1. ZT Technology Solutions
ZT Multivendor Maintenance (MVM)Solution
October 16, 2014

2. Agenda Customer challenges Market trends
Promise of Multivendor Maintenance
Business value
ZT solution
Measuring the successful win-win deal
Business and technology dynamics
Next Steps

3. Customer Challenges Transformation Opex Reductions
How do I lower my legacy network support costs?
How do I migrate from older legacy networks to next generation networks?
My workforce is retiring and I can’t find expertise to support my legacy networks.
Transformation
I’m not ready to outsource my network ops but I want the benefits outsourcing can deliver.
I need to consolidate because it costs too much to run under utilized elements
How long will the equipment continue to be supported?
Should I leave my revenue producing customers on this old network or migrate?
Opex
Reductions
Next Generation Networks
Convergence

4. Next–gen network spend Shifting OPEX & CAPEX priorities
Market Trends
Networks are evolving to meet increase data traffic demands. Voice, Data, and Video.
Wireline revenues are under pressure from shrinking customer base as more customers choose to go wireless.
Costs are increasing for network maintenance.
Network equipment is reaching EOL making on going support difficult.
Available Opex budget has to stretch to support legacy networks while deploying Next Generation Networks.
Carrier networks becoming increasingly complex as consolidation occurs in the industry.
100% 0%
Legacy network spend
De-commission
Maintain
EOL
Repair
Optimize CAPEX
Next–gen network spend
Build out
Growth
Upgrade
Shifting OPEX & CAPEX priorities
A multi-vendor maintenance services solution can simplify the maintenance complexities inherent in today’s evolving networks
Savings in maintenance costs produce a significant reduction in total OPEX

5. Promise of Multivendor Maintenance
Multi-Vendor Maintenance service is a “single point of contact” delivery model that streamlines and integrates traditional OEM maintenance related activities to deliver a faster, more efficient, consistent, and cost effective level of service.
Multi-Vendor Maintenance (MVM) is when a single supplier provides a service with a single point of contact integrating all end to end OEM product maintenance activities
This includes:
Being the single point of contact for maintenance requests
Providing Remote Technical Support services
Providing on site Field Maintenance services
Providing Repair and Exchange services
Being responsible for meeting the SLAs across all vendors’ equipment
Providing integrated reporting
Multivendor Maintenance should be considered a key element in any network transformation strategy as well as a solution to support older end of life equipment.

6. Declining wireline customer base. Little or no CAPEX budget.
Business Value
Legacy aging networks.
Declining wireline customer base.
Shrinking Skill Set.
Little or no CAPEX budget.
Complexity
How can we afford to replace legacy networks?
How long will the equipment continue to be supported?
Many end customers are forgoing wireline services in favor of wireless.
Service Provider workforce retiring, downsizing, or reassigned.
How do we migrate from older legacy networks to next generation networks?
Consolidate support with MVM.
Provide support through EOL and beyond.
Full suite of maintenance services: with service appropriate KPI’s
Single point of contact improves performance metrics
MVM can help identify opportunities to consolidate platforms & support consolidation process.
Platform consolidation reduces OPEX.
Retired elements can be reused to reduce spares inventory or sold. (CAPEX/OPEX reduced/generate cash)
Client Inventory Management Service improves visibility into retired assets
MVM can augment or replace lost skill sets for Tier 2/3 support.
MVM can free up resources to be used on other projects or assignments
MVM can reduce OPEX costs 15% - 20% by reducing spend on OEM maintenance contracts and freeing resources for other projects.
Extending legacy network life can stretch OPEX budget
MVM Single Point of Contact reduces complexity.
Integrated performance reporting streamlines supplier management into a single KPI report card.
MVM frees up resources to address migration or other strategic initiatives.
MVM provides a bridge for support services to get from legacy to NGN.
MVM part of a suite of solutions that support a planned network transformation.
MVM can extend the life of legacy networks while planning network evolution

7. The ZT Multivendor Maintenance Solution
Technical support center
Remote technical support
24x7x365 coverage
Trouble ticket response
Hardware and software support
Trouble call
Help center
Repair and exchange service
24x7x365 coverage
Order execution
Same day/next day delivery
Material planning and defective part retrieval
Spare parts dispatch
Field Maintenance
Welcome center
24x7x365 coverage
Entitlement verification
Technical support center assigned if required
Part/tech dispatch
Field support
MV skilled technicians
24x7 call receipt/dispatch
Customer site
The call + the technician + the part = service delivery
Problem resolved

8. The ZT Multivendor Maintenance Solution
Remote Technical Support
Repair and Exchange Services
Field Maintenance Services
Tracking, KPI’s and Reporting
Single interface for all maintenance needs for multi-technology/ multi- vendor products
Access to expert technical engineers 24x7x365
Access to a common problem/solution knowledge management
Consistent service level agreements for all OEM products
Single monthly performance metric report for all services
24x7 same day 4 hour and next day delivery options
Fast, reliable spare part delivery, synchronized w/local field maintenance support
Management of spare part inventory throughout robust hub and local warehouse locations meeting required SLAs
Comprehensive forward and reverse repair logistics processes
Spares requirements assessment – mix, location and quantity
Inventory provisioning
Parts planning and repair pipeline management
Same day, 24x7 or 8x5 coverage, with 4-hour response options
Next business day, 8x5 coverage
Customizable response and alternative hours of coverage
Dedicated specialists for full time on-site support
Rapid dispatch options to support short interval maintenance
Scheduled on-site preventive maintenance
One–ticket tracking system with standardized logging and history recording
Integrated trouble reporting with overall network view
Consistent streamlined KPIs make performance monitoring easier

9. ZT’s Multi-Vendor Maintenance Solution…
Offers a faster, more efficient, integrated, and cost–effective level of service than is traditionally delivered today
Results in reduced internal staff requirements, and more consistent level of service, all leading to a lower total cost of ownership and higher overall quality of service
Enables the customer to re-focus efforts and resources on next– generation network growth, applications, and end-user offerings
It isn’t about doing it the same way that it has always been done…
Multi-vendor Maintenance is a proven, transformational service

10. Measuring Successful Win-Win Deal
Business imperatives
End-user needs
Proven Multi-vendor Maintenance benefits
Single point of contact and accountability
Significant OPEX/CAPEX savings
Reduced inventory needs
Reduced internal staff requirements
Fewer labs
Lower training costs
Increased visibility of end-to-end performance
More efficient & accurate tracking of KPI & SLA performance
Minimize complexity
“Deliver services as promised”
Lower operational & capital expenses
“Competitive prices”
Drive revenue growth
“New voice and data
services”
Improve network availability
“Services available: anywhere, anytime”

11. Business and Technology Dynamics
Streamlined single point of contact and escalation model
Streamlined SLAs across the board
Consolidated performance tracking process and reporting tool
Integrated global Technical Centers of Excellence
Integrated global knowledge management system
Global standardized processes and tools
Best-in-class, certified program management leadership
FMO…
Inefficient multiple points of contacts into, and across OEMs
Lack of consistent SLAs and KPIs across OEMs
Time consuming, often incomplete performance tracking reports
Local, often inefficient technical delivery models
Local and regionally managed knowledge management systems
Local and custom-developed processes and tools
Inconsistent program management support and expertise
PMO…
Multivendor Maintenance doesn’t just reduce monthly maintenance costs. Additional savings can be realized through reduced internal costs to manage multiple contracts, report network performance, and vendor management. Improved operational efficiency also reduces total Opex

12. The ZT team is here to help…
Next Steps
Assess the network and current services
Best candidates for Multivendor Maintenance are OEM’s and technologies that are relatively stable and require little to no ongoing software support.
Identify current SLAs by product and current costs.
Identify products in and out of warranty.
Identify all locations that need spares support or onsite services.
Identify all product FRUs that need to be supported.
Service history for all products being considered.
Determine the mix of products to be considered for Multivendor maintenance. The more products that can be included at the inception the better the savings opportunities.
The ZT team is here to help…