STATUS OF KWAZULU NATAL PROVINCE TO

STATUS OF KWAZULU NATAL PROVINCE TO
PORTFOLIO COMMITTEE ON HOME AFFAIRS PRESENTED BY: MR CZ MNCWABE PROVINCIAL MANAGER: KWAZULU-NATAL Date: 22 AUGUST 2017

CONTENT 2 Provincial Overview Civic Services Immigration Affairs
Port Control Finance and Supply Chain Matters Human Resource Management and Labour Relations Counter Corruption and Security Services Achievements and Challenges 2

INTRODUCTION & BACKGROUND
KwaZulu-Natal is the second largest Province in the RSA, accounting for 21% of SA population. Has a population estimated over 10,267,300 as released by Stats SA in Census, 2011. The Province has 10 District Municipalities and one Metro Council. DHA Offices in KZN are aligned to 10 District Municipalities and 1 Metro Municipality. The eleven municipalities have been clustered by Province into 5 Districts each managed by a manager at a level of a Director (District Manager Operations). The Province has a total number of 144 offices with the inclusion of Mobile Offices and hospitals. The staff establishment of the Province totals to 715 and 31 vacant post are in the process of being filled. The Province has 8 Ports of Entry being 2 harbours, 5 land and 1 international airport which promotes access to global trade, migration and tourism. However the POE’s are reporting to IMS: Head Office. One Asylum Seekers Reception office in Ethekwini Municipality is operational and assist in dealing with the issues of asylum seekers and refugees as mandated by the Refugees Act of 1998. DHA in the Province participate actively in the Operation Sukuma Sakhe stakeholders forum which seeks to promote inter-governmental cooperation in the Province. 3

PROVINCIAL FRONT OFFICE FOOTPRINT
TYPE OF OFFICE DHA current footprint Operational Non Operational Local Office Large ( former RO) 8 6 2 Local Office Medium ( former DO) 24 Local Office Small (former PSP) 27 Health Facilities (HSP) 52 36 16 One Stop Development Centre Thusong Service Centre (TSC) 13 Mobile Offices 16 (1) 5 11 Total 146 117 29 2 Large Offices ( Ndwedwe & Umlazi ) are currently operating as Small Offices due to accommodation challenges , Ndwedwe Large Office is currently under construction and should be completed by Umlazi Large Office procurement processes still with DPW. 16 Health facilities are taking manual births applications and capture at local offices due to IT compatibility between DHA & Health systems. A team comprising of SITA and Provincial Health IT has been established to look into the matter. 11 Mobile Offices are having connectivity challenges but are drivable and 1 mobile was involved in an accident. Only five mobile units are operational. A team comprising of SITA and DHA IT is closely looking into the matter to have mobile solution. 5 5

PROVINCIAL POPULATION DEMOGRAPHICS District Municipality
Local Municipality Population Ethekwini Metro N/A TOTAL 1 Ugu Vulamehlo 77 403 Umdoni 78 875 Umzumbe Umuziwabantu 96 556 Ezingoleni 52 540 Hibiscus Coast 6 Umgungundlovu Umshwathi Umngeni 92 710 Mpofana 38 103 Impendle 33 105 Umsunduzi Mkhambathini 63 142 Richmond 65 793 7 6

PROVINCIAL POPULATIONS DEMOGRAPHICS Cont……
District Municipality Local Municipality Population Uthukela Emnabithi Indaka Umtshezi 83 153 Okhahlamba Embabazane TOTAL 5 Umzinyathi Endumeni 64 862 Nquthu Msinga Umvoti 4 Amajuba Newcastle Emadlangeni 34 442 Dannhauser 3 7

District Municipality Local Municipality Population Zululand Edumbe 82 053 Uphongolo Abaqulusi Nongoma TOTAL 5 Umkhanyakude Umhlabuyalingana Jozini The Big 5 False Bay 35 258 Hlabisa 71 925 Mtubatuba Ilembe Mandeni KwaDukuza Ndwedwe Maphumulo 96 724 4 8

District Municipality Local Municipality Population King Cetshwayo Mfolozi Umhlathuze Ntambanana 74 336 Umlalazi Mthonjaneni 47 818 Nkandla TOTAL 6 Harry Gwala Dr Nkosazana Dlamini Zuma Ubuhlebezwe Kokstad Umzimkhulu 65 981 3 GRAND TOTAL 9

PROVINCIAL MANAGEMENT AND DERMACATION
Provincial Manager: Mr CZ Mncwabe Provincial Coordination, Mr M Modiba, Counter Corruption & Security & Vetting: Mr S Chamane & Mr B Mthembu Director: Finance & Support: Mr N Singh Ethekwini Metro & Ugu District District Manager: Operations Ms. HT Smith King Cetshwayo & Ilembe: District Manager: Operations Mr. SCL Dlamini Amajuba, Uthukela & Umzinyathi District District Manager: Operations Ms NNS Khuzwayo Umgungundlovu & Harry Gwala District Manager: Operations Mr TW Dlamini Zululand & Umkhanyakude District Manager: Operations Ms NE Shandu Front Office Managers: 14 Front Offices 11 Health Facilities 2 Mobile Offices Front Office Managers 14 Front Offices 6 Health Facilities 3 Mobile Offices Front Office Managers 19 Front Offices 9 Health Facilities 2 Mobile Offices (1 involved in accident) Front Office Managers 12 Front Offices 11 Health Facilities 3 Mobile Offices Front Office Managers 22 Offices 11 Health Facilities 6 Mobile Offices 10

Achievement on Provincial Targets
Key performance area Target 2016/17 Performance 2016/17 2017/18 Performance Quarter /18 Comments Births registered within 30 calendar days 128358 33103/ 33712 Target was achieved in Q1 Smart ID Cards issued (received at offices) to citizens 448696 138225/ Target not achieved in Q1 % Of detected employers in contravention of the Immigration Act (Act 13 of 2002) charged 100% % Of detected transgressors in contravention of the Immigration Act (Act 13 of 2002) charged % Of undocumented foreigners deported within 30 calendar days (Direct Deportations) % Of Detected undocumented foreigners transferred to Lindela within 20 calendar days % of Detected fraudulent marriages & marriage of convenience cases finalized (investigation and recommendation submitted) within 60 days % of valid invoices settled within 30 days of certification 96% Overview 11

CIVIC AFFAIRS 12

Services: Births Registration & Smart ID card
13

OFFICE BIRTH & HOSPITALS STATISTICS
District Municipality Offices Target 2016/17 Actual 2016/17 Quarter 1 Target 2017/18 Quarter /18 Actual Umgungundlovu & Harry Gwala 23 18553 17562 4579 4453 Ethekwini & Ugu 53197 52932 12 576 14037 King Cetshwayo & Ilembe 18 16516 16657 4077 4564 Zululand & Umkhanyakude 31 19018 19213 4701 5441 Amajuba, Uthukela & Umzinyathi 25 21473 21516 5037 5217 Province 120 33 103 33 712 Analysis: The target for Q1 in terms on birth registration within 30 days has been achieved by over 609 which accounts to 102 %. Although there are 16 health facilities that are having connectivity challenges, manual taking of applications are done 14

INTERVENTIONS & STRATEGIES ON BIRTH REGISTRATION TARGET
Radio interviews have been held with Ukhozi on the 17 Jan 2017, Izwi Lomzansi on the 28 January 2017 and Inanda FM for birth registration advocacy. Effective mobilization by stakeholders forum on District Task Teams (DTT) and Local Task Teams (LTT) Youth officials visits to Health facilities over weekends to advocate registration of birth. Use birth occurrences registers to follow-up on all unregistered mothers discharged after hours & weekends when DHA official are not there. Mobilize Youth in the Districts for at least 2 Sundays birth registrations in the Q4. Visit nearby Clinics to invite mothers to register their children Deploy mobile offices where there is connectivity challenges. Offices Online scanners adsl 15

SMART ID CARD OFFICES & APPLICATION VOLUME
Target 2016/17 Actual Variance Quarter 1 Target 2017/18 Quarter 1 Actual Comments Amajuba 13440 20960 7520 4937 4242 -695 Ugu Port Shepstone 21246 7806 4601 -336 Mkhanyakude Mtubatuba 13651 211 3008 -1929 Zululand Ulundi 6720 9970 3250 2468 2531 63 Pongola 7297 577 1772 -696 Dundee 7820 1100 1894 -574 Uthungulu Stanger 15246 8526 3579 1111 Ethekwini Durban Large Office 53760 56118 2358 19746 11970 -7776 Empangeni 13437 3 Eshowe 12749 691 2845 -2092 Estcourt 12494 5774 2581 113 Harry Gwala Kokstad 7646 5794 1678 -3259 Prospecton 17 837 4397 5333 396 Tongaat 24009 10569 5391 454 Umzimkhulu 6453 6987 1279 -3658 Uthukela Ladysmith 20402 6962 4336 -601 Districts 16

SMART ID CARD OFFICES & APPLICATION VOLUME
Target 2016/17 Actual Variance Quarter 1 Target 2017/18 Quarter 1 Actual Comments Uthungulu 13440 20868 7428 4937 5258 321 Ethekwini Pinetown 25956 12516 5213 276 Ugu Scottburgh 11523 1917 3011 -1926 Commercial road 47040 53685 6645 14810 10 952 3858 Umgungundlovu Pietermartizburg 33600 38090 4490 12342 7327 5015 Zululand Vryheid 10120 3320 2470 -2467 Emondlo 6720 3102 3618 2468 771 -1697 Mbazwana 1171 5549 1242 -1226 New Hanover 2359 4361 840 -1628 Harry Gwala Ixopo 5799 921 1447 -1021 TOTAL 26 Districts Analysis: The Province achieved Smart ID card target in 2016/17 however did not achieve the target in Q1 2017/18. Action plans has been put in place to ensure that the target is achieved. 17

INTERVENTIONS & STRATEGISE ON SMART ID CARD TARGET
Radio interviews held with Ukhozi on the 17 Jan 2017, Izwi Lomzansi on the 28 January 2017 and Inanda FM for smart ID card applications advocacy. Invited school leaners over weekends to apply for smart ID cards: Ethekwini, Ugu and Umgungundlovu offices invited 8 schools for smart ID card purposes. Constant engagement with SASSA to invite elderly to come and apply. Attended Community meetings at Ntshongweni, Inanda, Ingwavuma and addressed by PM, DMO and Provincial Coordinator on smart ID card and birth registration. Continuous marketing through media and stakeholders on smart ID card registration. 18

SMART ID CARD FOOTPRINT AND ROLL OUT
District Modernised Offices Offices to be rolled out 2017/18 Ethekwini & Ugu Ethekwini Large Office NIL Durban (Commercial RD) Medium Office Prospecton Medium Office Tongaat Medium Office Pinetown Medium Office Scottsburugh Medium Office Ugu Medium Office Umgungundlovu & Harry Gwala Umgungundlovu Medium Office Bulwer Small Office New Hanover Medium Office Ixopo Medium Office Umzimkhulu Medium Office Kokstad Medium Office Indicate what is connected and what still need 19

SMART ID CARD FOOTPRINT AND ROLL OUT Cont…..
District Modernised Offices Offices to be rolled out 2017/18 King Cetshwayo & Ilembe Uthungulu Large Office Mandeni Small Office Empangeni Medium Office Eshowe Medium Office Kwa Dukuza Medium Office Zululand & Umkhanyakude Zululand Large Office Hluhluwe Medium Office Vryheid Medium Office Emondlo Small Office Pongola Medium Office Mtubatuba Medium Office Mbazwana Small Office Amajuba, Umzinyathi & Uthukela Amajuba Large Office Greytown Small Office Ladysmith Medium Office Estcourt Medium Office Dundee Medium Office PROVINCE 26 4 Indicate what is connected and what still need 20

LATE REGISTRATION OF BIRTH –ALL CATEGORIES
2016/17 Quarter 1 2017/18 Category Opening 01/04/2016 Application received Approved Deferred Rejected Files closed Closing 31/3/2017 Opening 01/04/2017 Closing Balance Quarter /18 1 – 7 Years 1529 6590 5903 96 62 14 2734 1871 43 18 820 7 – 14 Years 2236 3692 4932 210 47 191 1929 1056 27 3 815 15 and Above 3028 13802 6017 620 72 12 10109 2407 84 16 103 7499 Total 6793 24084 16852 926 181 217 14772 5334 154 48 106 9134 Analysis There is still high number of LRB in the far flying are especially border areas. 21

MOBILE UNIT INFORMATION
2016/17 Driveable Yes/No Functional Yes/No Staff Capacity KM travelled Total area visits Statistics generated for 2016/17 14 – Yes 2 – No 1 - Disposed 5 – Yes 11 – No 12 – Permanent 4 - Dismissed 37223 246 ID First issue 509 ID Re-Issue17 438 Birth Registration days 189 ID’s handed out 1137 TOTAL APPLICATIONS: Total: 16 16 12 37226 Quarter /18 Driveable Yes/No Functional Yes/No Staff Capacity KM travelled Total area visits Statistics generated for Quarter /18 14 – Yes 2 – No 1 - Disposed 5 – Yes 11 – No 1 – Disposed 12 – Permanent 4 - Dismissed 14903 124 ID First issue 221 ID Re-Issue 184 Birth Registration days 209 ID’s handed out 838 TOTAL APPLICATIONS 614 Total: 16 16 12 14 903 Analysis: One mobile unit was involved in an accident , written off and then disposed off. 22

UNCOLLECTED SMART ID CARDS (SIDC)
Office No of SIDC Strategies and awareness to communities Ethekwini Large Office 3985 - Mobilization through Radio Interviews with Ukhozi FM, Izwi Lomzanzi, Inanda FM, Zululand FM to encourage clients to collect their Smart ID Cards. - Traditional leaders, councilors and other stakeholders are engaged through Operation Sukuma Sakhe to encourage collection of enabling documents. Durban (Commercial RD) Medium Office 4657 Prospecton Medium Office 1638 Tongaat Medium Office 1665 Pinetown Medium Office 1696 Scottsburgh Medium Office 1126 Ugu Medium Office 1670 Umgungundlovu Medium Office 2446 New Hanover Medium Office 201 Ixopo Medium Office 451 Umzimkhulu Medium Office 428 Kokstad Medium Office 611 23

UNCOLLECTED SMART ID CARDS Cont….
Office No of SIDC Strategies and awareness to communities Uthungulu Large Office 1321 - Mobilization through Radio Interviews with Ukhozi FM, Izwi Lomzanzi, Inanda FM, Zululand FM to encourage clients to collect their Smart ID Cards. - Traditional leaders, councilors and other stakeholders are engaged through Operation Sukuma Sakhe to encourage collection of enabling documents Empangeni Medium Office 1159 Eshowe Medium Office 621 Kwa Dukuza Medium Office 1432 Zululand Large Office 1087 Vryheid Medium Office 522 Emondlo Small Office 218 Pongola Medium Office 812 Mtubatuba Medium Office 1125 Mbazwana Small Office 347 Amajuba Large Office 1188 Ladysmith Medium Office 1339 Estcourt Medium Office 819 Dundee Medium Office 394 GRAND TOTAL 32 967 24

UNCLAIMED IDENTITY DOCUMENTS (green bar coded)
Total Strategies to distribute Total Unclaimed ID’s: 9 422 - Mobile offices are used a vehicle to distribute Green bar coded Identity documents. From April 2017 to date a total of 1923 Green Bar coded ID documents have been distributed to schools, farms and rural areas. - Mobilization through Radio Interviews with Ukhozi FM, Izwi Lomzanzi, Inanda FM, Zululand FM to encourage clients to collect their Smart ID Cards. - Traditional leaders, councilors and other stakeholders are engaged through Operation Sukuma Sakhe to encourage collection of enabling documents 25

UNABRIDGED CERTIFICATES
2016/17 Opening 1 April 2016 Number Received Number Finalized Number of Equivalent letters issued Number of unresolved applications older than 8 weeks (31/03/2017) Closing balance 689 1074 963 29 692 1492 Quarter 1 2017/18 Opening Balance 1 April 2017 Number received Number Finalized Number of Equivalent letters issued Number of unresolved applications older than 8 weeks Closing Balance Quarter 1 1188 929 483 19 304 1938 Statistics duplicates Change the slide comment 26

Active programs within Municipalities
STAKEHOLDER FORUMS Forum Forum Established Meetings After Launch Active programs within Municipalities Provincial Forum Yes Uthukela District Emnabithi Indaka Umtshezi Okhahlamba Embabazane Uthukela Endumeni Nquthu Msinga Umvoti Amajuba District Newcastle Emadlangeni Dannhauser 27

Active programs within Municipalities Umgungundlovu District
STAKEHOLDER FORUMS Forum Forum Established Meetings After Launch Active programs within Municipalities Umgungundlovu District Yes Umngeni Msunduzi Richmond Impendle Mooi Mpofana Umshwathi Ugu District Vulamehlo Umdoni Umzumbe Umuziwabantu Ezingoleni Hibiscus Coast 28

Active programs within Municipalities Umkhanyakude District
STAKEHOLDER FORUMS Forum Forum Established Meetings After Launch Active programs within Municipalities Zululand District Yes Edumbe Uphongolo Abaqulusi Nongoma Umkhanyakude District Umhlabuyalingana Jozini The Big 5 False Bay Hlabisa Mtubatuba Ilembe District Mandeni KwaDukuza Ndwedwe Maphumulo 29

Active programs within Municipalities King Cetshwayo District
STAKEHOLDER FORUMS Forum Forum Established Meetings After Launch Active programs within Municipalities King Cetshwayo District No Yes Mfolozi Umhlathuze Ntambanana Umlalazi Mthonjaneni Nkandla Harry Gwala District Dr Nkosazana Dlamini Zuma Ubuhlebezwe Kokstad Umzimkhulu TOTAL 57 Analysis: District Operation Sukuma Sakhe forum still need to be established in King Cetshwayo District. 30

IMMIGRATION SERVICES 31

IMMIGRATION SERVICES 32 Analysis:
Key performance area Target 2016/17 Actual Quarter 1 Target 2017/18 Quarter /18 Actual % Of detected employers in contravention of the Immigration Act (Act 13 of 2002) charged 100% (99/99) (28/28) % Of detected transgressors in contravention of the Immigration Act (Act 13 of 2002) charged (1160/1160) (371/371) % Of undocumented foreigners deported within 30 calendar days (Direct Deportations) ( 452/452) (196/196) % Of Detected undocumented foreigners transferred to Lindela within 20 calendar days (444/444) ( 113/113) % of Detected fraudulent marriages & marriage of convenience cases finalized (investigation and recommendation submitted) within 60 days 80% ( 227/227) (14/14) Cases referred to inspectorate % of cases referred to Inspectorate completed in 28 working days in provinces 80% within 28 days 80% within 28 days (502/625) 90% within 28 days (197/219) General inspection of businesses: Number of inspections of businesses 716 1 643 179 203 Analysis: Although there is shortage of staff in immigration services as only 49 Immigration officers are deployed in the Province. All targets on Immigration Services are achieved. Our operations are not as how we would have wished to be due to capacity constraints. 32

IMMIGRATION SERVICES CONT…..
2016/2017 Quarter 1 2017/2018 Comments Service Number received Number processed Orders to Leave 29 12 Letters of Good Cause 64 16 Court Ruling Section 34 (1) 28 OPERATIONS 2016/17 Quarter /18 Type of operation Number of operations Transgressors Employers Deportation Transfers Business Operations 84 38 28 33 16 22 2 4 33

PORTS OF ENTRY (POE) LAND Quarter 1 2017/18
Port of Entry Operational Hours Passengers Undesirable Refusal Deportations Arrival Departure Golela 07h00 to 22h00 95 040 92 759 67 85 9 Kosibay 08h00 to 17h00 31 677 30 518 28 61 65 Onverwacht 08h00 to 18h00 22 724 23 311 20 42 38 Total 115 188 112 Analysis: The above statistics from three POE’s indicates Golela POE as the busiest port in terms of passengers clearances. All passengers at other POEs were cleared with the violations of Sec 50(1) payments amounting to R 34

KING SHAKA INTERNATIONAL PORTS OF ENTRY (air) Quarter 1 2017/18
PASSENGER & FLIGHTS STATISTICS 1-Apr-17 May-17 Jun-17 Total Arrivals - Citizens (Passenger) 11470 9054 7876 28400 Arrivals- Foreigners (Passenger) 6959 5721 5341 18021 Departure -Citizens (Passenger) 11511 8875 9898 30284 Departure- Foreigners (Passenger) 7916 6711 5354 19981 Inadmissible passengers 9 5 23 Flights in -Non Scheduled 12 31 18 61 Flights in - Scheduled 151 154 137 442 Flights out- non Scheduled 17 21 69 Flights Out - Scheduled 146 135 432 Declared undesirable 54 52 47 153 Analysis: The above statistics from King Shaka International Airport indicate an increase in passengers during April 2017 due to school holidays. All passengers were cleared. 35

DURBAN HABOUR PORTS OF ENTRY (SEA) Quarter 1 2017/18
VESSELS MOVEMENTS APRIL MAY JUNE VESSELS IN VESSELS OUT 251 259 266 252 242 OFF PORT LIMIT OPL REQUEST OPL RETURN 159 113 130 104 134 76 OPL SIGN ON OPL SIGN OFF 177 182 142 114 191 171 ELECTRONIC MOVEMENT CONTROL SYSTEM ARRIVAL DEPARTURE 587 480 459 488 479 427 36

HUMAN RESOURCE MANAGEMENT
37

CAPACITY LEVELS AS AT JUNE 2017
Districts Offices Establishment Filled Interns Funded & Vacant Provincial Manager’s Office Provincial Office 44 43 02 1 Amajuba District Manager Operations Amajuba, Umzinyathi & Uthukela 101 98 3 Ethekwini & Ugu 03 04 222 213 10 King Cetshwayo & Ilembe King Cetshwayo & Ilembe 110 105 05 Umgungundlovu Umgungundlovu & Harry Gwala 106 100 06 Zululand Zululand and Umkhanyakude 121 115 TOTAL 715 684 14 31 Change structure to establishment 38

SUMMARY OF CAPACITY LEVELS AS AT JUNE 2017 Cont……
SUMMARY OF PROVINCE (as at 30 June 2017) Area Establishment Filled Vacant Civic Affairs 611 582 29 Immigration Inspectorate 49 DMO Structure 11 10 01 Support Services 44 43 Total 715 684 31 Out of 11 Districts in the Province only 5 Districts Managers Operations has been appointed which accounts to 45% and vacancy rate of 55% at senior management level. Change structure to establishment 39

PROVINCIAL EQUITY Office per salary level AFRICAN COLOURED INDIAN WHITE PEOPLE WITH DISABILITY GRAND TOTAL FEMALE MALE TOTAL Province 371 235 606 7 4 11 17 34 25 8 33 15 684 Demographic targets 41.1% 43.2% 0.4% 0.6% 3.8% 6.8% 1.8% 2.3% 2.0% 100% Percentage Representation 54.2 34.4 1.0 0.6 2.5 3.7 1.2 3 28 9 37 1 5 10 6 254 141 395 13 416 48 38 86 2 117 14 19 47 12 18 30 40

PEOPLE MANAGEMENT AND PERFORMANCE
PMDS: Status People management Achievement Status summary Performance agreements signed All Offices / officials duly submitted 100% Moderation Provincial Moderations were held from 5 to 7 July 2017. Analysis of staff patterns: Policy on Incapacity Leave & Ill-health Retirement 2016/17 2017/18 Salary Levels Total days Number of employees using PILIR Average days per employee Total days (13-16) (9-12) 14 1 44 2 5 (6-8) 399 20 265 28 (3-5) 32 3 TOTALS 445 22 8 311 31 13 41

SKILLS OVERVIEW 42 Highest Qualification Total Number % Total
Below matric 9 1.3% Grade 12/FET 264 38.6% National Diploma 182 26.6% Degree 195 28.5% Post Grad Diploma/Degree 7 1.0% Honours 27 3.9% Masters 0.0% Ph. D Total 684 100% 42

BURSARY INFORMATION 43 District Total Course
PROVINCIAL MANAGER’S OFFICE 02 ND: Public Management, Masters of Business Administration UMGUNGUNDLOVU DISTRICT OFFICE 01 Bachelor of Public Administration AMAJUBA DISTRICT OFFICE 08 ND: Public Management (1), Bachelor in Public Administration (5), Post Graduate Diploma: Labour Law (1); Honours: Public Administration (1); ETHEKWINI & UGU DISTRICT 04 ND: Information & Technology (1), B-Tech: Business Administration (1), B-Tech: Business Management (1), B-Tech: Public Management (1) ZULULAND DISTRICT 05 Bachelor of Public Administration (3), BA: Government Administration & Development (1), Programme: Forensic & Investigative Auditing (1), Bachelor of Administration KING CETSHWAYO DISTRICT 06 ND: Public Administration & Management (1), Bachelor of Public Administration (2), B Com: Financial Management (1), Post Graduate Diploma: Project Management (1), BA: Communication Science (1) TOTAL 26 43

Training Intervention
SKILLS DEVELOPMENT Training Intervention Number attending Professional Conduct and Organizational Ethics /Emotional Intelligence / Conflict Management / Client Relations 40 Stress Management 67 Time Management Investigative Training (IMS) AND LRB COM Microsoft Office Package 2013 (Excel, Word, PowerPoint, Project) 120 Finance for non-financial Managers 50 Management Of Poor Performance (PMDS). People Management 10 Middle Management Programme 15 Executive Leadership & Development Training 52 Absenteeism Management Training 26 CIP: Modules 3-5 73 Risk Management Security training 35 Emerging Managers Development Programme 30 TOTAL 768 44

SKILLS DEVELOPMENT Cont…..
Training Intervention Stakeholders Number Attending IMS Marriage Officers & Hindu Pastors 50 Human Trafficking Death Registration 150 Total 250 GRAND TOTAL 1018 45

EMPLOYEE WELLNESS PROGRAMMES/ EVENTS
2016/2017 Quarter 1 2017/18 Month Programme/Events Programme / Events April 2016 Health Screening April 2017 Safety, Health & Environment REP Meeting May 2016 Candle Light: Know your Status May 2017 Candle Light Memorial Know your status Day September 2016 Sports and Wellness Day June 2017 Sport & Wellness: Team Building October 2016 Women’s Health Pink Ribbon Awareness November 2016 Red Ribbon Awareness December 2016 World Aid Day Prayer February 2017 STI / Condom Week March 2017 TB Awareness 46

LABOUR RELATIONS CASES
2016/17 2017/18 Allegations No of cases Status Outcome Absenteeism 01 In Progress Pending Registration of LRB without documents 1 Finalised 1 Dismissed Fraud and Corruption 10 03 Closed and 07 In progress 03 Dismissed and 07 Pending Processing Passport application with photo swap without verification 2 Closed 2 Officials resigned Failed to verify status of permit 02 Official died Failure to follow Immigration procedures 2 Dismissed Gross negligence Appeal outcome awaited Fraudulent Marriage 04 In progress Breach of security Failure to follow SOP Official resigned Suspended Kept the old info in as reference 47

LABOUR RELATIONS CASES
2016/17 2017/18 Allegations Nu of cases Status Outcome Processing passport application with photo swap without verification 02 01 In progress & 01 Closed 1 Pending and 1 dismissed Processing Passport application with photo swap without verification 1 Pending 1 Officials arrested Irregular capturing on NPR 01 In Progress Fraudulent registration of deaths Theft of revenue Fraudulent registration of birth Aiding & Abeting Giving unlawful instruction Fraudulent Passport Application Closed 1 Dismissed Solicited a Bribe Kept the old info in as reference 48

COUNTER CORRUPTION CASES 2016/17
2016/2017 Quarter 1 (2017/18) Allegations Finalised Outcome/ Impact Fraudulent birth 19 7 people were arrested (3 consists of officials and 4 non-officials). 07 finalized dismissals. Fraudulent birth registration 06 One (05) officials and 08 non officials were arrested – LRB fraud Fraudulent death 02 Cases are with Employee Engagement Fraudulent Passport 01 Case with Employee Engagement Fraudulent marriage 05 Fraudulent Death Fraudulent ID 04 Illegal foreign nationals Operation executed Fourteen (14) foreign nationals were arrested in Durban on a Joint Operation with SAPS and Immigration Services Passports fraud 10 NIL Aiding and Abetting foreign nationals Departmental Hearing held for the KSIA official other cases are with Employee Engagement Fraudulent Permits 09 49

SECURITY SERVICES 50 King Cetshwayo Yes 5 days No 2x day 1xnight
District Cash in Transit services Frequency of collection Alarm system Security guard structure Security Equipment Offices Status King Cetshwayo Yes 5 days No 2x day 1xnight Uthungulu LO Alarm system not connected to armed reaction. It also needs upgrade Eshowe 2x day KwaDukuza Alarm is functional but not connected to armed reaction but it also need upgrade Empangeni 2xday 1xnight Inkandla 1xday Melmoth None Mandeni Esikhawini yes days none 2xday Umgungundlovu no 6xday 2xnight NewHanover Alarm need to be connected to armed reaction New hanover N/A Bulwer 1xday 1xnight Kokstad 5days 2xday 1night Kept in the old info as reference 50

SECURITY SERVICES 51 Ethekwini Yes 5 days No 1super 09xday 2xnight
District Cash in Transit services Frequency of collection Alarm system Security guard structure Security Equipment Offices Status Ethekwini Yes 5 days No 1super 09xday 2xnight Durban MO Electronic security system fully functional. Durban 2x day Pinetown MO System not functional need total upgrade Chartsworth 2 days none Tongaat MO Not functional, installed by Public works, poor quality system Hammersdale Umngeni LO Not functional, installed many years ago never been upgraded. Pinetown 2xday 1xnight Prospecton 3xday oThongathi Park Rynie Portshepstone yes 2xday Harding 1xday 1night Kept in the old info as reference 51

SECURITY SERVICES 52 Zululand Yes 5 days No 1xday
District Cash in Transit services Frequency of collection Alarm system Security guard structure Security Equipment Offices Status Zululand Yes 5 days No 1xday New Hluhluwe Medium Office All electronic systems in good condition Vryheid 2xday 1xnight Pongola Paulpietersburg 3days Bhambanana 1xday 1xnight Kwangwanase None Mbazwana Hluhluwe old yes Hlabisa 2 days Mtubatuba N/A 2xday 1night Mahlabathini Kept in the old info as reference 52

SECURITY SERVICES 53 Amajuba Yes 5 days No 2xday 2xnight
District Cash in Transit services Frequency of collection Alarm system Security guard structure Security Equipment Offices Status Amajuba Yes 5 days No 2xday 2xnight Electronic system outdated needs upgrade and major repair Msinga 1xday Ladysmith Alarm system needs to upgraded and connected to armed reaction Nquthu Estcourt Alarm system need upgrade and connectivity Dundee 5days 2xday 1night 2xday 1xnight Greytown 1xday 1xnight Himeville 3 days Umzimkhulu Ixopo Kept in the old info as reference 53

FINANCE, ASSET MANAGEMENT & SUPPLY CHAIN MANAGEMENT
54

BUDGET AND EXPENDITURE
Budget Item Budget 2017/18 Actual Expenditure YTD (R) YTD Savings/ Overspending Expenditure (%) Compensation of Employees 217,395,000 54,753,222 In Line 25% Goods and Services 17,031,000 2,988,072 Savings 17% DHA Uniform budget allocated - Provincial & Local Government 112,000 17,208 15% Transfers & Subsidies 145,000 638,412 440% Machinery and Equipment 3,180,000 210,900 6% TOTAL 237,863,000 58,607,815 Analysis: Transfers and Subsidies over-expenditure due to leave gratuity payments ( Deaths and resignations) 55

1. Reasons for Over expenditure: Reasons for over expenditure on Households is due to leave gratuity payouts to former officials due to Resignations and pensions. Budget allocated R vs expenditure R 2. Reasons for Savings: The reason for savings in terms of Goods and services is due to the fact that the procurement plan had not yet commenced as at the end of Quarter 1. It commenced on 07 July 2017 therefore the expenditure will pick up once the process has commenced. The ongoing process of processing invoices will also increase the expenditure. In terms of Provincial and Local Government, Invoices for May 2017 and June 2017 have not yet been received for payment. Once these invoices are paid this item will reflect the correct expenditure. There is a considerable savings on Machinery and Equipment . The under expenditure is on item Finance leases other Machinery & Equipment the Province is currently receiving and processing BI-488 for the photocopier machines for the current financial year 2017/2018, there was a delay of the capturing of the budget due to the new BAS version V5 . The payments for cellphone handsets has not yet reflected. The expenditure will pick up once the commitments are processed and when the payments are reflecting on the system. 56

Breakdown of Machinery and Equipment: Domestic Equipment R6,000.00 Office Equipment (Capital)- R42,000.00 Computer Hardware and systems- Laptops- R25,000.00 Cellular Phones R422,000.00 Photocopiers R2,685,000.00 Total: R 3,180,000.00 57

ASSET MANAGEMENT AND SCM FUNCTIONS
Nr of Assets on BAUD Value Verified assets Value of assets verified Assets not verified Value of assets not verified Percentage Compliance 18 028 17 842 186 99% Valid invoices paid within 30 days 2016/2017 Quarter 1 2017/18 Type Target 2016/17 Number of Invoices Value Target 2017/18 Invoices received 100% 3043 13,859,318.29 663 2,568,038.59 Invoices paid within 30 days 2916 13,493,292.50 603 2,465,933.21 Total 96% REASON FOR NON- ACHIEVEMENT: Reasons for non achievement in 2016/2017 is largely due systems problems; forced closure of system in March 2016 and problems with supplier registration of banking details on system. Audi alter am partum letters have been issued to officials responsible for non verified assets. 58

REVENUE COLLECTED AT FRONT OFFICES
2016/2017 Quarter /18 Cash 104,961,271.00 21,818,622.00 Point of Sale 6,263,261.00 1,843,567.00 Total 111,224,532.00 23,662,189.00 Major reasons for Under Utilization of Point Of Sales (POS): Reluctance of clients to use cards however there is continuous encouragement for the utilization of POS 59

District Municipality Departmental vehicles Number of Vehicles in use
FLEET MANAGEMENT District Municipality Departmental vehicles G-Fleet Vehicles Vehicles Disposed returned Number of Vehicles in use AMAJUBA 11 3 14 ETHEKWINI 28 4 1 32 KING CETSHWAYO 13 2 15 PROVINCIAL OFFICE 5 6 UMGUNGUNDLOVU 10 ZULULAND 17 20 Grand Total 84 9 101 Analysis: Less than KM: 55 Above KM: 46 The 46 vehicles with high mileage are still in use due to lack of resources for replacement. 60

LEASE PERIOD OF OFFICES
District Municipality Office Rental per month Lease start Lease end Remaining lease period KING CETSHWAYO KWADUKUZA MEDIUM OFFICE (MO) 19 MONTHS ETHEKWINI PORT SHEPSTONE LARGE OFFICE (LO) 4 MONTHS UMGUNGUNDLOVU IXOPO MEDIUM OFFICE (MO) 5 MONTHS KOKSTAD MEDIUM OFFICE (MO) DURBAN MO UMGENI LO RICHARDS BAY LO AMAJUBA GREYTOWN SO PINETOWN MO 7 MONTHS LADYSMITH MO 28 MONTHS ZULULAND PONGOLA MO MBAZWANE SO 18 MONTHS ILEMBE MANDENI SO JOZINI MO 20 MONTHS 61

District Municipality Office Rental per month Lease start Lease end Remaining lease period KING CETSHWAYO EMPANGENI MEDIUM OFFICE (MO) 28 MONTHS ETHEKWINI DUDUDU SMALL OFFICE (SO) 18 MONTHS BHAMSHELA SMALL OFFICE (SO) 20 MONTHS AMAJUBA DUNDEE MO UMGUNGUNDLOVU NHLAZUKA SO NTABAMHLOPHE SO ESTCOURT MO 16 MONTHS ZULULAND MTUB ATUBA MO 46 MONTHS VRYHEID MO 4 MONTHS UMZIMKHULU MO IMPENDLE SO 17 MONTHS NEW HANOVER MO PIETERMARITZBURG LO 7 MONTHS 62

District Municipality Office Rental per month Lease start Lease end Remaining lease period UMGUNGUNDLOVU IXOPO MO 26 MONTHS ZULULAND JOZINI MO 19 MONTHS AMAJUBA AMAJUBA LO 8 MONTHS MSINGA MO KING CETSHWAYO ESHOWE MO 7 MONTHS ETHEKWINI SCOTTSBURGH MO (PARK RYNIE) TOTAL 33 63

District Municipality
STATE OWNED BUILDING State owned buildings District Municipality Office UMKHANYAKUDE HLUHLUWE ETHEKWINI TONGAAT UGU HARDING CHATSWORTH HARRY GWALA BULWER AMAJUBA MADADENI KING CETSHWAYO ESIKHAWINI HLABISA UMGUNGUNDLOVU HOWICK MOOI RIVER ILEMBE NDWEDWE ZULULAND NONGOMA PROSPECTON RICHMOND UMLAZI PAUL PIETERSBURG UBOMBO ULUNDI 64

STATE OWNED BUILDINGS CONT……. District Municipality
Office UGU EMZUMBE KING CETSHWAYO ENSELENI UMKHANYAKUDE INGWAVUMA KWANGWANASE ZULULAND MAHLABATHINI ILEMBE MAPHUMULO ETHEKWINI MPUMALANGA NKANDLA UMZINYATHI NQUTHU UMBUMBULU TOTAL 28 65

Thusong Centers without a lease Agreement District Municipality
THUSONG CENTRES Thusong Centers without a lease Agreement District Municipality Office ETHEKWINI ARCHIE GUMEDE AMAJUBA AMAHLUBI ZULULAND BELGRADE UTHUKELA BERGVILLE ILEMBE BHAMSHELA UGU BHOMELA KING CETSHWAYO BIYELA DRIEFONTEIN DUKUZA EKUVUKENI EMONDLO HARRY GWALA HIGHFLATS KWAMADLALA KWAMBONAMBI KWAMDAKANE KWANZIMAKWE KWAXOLO LINDELA MAGABHENI MAPHUMULO UMNINI WATERSMEET XULU TOTAL 23 66

Accommodation Challenges
GREYTOWN: Public toilets are vandalized, staff toilet leaking and additional space is needed. BULWER: Leaking roof, broken windows & no air conditioners ESTCOURT: The neighboring church is very loud especially on Tuesdays & Thursdays hence it is not possible to hold meetings or interviews without interruptions on these days. Alternative to be sought on expiry. HARDING: Water pressure is very low on toilet, No parking for a state vehicle on premises, Officials are sharing one toilet with the public , No storage space and air conditioners are old & not working. HLABISA: Prepaid Electricity not replaced as yet and water shortage INGWAVUMA: No adequate accommodation and water shortage in the area IXOPO: No public toilets facilities, No security gate on the outside, Fencing of the area around the office is needed. KOKSTAD: No air conditioners and No adequate office space. KWANGWANASE: No adequate accommodation and No burglar bars as we are operating in the magistrate building. PINETOWN: Sourcing alternative accommodation is on progress. 67

Accommodation Challenges Cont….
LADYSMITH: Public hall air conditioners are leaking, ceiling to be repaired at the passage by the exit door at the back office, office cracks at the walls, Leakage on the garage roof, Public toilet cistern is leaking , public toilets to be divided into males and females and paint peeling off at some offices due to damp. MAHLABATHINI: Ceiling is falling apart, Leaking roof and Broken burglar guard in the front door. MOOI RIVER: No office space, operations currently performed from mobile unit MTUBATUBA: No burglar guards, water shortage in the building, Ceiling tiles are falling apart. NKANDLA: Inadequate working space, no private office to interview clients and No air conditioners. NONGOMA: No adequate accommodation, No air conditioner and water shortage NQUTU – No adequate accommodation, severe water shortage, Office doors need to be replaced and No strong room for archives. PONGOLA: No adequate accommodation and water shortage PORT SHEPSTONE: Water leaks, structure of the building is problematic, No parking for state vehicles and staff vehicles and The stair lift needs a routine maintenance. RICHARDSBAY: Carpets are very dirty due to water leaks and they have to be replaced, toilets are leaking and garage door cannot be opened inside. RICHMOND: Inadequate office accommodation, No burglar proofs on doors and windows, limited plug points and When high profile cases are heard at the court it sometimes becomes necessary to restrict public access to the court building which inconveniences our clients. Office housed in the magistrate court. 68

Accommodation Challenges Cont…
KWADUKUZA: No public toilets, No filing room, No access for disabled clients, The hand rails for the stairs are broken, carpets within the office are torn and need to be replaced with tiles and air conditioners are not working. TONGAAT: Air conditioner not working in the public hall, kitchen tap is leaking, carpets are coming out, staff toilet blocked & 5 public toilets blocked. TUGELA FERRY (MSINGA): No adequate accommodation, burglar guards needed in the store room. ULUNDI: Need replacement of cracked front door, carpets are coming out need replacement with tiles and additional space is needed. UMLAZI: Alternative accommodation required. PIETERMARITZBURG: All defects have been highlighted in report by Department of Labour and forwarded to Head Office and Department of Public Works. Provincial Management is working on certain defects to be addressed through day to day maintenance. High level analysis: Certain defects are addressed through day to day maintenance All challenges have been reported to DPW on numerous occasions 69

Achievements & Challenges
70

90% of targets have been met in Q1 (9/10) 2
ACHIEVEMENTS No Achievement 1 90% of targets have been met in Q1 (9/10) 2 Reduction of Late Registration of Births cases 3 100% on the payments of invoices as compared to previous financial year. 4 Identification and dealing with corruption 5 Vryheid Medium Office has been refurbished and two offices (Emondlo & Hluhluwe) have been constructed. 6 Auditor General only identified two immaterial findings during audit 2016/17 71

CHALLENGES AND KEY DECISION REQUIRED
No Challenge Key decisions required 1 Lack of adequate office accommodation High level engagement with Public Works 2 Absence of mobile solution for Smart ID card roll out Finalisation of mobile solution procurement processes 3 Delays in finalisation of Labour Relations (LR) cases Appointment of LR Officers in the Province 4 Lack of awareness of early birth registration Active stakeholder participation in promoting early birth registration 5 Lack of resources ( Aging fleet within the Province) Replacement of aging fleet . 6 Lack of Human Resources in immigration services Reprioritisation on filling of posts 7 Lack of Human Resources in Small Offices 8 Population Versus budget Allocation Reprioritisation of budget 72

THANK YOU 73

STATUS OF KWAZULU NATAL PROVINCE TO

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