1. Key Influences on the Change Process: Culture
Bureaucratic and risk averse environments are career killers because of their impact on learning.
John Kotter
We need a can-do, vibrant, innovation-driven culture. Not wearing a tie is just a snippet of that.
Paul Walsh

2. In this topic you will learn about:
Types of organisational culture
Reasons for and problems of changing organisational culture
Assessing the importance of organisational culture

3. Organisational Culture
“The specific collection of values and norms that are shared by people and groups in an organisation and that control the way they interact with each other and with stakeholders outside the organisation.”
Source : Wikipedia
The culture of a business affects the way in which
the business operates. This includes:
Decision Making
Organisational Structure
Communication
Leadership styles (cause or effect?)
Attitude towards work
What are the key features of the organisational culture at Google?
How might this influence the business performance?

4. Types of Organisational culture
The AQA specification states that types of organisational culture include: power, entrepreneurial and task
Power culture
A few people central to the organisation have control
Associated with
Centralised decision making
Autocratic leadership
Entrepreneurial culture
Risk taking and innovation are actively encouraged and rewarded, whilst failure is not criticised
Decentralised decision making
Democratic leadership
Task culture
Emphasis on achieving set outcomes through cooperation and team work
Matrix structures
Delegation
Can you define all the terms used within this slide?
Office culture

5. Reasons for changing organisational culture
Change in owners / leaders
Change in corporate objectives
Change in size
Mergers and takeovers can often mean businesses with different cultures joining together
Responding to market conditions
New competition
Economic climate
How might the organisational culture of a business have to change to respond to different functional strategies?

6. Problems of changing organisational culture
Resistance to change
Lack of trust
Period of adjustment
Alienation of:
Suppliers
Customers
Other stakeholders
Read the Business Week article on how to change corporate culture
Changing culture at Boardroom level

7. The importance of organisational culture
Impact on staff motivation
Communication
Retention
Personnel performance indicators
Effects decision making
Speed
Level of involvement
Scientific v Intuition
Competitiveness of the business
Innovation
Adaptability
Brand image
Consumer perception
Stakeholder opinion

8. Activity
Think about the type of organisation you would like to work for in the future - what sort of culture would it have?
Watch this video about one of the top 100 organisations to work for in 2015
List 3 common factors you would expect to find in the culture of a top organisation
Explain how the culture of an organisation can impact upon its overall performance
What is the culture of your school, college or workplace?
How does this impact upon day to day activities?

9. Practice exercise
Page 477
BUSS4.10 Culture