1. HTM – public transport The Hague area
Erik Beenen

2. Service area The Hague region
Den Haag
Westland
Wassenaar
Leidschendam
Zoetermeer
Midden Delftland
Rijswijk
Delft
Pijnacker
Nootdorp
Facts and figures
Inhabitants: 1 million
Jobs:
Surface: 405 km²
Municipalities: 9

3. Main activities HTM Public Transport by Rail Public Transport by Bus
Rail service in and around The Hague
3 RandstadRail (LTR) lines
9 Tram lines
Contract:
Shared risk passenger revenue and R&D
Public Transport by Bus
Bus service within The Hague
8 bus lines
6 night lines
Contract
Cost based and R&D at authority
Private Transport within Randstad region

4. Facts and figures HTM Passengers Assets Personnel
95 million passengers per year
336 million passengers kilometers per year
Assets
72 Randstadrail (LTR) vehicles
123 trams
115 buses
337 km tracks
4 depots (3 Rail, 1 Bus)
Personnel
1,652 fte

5. HTM network
Rail network Bus network

6. HTM Fleet

7. HTM strategy and goals Become a more customer orientated organization
Safe, fast and reliable public transportation
Increase number of passengers and customer satisfaction
Performance basis on order
Strengthen our regional position to become the preferred public transport company
Less dependent but working closely together with our partners
Contract management and financially sound
Working together with strategic partners
Socially engaged

8. HTM aims primarily to satisfy passenger needs in cooperation with clients and shareholders
Passengers
Safe
Reliable
Fast
Comfort
Primary goal
HTM
2000 employees
Client
Shareholders
coalition
coalition
5 main goals of MRDH
Competitive economy
Quality of places
Opportunities for inhabitants
Sustainable region
Efficient

9. Improved satisfaction and number of passengers

10. HTM is becoming more efficient over the years
-/-17,6 mln

11. Challenges for the coming years
Economic
Continuing contract light rail and tram to 2026
Continuing city bus from 2019 onwards
Strategic rethinking of commercial, non public transport
Creating new strategies for new forms of competition (e-bike, car sharing)
Passengers
Improving further customer satisfaction
Sustainable transport
Creating significant sustainable passenger growth
Creating new and innovative lines and services
Introduction of new city tram (ongoing and new order from 2022)
Improving service experience
New payment methods

12. Questions?