1. Webinar Selecting A Solution For Desktop Videoconferencing
Philipp Karcher, Analyst
October 16, Call in at 12:55 p.m. Eastern time

2. Agenda
The evolution of videoconferencing
How we segment the market
Evaluation methodology and results
Making the right choice(s) for you

3. Infrastructure barriers are coming down
$ $ $
Cost of acquiring and running infrastructure
Deployment complexity
Inflexibility to scale/add incremental capacity

4. Infrastructure barriers are coming down
From hardware to software
From on-premises to cloud
From specialized to virtualized infrastructure

7. Investment has improved over the past three years
Source: September 13, 2013, “The Forrester Wave™: Desktop Videoconferencing, Q3 2013” Forrester report

8. Desktop videoconferencing is increasingly used by employees

9. Desktop videoconferencing has momentum with newer generations

10. Plan to support videoconferencing on multiple devices
Interoperability with room-based systems is key.
PCs in conference rooms and the emergence of lower-cost endpoints expand availability.
Mobile videoconferencing is becoming a key requirement.
Browser-based videoconferencing solutions are coming to market.
There are multiple options for high-quality, low- bandwidth video.

11. There are four major categories of desktop videoconferencing solutions
Consumer applications are the most familiar to employees.
UC/unified clients are connected to the rest of the collaboration toolkit.
Video pure plays have a narrower focus but do what they do well.
Webconferencing is for meetings where content is king and video is secondary.

12. Differences between the categories of solutions
Source: September 13, 2013, “The Forrester Wave™: Desktop Videoconferencing, Q3 2013” Forrester report

13. Webconferencing versus webcasting versus desktop videoconferencing
Source: September 13, 2013, “The Forrester Wave™: Webconferencing, Q3 2013” Forrester report

14. How we selected vendors for our evaluation
A desktop videoconferencing product
Significant presence in the enterprise video market

15. Products in the Wave Avaya Scopia Desktop Blue Jeans Network
Cisco Jabber
IBM Sametime
IOCOM Visimeet
LifeSize UVC ClearSea
Microsoft Lync
Microsoft Skype
PGi iMeet
Polycom RealPresence Desktop
Polycom RealPresence CloudAXIS
Vidyo VidyoDesktop

16. The Forrester Wave™ methodology
60 criteria
Vendor surveys
Executive strategy briefings
Product demos
Customer reference interviews

17. The Forrester Wave™: Webconferencing, Q3 2013
Source: September 13, 2013, “The Forrester Wave™: Desktop Videoconferencing, Q3 2013” Forrester report

18. Use the Forrester Wave™ tool to customize your shortlist
Download the spreadsheet with the full evaluation and weighting factors.
Narrow the vendors included to those that pass muster for security, delivery architecture, and scenario coverage.
Customize the weightings to get a unique ranking based on your unique needs.

20. The Forrester Wave™: Webconferencing, Q3 2013
Source: September 13, 2013, “The Forrester Wave™: Desktop Videoconferencing, Q3 2013” Forrester report

21. UC and collaboration strategy is what separates the leaders
Leading products have comprehensive functionality and come from a vendor with a compelling vision for UC&C.
Some products have limited functionality but fit into an ecosystem that represents a complete solution.
A few score well on the basis of being excellent standalone desktop videoconferencing solutions.

22. Microsoft Lync Is the jack-of-all-trades for real-time communication
Is already installed in many organizations, but it is not necessarily used for all its functionality
Lync 2013 improves video quality, adds more layouts for multipoint video, and broadens support with native apps.
Integrates with the rest of the Microsoft productivity and collaboration suite to provide a familiar experience
“From the living room to the board room” strategy:
Partnerships with Crestron, Polycom, and Smart to deliver Lync Room Systems
Skype integration to talk to customers and SMBs

23. Avaya Scopia Desktop
Great all-around choice for video quality and interoperability
Uses the H.264 SVC codec and provides good quality over lossy networks
Has a lot of layout controls and is very configurable
Avaya sells Scopia Desktop to enterprises as an add-on to its MCUs or as a part of the Avaya Aura collaboration pack (which also involves buying MCUs).
Companies using Scopia room-based systems benefit from additional bandwidth savings on calls with Scopia and a shared management platform for both.

24. Cisco Jabber
A strategic fit for customers leveraging the Cisco stack for UC
Is tied into Cisco’s Unified Communications Manager for call control
Tightly integrated with WebEx for webconferencing
Has native interoperability with Cisco TelePresence system
All-in-one solution for presence and instant messaging (IM), video, voice, and voic — with the Cisco portfolio, it represents a complete solution for real-time collaboration.
Standalone Jabber doesn’t support scheduling and many in- meeting features present in other products evaluated — users, however, can click the button in Jabber to escalate the call to a WebEx.

25. Vidyo VidyoDesktop
Delivers the best desktop videoconferencing performance and quality for non-guaranteed networks
Vidyo’s routing architecture shifts the heavy media- processing power from bridges to the endpoints, significantly reducing the cost per port to deploy videoconferencing.
Foremost a provider of desktop videoconferencing but also sells room systems based on the same software and routing architecture
Requires a gateway for interoperability with standards- based room systems

26. IBM Sametime
All-in-one solution for instant messaging, and presence, audio, video, and webconferencing
In conjunction with IBM Connections, IBM has a comprehensive solution for real-time and asynchronous collaboration.
The IBM Sametime Unified Telephony Lite package enables softphone functionality and interoperability with room-based videoconferencing.
IBM has partnerships with Polycom and Radvision and can use their infrastructure.
Recently released Sametime 9 (not evaluated) significantly overhauls the user experience and adds more native videoconferencing features.

27. Polycom RealPresence CloudAXIS
Solution for outside-the-company collaboration using a customer’s owned infrastructure rather than the public cloud
Allows users to send invites ad hoc to their contacts in Skype, Google Talk, and Facebook chat sessions — recipients click on a link to launch the CloudAXIS application (after installing the plug-in) in a browser.
Is a good option for Polycom customers looking to extend the value of their existing Polycom infrastructure and management tools into a desktop videoconferencing strategy that provides easy guest access

28. IOCOM Visimeet Modular, highly configurable solution
Allows multiple camera configurations
Flexible layouts allow for an unlimited number of movable, resizable video windows that can span multiple screens.
Multiple participants can share content and anyone can review someone else’s previously shared content.
Supports operational and unique scenarios
Large spaces like auditoriums and lecture halls
War rooms and custom collaboration rooms
Good-quality video works well over low bandwidth connections.
Single Linux box includes support for interoperability.
Comprehensive mgmt controls and monitoring tools for admins

29. PGi iMeet
PGi has two webconferencing products focused on usability, including easy-to-join meetings in the browser without the need for downloads (since they are Flash-based).
GlobalMeet is for meetings where the focus is on the content.
iMeet is for meetings where the focus is on the people.
Meetings take place in personalized rooms with customizable visual elements, social media integration, and profiles to encourage collaboration in a more comfortable setting.
It supports continuous presence but does not have many videoconferencing features — one of iMeet’s value propositions is low bandwidth use.
It supports pixel-for-pixel fidelity content and screen sharing.

30. Blue Jeans Network
Virtualized cloud replaces videoconferencing infrastructure on-premises with a variety of subscription pricing models.
Best interoperability support of all vendors in the evaluation
Third-party clients Jabber, Google, Lync, Skype, and others
Bidirectional content sharing with Lync and H.264 High Profile when talking to Polycom endpoints
High quality of video on calls between different form factors and third- party clients connecting to the service
Browser plug-in has replaced Skype as the most popular endpoint connecting to the service.
The browser client is good at what it does but is still new and lacks many features and controls more mature products have.

31. Polycom RealPresence Desktop
Straightforward option for customers with Polycom endpoints and infrastructure that want to extend participation to desktops, laptops, and mobile devices
Doesn’t require any configuration to get started, but enables directory integration if registered to Polycom MCUs
Customers benefit from Polycom’s interoperability with standards-based systems and with Microsoft Lync.
Admins benefit from a single-management interface for desktop and room-based conferencing investments.
Scored lower than CloudAXIS since it doesn’t have the same browser connectivity and extended meeting invitation features

32. LifeSize UVC ClearSea
ClearSea was a pioneer two years ago for being one of the first solutions with mobile apps including support for interoperability with standards-based systems.
Has some attractive video PBX features, such as the ability to ring all of a user’s devices at once, to create custom call routing rules, and to transfer calls
Works seamlessly with LifeSize infrastructure and endpoints and allows admins to manage all the components of the videoconferencing estate together
LifeSize now offers ClearSea and all infrastructure as virtualized software.

33. Microsoft Skype
Was already the world’s most used desktop video tool before it added group video calling in 2011
Group video supports 10 participants in continuous presence and requires Skype Premium, which costs $5 per month.
Supports screen sharing, but it is low-resolution. Group video and content sharing aren’t available on mobile applications.
Microsoft intends Skype to be foremost a tool for consumers and secondarily a tool for small business.
Part of Microsoft’s vision to provide communication solutions from the living room to the boardroom
Today, Skype and Lync users can communicate via IM and voice.
Within a year, they will be able to video call across both platforms.

34. Gottas and gotchas for product selection
Consider the technical expertise of your users.
Explore synergies with existing UC&C investments.
Beware the challenges of intercompany collaboration.
Dive into the details of multiplatform support.
Account for available bandwidth.
Don’t rush out of the gate too early.
Market the product so everyone knows it’s available.
Train employees on how to use the product effectively.

35. Philipp Karcher