1. Emotional Intelligence
@practivetweets

2. What is Emotional Intelligence?
“The capacity for recognising our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships.” (Goleman, 1995)
Different definitions of EI exist and can be found within the psychological literature. One widely used definition above is derived from the work of Goleman (1995).
EI is the ability to understand your own emotions and those of people around you. The concept of EI means you have a self-awareness that enables you to recognise feelings and helps you manage your emotions. A person with a high EI is also capable of understanding the feelings of others and, therefore, is better at handling relationships of all kinds.
If a person is 'intellectually' intelligent, it does not necessarily follow they are emotionally intelligent. Having a good memory, or good problem-solving abilities, does not mean a person is capable of dealing with emotions or of motivating themselves.

3. Four Basic Components of EI
Self -
awareness
Social
awareness
Looking now in more detail about EI and using a Four-Branch Model of EI (Boyatzis & Goleman, 2005), EI comprises four clusters of competencies that work together: our self-awareness underpins our self-management and social awareness, which in turn underpin our capabilities in social skill – or relationship management - our positive impact on others.
Therefore, each of the EI competencies is important. The competencies in the self-awareness cluster are particularly important as the foundation for developing and sustaining EI in the long-term.
Examples of competencies that may fall within each cluster:
Self-awareness: self-confidence, accurate self-assessment, emotional self-awareness
Social awareness: empathy, responsiveness to others, organizational awareness
Self-management: adaptability, emotional self-control, positive outlook, initiative
Relationship management: conflict management, inspirational leadership, influence, teamwork
Self -
management
Social skill

4. Respond/React
Express Suppress Move On

6. Amygdala Hijack
Average brain function: 1 x 2 x 3 x 4 x 5 x 6 = 720 bits Amygdala Hijack: 1 x 2 = 2 bits “Will it eat me…or will I eat it?”
X 7 = 5040
X 8 = 40,320 (when we are doing complex tasks we are very practiced at)
X 9 = 362,880 (when we are operating at an elite level – e.g. sports)

7. Blame free conversations
Yes, but..!
Your reality
My reality
OR…
DIFFERENCE
INQUIRE
DISCLOSE
Without blame, criticism or attack
Without blame, criticism or attack
COMMON GROUND
SUMMARISE
ACKNOWLEDGE COMMON GROUND AND DIFFERENCES AND SEEK A WAY FORWARD

8. “Everything can be taken away from a man but one thing: the last of the human freedoms - to choose one’s attitude in any given set of circumstances, to choose one’s way.”
Vicktor Frankl