1. LIVE CHAT APPLICATION
Aria Telecom Solutions Pvt. Ltd.

2. About Aria
Since 2003 Aria Telecom has grown to become a leader in the voice processing industry, now located in new Delhi. is working hard towards satisfaction of our clients, with our team efforts & our clients support we became India’s No 1 IVR, Voice Logger & in Many more customized Telecom solutions company.
ARIA has team of qualified engineers for R&D & Support, Engineers & also has most experienced team of marketing managers with technical background to understand client requirements.
ARIA has presence in most of the metro cities in India. ARIA has clients outside India like Nepal, Bhutan, Africa Countries, Arab countries
Aria Telecom Solutions Pvt. Ltd.

3. ARIA Product Profile Aria ACCS IVRS: Interactive Voice Response System
TVRS Telephone Voice Recording System
Embedded Voice Logger: Non PC Based Voice Logger
Aria ACCS Inbound out bound complete contact center solution with ACD, CRM , IVR, Clint info pop- up , MIS reporting < Agent Recording , Predictive Dialing
Aria ACCS Conference Bridge: Multi party telephonic conference system with authentication
Aria Call Center Noise Cancelling Headsets: High quality call center Noise canceling Headset with USB, RJ9, 2.5mm, 3.5mm, Dial pad
Aria Namaste Live Chat Application
Aria vCRM
Aria Telecom Solutions Pvt. Ltd.

4. What IS ARIA Namaste Live chat?
Aria Namaste is just not the simple web chat which is just used for text chat with website visitor, rather a complete contact center solution with following exclusive features.
It allows you to use instant messaging to contact our Customer Services team, Sales team etc. via our website.
It provides a real time visitor monitoring, custom chat windows, Web site integration and secure administration controls.
Aria Telecom Solutions Pvt. Ltd.

5. Live Chat Support Procedure
Customer Panel
Admin Panel
Agent Panel
Aria Telecom Solutions Pvt. Ltd.

6. Customer panel
Customer can initiate chat for any query or information with below mention icon.
Once he click on chat icon, he will redirected to following page where he need to enter Name, Mobile, and department also.
Aria Telecom Solutions Pvt. Ltd.

7. Note: Customer Name is Andy and Agent Name is Yogita
When the Customer will click on the start chat button then the Customer will see the following screen.
Note: Customer Name is Andy and Agent Name is Yogita
Aria Telecom Solutions Pvt. Ltd.

8. Agent panel
This is the login page for the agent. Agents have to fill the correct username and password to start the chat process.
Aria Telecom Solutions Pvt. Ltd.

9. After Successfully login when Agent will be connected with any customer then he will redirected to the following page
Aria Telecom Solutions Pvt. Ltd.

10. The features in the screen are as follows:
After discussion with customer chat Box will be closed and disposition Box will be appeared in front of agent to save the details.
The features in the screen are as follows:
Remark: Agent can put the remark for the current customer
Disposition : Agent can also select the Pre defined Remarks from the disposition drop down list.
Generate Ticket: Agent can generate the ticket No. if complaints needs time to resolved
Sales Enquiry
Aria Telecom Solutions Pvt. Ltd.

11. Admin Panel
Admin panel is provided to any supervisor or Team leader etc. so that they can generate any report like agent login /logout history, Chat Report, Tickets generating Reports, Pending Ticket Report etc.
Aria Telecom Solutions Pvt. Ltd.

12. Features
We Provides a live Chat system Application to our clients. It has some features:
Best tool to connect your website visitors.
Can work with any Website/ Portal.
Secured with password.
You Can invite visitor for chat.
Can be used for sales , client support etc.
Can have multiple group of agents for different department.
Save all chat conversation.
Multi Agent option.
Call in Queue.
Offline message leaving facility.
Aria Telecom Solutions Pvt. Ltd.

13. Monitoring can be done of Live Visitors & Chat
MIS Reports for all chat.
Admin can add , delete and edit agents.
Can Create Multiple departments.
Agent can be assigned to specific departments.
Report can be exported in excel or Pdf.
Maintain Chat history.
Visitor queue handling.
Manage Dispositions.
Visitor can see if the agent is live.
Easy to install small code on your website .
Can be hosted on cloud or local server .
Can also initiate Chat .
Can share files.
Customization Possible as per client requirement.
Auto /SMS sending (Optional).
Aria Telecom Solutions Pvt. Ltd.

14. Advantages Aria Telecom Solutions Pvt. Ltd.
Easily accessible customer services
User friendly
Increase Website Revenue
Reduce customer support and sales costs
Give potential customers instant response
Less Time consuming
Increase productivity
Increase customer satisfaction
Receive priceless customer feedback
Increase visitors trust
Help more people at the same time
No more problems with strange accents or bad lines
Absolutely no extra costs for the website visitor
Quality of support can easily be reviewed
Aria Telecom Solutions Pvt. Ltd.

15. live Monitoring
Aria Telecom Solutions Pvt. Ltd.

16. Difference Between Live Chat & Other System
Increasing Expenses
Increasing Profit
Aria Telecom Solutions Pvt. Ltd.

17. Aria Telecom Solutions Pvt. Ltd.By
Aria Telecom Solutions Pvt. Ltd.
Ph No , -:
-Yogita Chhabra
Aria Telecom Solutions Pvt. Ltd.