own organization.
Seek services firms that will give you critical feedback and insist projects that meet their own requirements.
Align strategy and business goals for the project.
Look for design and capability thinking.

31. Bibliography
The Forrester Wave™: Digital Platform Engineering Services, Q2 2016
Brief: How To Engage With Services Firms On Digital Platform Projects
Upcoming Research:
Maturity Assessment: Partnering with Digital Platform Engineering Services Firms (January, 2017)

32. Nate Fleming
Nate’s Research Landing Page