1. Tivoli Management for SOA
Andrej Struhár
Technology Day - SOA

2. Komplexný svet IT Bank Shared Service Outsourced Bank 2 – “Supplier”
Customer
Bank 2 – “Supplier”
Outsourced

3. To, že napríklad elektrón v atóme môže byť "zároveň" na prvej a druhej hladine, je pre nás ťažko predstaviteľné. Hlavný problém spočíva v tom, že s kvantovou mechanikou nemáme skúsenosti, v bežnom živote sa s jej dôsledkami priamo nestretávame, a preto sú niektoré jej predpovede pre nás nečakané. Závažnejší problém nastolil Erwin Schrödinger, keď v svojom článku z roku 1935 popísal známy experiment s mačkou. Pri ňom zavrieme mačku do krabice, v ktorej je spolu s ňou smrtiaci mechanizmus. V ňom je rádioaktívne jadro, ktoré sa počas jednej hodiny s pravdepodobnosťou 50% rozpadne a aktivuje mechanizmus. Po tomto čase je teda mačka v krabici s pravdepodobnosťou 50% živá a s pravdepodobnosťou 50% mŕtva. Z pohľadu kvantovej mechaniky je jadro po jednej hodine v superpozícii dvoch stavov: "rozpadnutý" a "nerozpadnutý".

4. Warning!!!
Počas tohoto pokusu boli dodržané všetky bezpečnostné predpisy a zachované práva účastníkov. Nedošlo k žiadnemu úrazu ani neboli nijakým spôsobom porušené ľudské práva. Zúčastnené zvieratá neboli týrané a neboli na nich vykonávané žiadne pokusy ktoré by im akokoľvek ublížili. Všetci účastníci pokusu boli profesionáli vedomí si rizika, ktoré podstupujú. V žiadnom prípade sa nepokúšajte zopakovať tento pokus ani ktorúkoľvek jeho časť doma. V opačnom prípade vám a ostatným zúčastneným hrozí riziko zranenia, prípadne strát na životoch.

15. WAS
Web-
Logic
Web
Services
IIS
JBoss
Unix
ESB
Apache

16. What is Management of SOA
Common SOA Characteristics
Loose Coupling (of applications & IT resources)
IBM Service Management of SOA
Manage IT Processes
Change and Release Management
Configuration management
Availability Management
Security Management
Rapid deployment of Services
Manage SOA Services
Manage Application Service levels
Manage Transaction workflows
Business Performance Management
Secure Services and Applications
Virtualized Application Flows
Manage IT processes
For successfully deploying SOA services, manage them from initial release to on-going updates and changes, clients need an effective and efficient way to execute the IT processes, to reduce costs, reduce errors, maintain the integrity of the existing services and their relationships and most importantly maintain the service levels of the existing and new applications.
Service management of SOA requires automation of horizontal processes that can be executed consistently to deploy or release new services, to ensure the change and configuration management of existing services and finally to make sure that the IT resources are deployed to serve the higher value business services ex. ensuring the availability or performance of high impact business services.
Manage SOA services
Visibility into SOA service interactions
Visibility into message content & transaction flow patterns
Ability to identify and isolate performance bottlenecks across technology and platform boundaries
Lightweight, industry standard ARM-based Performance instrumentation
High performing and flexible enforcement of policies
Standards based Instrumentation for easy integration
And you need ability to monitor business processes,
Manage in flight processes
Monitor the Business Performance of active processes
Detect Business Situations and take action
Gather Business Intelligence from collected process data
Manage Supporting IT environment
Comprehensive deep dive monitoring to Identify and quickly fix down or slow performing applications
Real-time metrics and historical data analysis
Manage the virtualized infrastructure.
And finally
Manage the Security of Services and applications, manage the security of users, identities, data and infrastructure
Single Security model across Services
Access control for Services, Data and Applications
Federated User & Identity Management
Manage the data itself at the attribute level
Manage Supporting IT Environment
Manage Middleware
Manage Systems, Storage and Network
Manage Virtualized IT Infrastructure
Provisioning
Distributed Services

17. How do you achieve flexible IT through SOA? The SOA Lifecycle
Discover
Construct & Test
Compose
Integrate people
Integrate processes
Manage and integrate information
Gather requirements
Model & Simulate
Design
Our customers have told us that they think about SOA in terms of a lifecycle. They start in the Model phase by gathering business requirements and designing their business processes. Once they have optimized the business processes, they implement it by combining new and existing services. The assets are then deployed into a secure and integrated environment for integrating people, processes and information. Once deployed, customers manage and monitor from both an IT and a business perspective. Information gathered during the Manage phase is fed back into the lifecycle for continuous process improvement. Underpinning all of these lifecycle stages is governance which provides guidance and oversight for the SOA project.
… in essence SOA is about virtualization and while virtualization helps us to deploy and visualize systems it also masks the nature of systems. This masking can make it difficult for us to manage the system. ITCAM & ITM are able to get behind the mask to understand what's going on where so we can manage the system appropriately.
Manage applications & services
Manage identity & compliance
Monitor business metrics
Financial transparency
Business/IT alignment
Process control

18. The SOA lifecycle Model: Assemble: Deploy: Manage:
You can import the Business Process Execution Language (BPEL) created by WebSphere Business Modeler to the CCMDB to highlight business process service dependencies.
Assemble:
During service development or assembly, you can use the service performance data stored by ITCAM for SOA in the WebSphere Service Registry and Repository to choose the service whose quality of service most closely matches your requirements.
Deploy:
ITCAM for SOA management mediation primitives can be used to create powerful service automation scenarios with WebSphere ESB and WebSphere Process Server.
TPM can be used to deploy Composite applications
Manage:
ITCAM for SOA monitors service performance and interactions for SOA Foundation platforms, including WebSphere Application Server, WebSphere ESB, WebSphere Process Server, WebSphere DataPower SOA Appliances and CICS TS.

19. A Complete View Of SOA Management
Consumers
SCA
Portlet
WSRP
B2B
Other
Business
Process
Management
Service Consumer
Business Processes
process choreography
Integrated Console
Service Management
Services
atomic and composite
Allow for seamless views across different layers of abstraction.
Application Monitoring
Service Components
TransactionTracking
In order to provide a complete solution for SOA management, each of the areas must be addressed in a consolidated solution. Bringing all the pieces together into a single visualization and data integration, provides the best opportunity to understand the full view of the environment allowing easier debug, and single source to define and measure the Service Level Agreements.
Operational Systems
ISV
SAP
Custom
Application OO
Application
Service Provider
Outlook
Custom Apps
Resource Monitoring
Platform
Supporting Middleware
Integrated Reporting
Resource Monitoring
Generate enterprise-wide service level reporting
Unix
OS/390 MQ
DB2

20. A Complete View Of SOA Management
Consumers
SCA
Portlet
WSRP
B2B
Other
WebSphere Business Monitor
Service Consumer
Business Processes
process choreography
Integrated Console
ITCAM for SOA
Services
atomic and composite
Allow for seamless views across different layers of abstraction.
ITCAM for WebSphere
Service Components
ITCAM For RTT
This slide specifies the product families and/or products that map to the functions specified on the prior slide.
All ABSM products are integrated into TEP.
WebSphere Business Monitor events can flow into the TEC which is displayed in the TEP.
Operational Systems
ISV
SAP
Custom
Application OO
Application
Service Provider
Outlook
Custom Apps
Platform
OMEGAMON XE family
Supporting Middleware
Integrated Reporting
ITM Family
Generate enterprise-wide service level reporting
Unix
OS/390 MQ
DB2

21. ITCAM Family: Composite Application Management Solutions
Simulated
Response Time
RTT
ISM
J2EE Ops
WAS
SOA
ITCAM for . . .
Protocol-Specific
End-User
Detailed End-User
Transaction
Topology (ARM)
J2EE
Operational Dala
Deep Dive
Web Services WAS
(Resource View)
SOA Web Services
(Mediation)
Function

22. ITCAM Family: Composite Application Management Solutions
ITCAM for Response Time Tracking (RTT), ISM
Proactively recognizes and isolates transaction performance problems using robotic and real-time techniques and visualizes the transaction’s path through your application systems, including response time contributions of each step. Supports service level management through direct feeds to Tivoli Service Level Advisor.
ITCAM for SOA Discover, monitor, track and apply controls to web service messages. Helps IT Operators identify problems at web services layer, and provides automation capabilities for service mediation. Eclipse-based console adds subject matter expert views. Feeds Tivoli Service Level Advisor to support service-level management.
ITCAM for WebSphere, J2EE, J2EE operations
Analysis of WebSphere and other J2EE applications to identify root cause of application problems. Provides detailed transaction decomposition WAS/Portal applications, and the ability to trace individual transactions that span into CICS and IMS. Works in conjunction with ITCAM for RTT do deep-dive on problem J2EE components
ITCAM solution family – providing end to end and top to bottom application management in discrete packages of capability
OMEGAMON XE for Messaging
Messaging management solution that measures messaging performance, automates operational tasks, and provides problem determination for MQ environments and SOA environments in which MQ messaging is the backbone of a SOA implementation.

23. Synthetic Transactions Real End User Transactions
ITCAM for Response Time The Best of Both Types of Response Time Monitoring in One Integrated UI
Synthetic Transactions
Robotic Response Time Monitoring
Synthetic playback of all robotic scripts
Via Rational Robot, RPT, Mercury LoadRunner, CLI commands
Real End User Transactions
Web Response Time Monitoring
Monitors real end user web transactions (HTTP/S)
Client Response Time Monitoring
Monitor real end user client Windows application transactions
i.e. Lotus Notes, Microsoft Outlook, SAP, 3270, etc
Agents divided by end user functionality.
Only 1 robotic agent. Simplified installation. Now you just install the Robotic agent and you get all robotic playback capabilities: RPT, Robot GUI, Robot VU, LoadRunner, CLI. You no longer have to “deploy” monitoring components.
Response Time Dashboard agent aggregates all data from all agents into a common, enterprise dashboard view of your applications.

24. WebSphere Message Broker WebSphere DataPower Integration Appliance
ITCAM for SOA
Complete monitoring support for all IBM ESBs in the TEP
WebSphere Message Broker
Universal connectivity and transformation in heterogeneous IT environments
WebSphere ESB Built on WebSphere Application Server for an integrated SOA platform
WebSphere delivers the most complete ESB solution
WebSphere DataPower Integration Appliance
Purpose-built hardware ESB for simplified deployment and hardened security

25. ITCAM for SOA support for:
Service
Providers
Application Server
WebSphere Message Broker
Security
z/OS
zLinux
Web
Services
Container
Container
Service
Requestor
.NET data collector
DataPower data collector
BEA data collector
WAS data collector
WAS MB data collector
WAS data collector
CICS data collector
ITCAM for SOA
Find and fix the problem quickly
Monitor Web services inside WS Msg. Broker
Launch in context from ITCAM for SOA to OMEGAMON XE for Messaging
PEP = Policy Enforcement Point
ITCAM for SOA

26. Customizable Workspaces in ITCAM for SOA
Navigator: Shows .Net and WebSphere resources
Dynamic Graphing:
Displays service statistics
ITCAM for SOA, through its integration with Tivoli Enterprise Portal, has customizable workspaces
Navigator displays servers running services
Response time by Operation – useful to identity long-running operations for potential problems
Services Inventory – useful to show what services are actually running
Service Operation Response Time – customize to alert when threshold exceeded
Catalog View:
Displays discovered services
Threshold View:
Displays service behavior against pre-set thresholds

27. ITCAM for SOA Situations - Automation
Shows Initial values that triggered Situation
Take an action, such as adding a filter control, to mitigate the problem
Shows Expert Help, which can be customized
Through ITM, ITCAM for SOA offers a SOA management automation platform
Operators can drill down into situations triggered by exceeded thresholds on various service metrics
Expert customizable help guides operators to appropriate resolution
Operators can take action as needed
Actions can be automated to reduce costs and increase ROI

28. Integration with WS Service Registry and Repository
Reconciliation of services registered in WSRR with those monitored in target systems by ITCAM for SOA
TEP Topology views show relationships between service operations and BPEL business processes for impact analysis
Forwards status information to WSRR to allow selection of services based on performance and other metrics
ITCAM for SOA combines information from WebSphere Service Registry and Repository (WSRR), observations and BPEL business process definitions. This allows users to:
Reconcile services registered with WSRR with service activity observed in the environment. Services that are seen but not registered with WSRR might be violating SOA governance rules. Those that are registered but not being used might be ready to retire from the environment, might need to be checked to ensure they are appropriate for reuse by other components, or might not be meeting the original business objectives of that service.
Investigate relationships between services and BPEL business process to assess the impact of changing a service. For example, if a service is used in multiple business processes the (development/test) impact of changing that service will be greater than a service only used in one business process.
Gather information on various metrics of a service, such as performance, etc. in order to help select which services might be appropriate for a business process
Publish
Find
Enrich
Govern
Manage
WebSphere Service Registry and Repository

29. ISM support – DLA and CCMDB
Support for ISM strategy
Discovery Library Adapters (DLAs) add discovered Service information to CCMDB
Processed by CAM for SOA
Used to draw topology views of SOA relationships
Services, Ports, Operations, Business Processes, Application Servers, Machines
Fly-overs and table views show object details, e.g. cell name, computer system
CAM for SOA supports external CCMDB
Provides inter-operability with TBSM and ISM Process Managers
Common data model shows extensive SOA relationships when fully populated by other Tivoli solutions
IT Operational Management Products
IT Service Management Platform
IT Process Management Products
Best Practices
Change and Configuration Management Database
Server, Network & Device Management
Storage Management
Security Management
Business Application Management
Service Delivery & Support
Service Deployment
Information Management
Business Resilience
IT CRM & Business Management
ITCAM for SOA supports ISM strategy
DLAs collect information and put into CCMDB
Information is used by ITCAM for SOA to provide metrics and deeper relationship understanding
Information can also be used with information from other Tivoli solutions to provide a more complete understanding of operational environment
Service Management (CCMDB)
ITCAM for SOA
Relationship data

30. ITCAM for SOA 7.1 February 29, 2008 (electronic)
March 14, 2008 (media)
bundles IBM Tivoli Monitoring V6.2 infrastructure components
Comprehensive monitoring support is provided for the following:
Apache Axis
BEA WebLogic
IBM CICS Transaction Server V3.1
IBM WebSphere Enterprise Service Bus
IBM WebSphere Message Broker
IBM WebSphere Process Server
IBM WebSphere DataPower SOA Appliances
IBM WebSphere Community Edition
JBoss Application Server
Microsoft .NET
SAP NetWeaver

31. ITCAM for SOA - Summary
IBM Tivoli Composite Application Manager for SOA
Identifies service problems and speeds resolution
Automates service management and mediation
Supports heterogeneous SOA platforms
Integrates into Tivoli Enterprise Portal
Integration with other Tivoli products
Helps manage the SOA life-cycle
Simplifies SOA application management
Summarize the major selling points

32. Tivoli Federated Identity Management
Identity challenges
SOA is inherently cross-domain - identities flow across them
Integration challenges
Compliance challenges
Who is making the changes to identity and access control? Developers?
How do you audit and ensure proper business controls? What is the risk of a breach?
Identity & Access
IBM
CICS
Application
SAP
Microsoft
WebSphere
App Svr.
BEA
WebLogic
Other
Oracle
Applications
Requesting Application
Providing Services
IBM Tivoli Federated Identity Manager
IBM Enterprise Service Bus

33. What Does TFIM Do ?
TFIM provides “Single Sign-On (SSO) ” across domains :
between Web Applications
between Services in SOA
to Legacy applications
TFIM is like a multi-purpose adapter for passing identity across domains