1. System and Data Backup and Restore Solutions Presented by MicroAge, Symantec and IBM Canada
April 24, 2008

2. Agenda Introduction to MicroAge Backup and Recovery Software Solutions
Brett Beranek, MicroAge Marketing Director
Backup and Recovery Software Solutions
Patrick Richer, Software Director, MicroAge
Kosta Manoliadis, System Specialist, MicroAge
Data Storage Hardware Solutions
Matthew Bedernjak, IT Specialist, IBM Canada
Q&A

3. MicroAge at a glance
Canada’s leading network of independently owned systems integrators and value-added resellers
Over 40 locations across Canada, many in operation since 1981
Specializing in multi-vendor turnkey solutions: hardware + software + technical & professional services
Vast experience in SME & public sector

4. MicroAge Delivers IT Solutions Industry-leading IT products
IT consulting
Procurement planning
Training
Technical support
Flexible leasing/financing options

5. MicroAge: your trusted business technology partner
Highly qualified local IT personnel
Proven experience and IT knowledge breadth and depth
Strength of national network
Commitment to customer service excellence

6. Name, Kosta Manoliadis Title, Systems Specialist Date, April 24th
Backup Exec 12 and Backup Exec System Recovery 8 Manage. Secure. Recover.
Name, Kosta Manoliadis
Title, Systems Specialist
Date, April 24th 6

7. Agenda Today’s IT Challenges 1 Backup and Recovery Challenges 2
Backup Exec 12 3
Backup Exec System Recovery 8 4
Support and Educational Services 5 5
Questions 6 7 7 7

8. Infrastructure Failures
Today’s IT Challenges
Malicious Threats
Human Error
There are a number of IT challenges today coming from all aspects of real life. It is not just security threats coming through your firewall or hackers attacking your wireless network.
It is as simple as human error that occurs during a system patch update or a server migration.
We have our fair share of infrastructure problems here in the Canada such as power failures that shut down whole provinces,
Then there is unpredictable natural disasters such as Ice Storms, floods. I’ve seen a foot of water in buildings (on the third floor), buildings struck by lightning, taking out server sand Failed Air Conditioneers, which bring server rooms up to 50 degrees,
Natural Disasters
Infrastructure Failures 8 8

9. The Windows Recovery Challenge
Windows Data
Windows Operating System
Click
While businesses face a growing challenge to ensure not only business critical data is protected but also their (Click) entire Windows server system is also protected and available. The recovery challenge business face is the amount of data they need to backup and protect is growing exponentially, at a rate of 40-50% per year.
(click)
IT administrators must ensure they can recovery data quickly and easily down to a granular SharePoint document or Exchange
(Click)
Plus they must also ensure they can recovery an entire server system in the event or a server failure or natural disaster.
Windows System
Configuration & User Settings

10. The Windows Recovery Solution
Backup Exec
Windows Operating System
Configuration & User Settings
System Recovery
Recover Critical Customer Information
Complete Data
Protection
Recover Essential Applications
Preserve Valuable Financial Records
Meet Service Level Agreements
(Click) For this reason, businesses need a ensure they have a proper recovery solution in place to provide Complete Data Protection down to a granular or document plus (Click) rapid, reliable System Recovery even to dissimilar hardware or virtual systems to ensure business can recover critical customer information, preserver valuable financial records, meet recovery point objectives and overall keep your customer business up and running efficiently.
(Click)
Meet Recovery Point Objectives
Reliable System
Recovery
Keep Your Business Up and Running!

11. Introducing Backup Exec 12 for Windows Servers
The Gold Standard in Windows Data Protection 11

12. Announcing Backup Exec 12
The Gold Standard In Windows Data Protection
Optimized Support for Microsoft Windows Server 2008
Integration with Market Leading Symantec Products
Enhanced Granular Recovery of Critical Application Data
Enhanced Platform Protection
Backup Exec 12 continues to deliver unmatched Windows data protection with:
(read bullets)
Making Backup Exec 12 the Gold Standard in Windows Data Protection 12 12

13. Complete Microsoft Windows Server 2008 Support
Optimized to Support Microsoft Windows Server 2008
Windows 2008 File System Support including Compressed and Encrypted Volumes
Support for Active Directory 2008 and new Read Only Domain Controller
Scalable “Failover Cluster” support for growing Windows environments
Support for the basic Windows Server 2008 – new Server Core version
Optimized to Support Microsoft Windows Server 2008
“No Files Left Behind” – Backup Exec will snapshot all Windows Server 2008 Volumes using Volume Shadow Copy Service (VSS)
First backup and recovery solution Microsoft certified for Windows Server 2008
Scalable backup and recovery for Windows Server 2008 environments
SHRINK DOWN
Many companies will be Expanding into a Windows Server 2008 environment
(Click)
As organizations expand their Windows infrastructure in 2008 they will be facing several IT challenges and considerations:
Can I efficiently protect the data residing on Windows Server 2003 server and data running on the latest Windows Server 2008?
If I migrate to the latest Windows 2008 environment is there a backup and recovery solution to protect the new system, the applications and support for the latest Windows 2008 features?
(click)
Backup Exec 12 delivers Microsoft certified support for Windows Server 2008 on day one including VSS snapshot integration ensuring “no file is left behind” including open files. With Backup Exec 12 customers can also protect not just Windows 2008 infrastructures but a mixed environment of 2000, and 2003
Backup Exec 12 Media Server
SharePoint
Exchange
Active Directory
SQL 13

14. Integration: Symantec Endpoint Protection
Backup Exec tracks ThreatCon status via Symantec Endpoint Protection (SEP) Integration
Easily configure backup jobs with a Symantec ThreatCon sensitivity threshold
If the ThreatCon level is reached, jobs automatically launch with “run now” status
Proactively run a backup before a malicious attack can cause data corruption
Today’s you must ensure you are securely protecting your environment from viruses and malware threats.
To solve this challenge many of you implement a complete virus and endpoint protection strategy which includes Symantec Endpoint Protection. But endpoint protection is only the first step.
You must also ensure that you have a fast, reliable data recovery strategy in the event a threat does penetrate a system and data is corrupted. How do you recover??
With Backup Exec 12 users can take advantage of new integration benefits with Symantec Endpoint Protection for proven data protection.
(Click)
Now from the Backup Exec console IT managers and quickly view the health of their Security environment through a new “Security Summary” window.
(Click) plus view and set automated backup jobs based on up to date Symantec ThreatCon levels.
(click) Symantec ThreatCon levels can now trigger an automated Backup Exec backup job to run to further protect data your critical data from a serious virus attack.
(Click)For example you can set the backup job to run when a ThreatCon level reaches 3 or higher – this type of backup job can be defined per applications or across an entire Backup Exec environment.
(Click) Then when the ThreatCon reaches this specified warning level - Backup Exec 12 will automatically run a backup job (day or night) to protect a “clean copy” of data. This new security and backup integration helps to ensure that an “uninfected” copy of data can be restored if a virus penetrates the network.
Backup Exec 12
Protected Servers
Backup Exec 12
Media Server 14 14

15. Integration: Symantec Online Storage for Backup Exec
Backup Exec 12 also introduces new integration with Symantec Online Storage a new Symantec Protection Network Service offering.
Today Gartner sites about 40% of failures tape backup jobs are related to operator error. Over 50% of failed backups are tape related
Tape management requires PEOPLE! When humans have to play with tapes, increases the chance of failure
A businesses #1 driver of moving to disk is the removal of human interaction with tape – Now Backup Exec businesses have a second option that is easy to manage and reliable, integrated Symantec Online Storage.
(Click)
Instead of sending a backup job off-site via tape, business can now select an off-site backup destination to Symantec Protection Network through the Backup Exec console
This allows a backup job to securely run from the Backup Exec 12 media server through an encrypted link to an account set-up through Symantec Protection Network service offering.
Now no more headaches with off-site tape management and with Symantec Online Storage customers can easily expand their account preference to support larger volumes of data.
Just a simple 4 step process and your off-site storage is set! For more information on this service and other new software as service offerings from Symantec, go to
Workstations
App/File Servers
Backup Exec Server 1
Backup Exec runs a backup job to Backup Exec Server 2 3
Backup is compressed and encrypted and sent over Internet
A copy job is configured to send backup to SPN 4
A copy of the backup is stored off-site at SPN server farm 15

16. Advanced System Recovery
Enhanced Disk-based System Recovery supports Windows Server 2008
Complementary Backup Exec for Windows Servers System Recovery Option
Dissimilar Hardware Recovery In Minutes (Restore Anyware)
P2V/V2P Virtual Conversion
Customizable Symantec Recovery Disk
Streamlined, Lower Priced Offering to the Backup Exec System Recovery Server Edition
Does Not Include The Following
Offsite Copy Functionality
Incremental Recovery Points
Google Desktop or BE Retrieve Integration
Event-driven Recovery Points
Centralized Management
LightsOut Restore
Possible Delete
Protecting business critical data and up to the minute changes is critical for meeting strict recovery point objectives but also just as critical is backing up the entire system that data resides on. You must be able to Restore an entire server (OS, Applications and data) in minutes not days especially to ensure they can meet corporate service level agreements. To ensure complete system recovery to an existing server, dissimilar hardware on a new server or even system recovery to a virtual environment you must included Backup Exec for Windows Servers System Recovery Option.
This option provides all the advanced system recovery benefits of Backup Exec System Recovery Server Edition but at a lower price point plus the Backup Exec System Recovery Option now supports Microsoft Windows Server 2008 environments.
The advanced system recovery option does not included the granular recovery features available in the full Server Edition but Backup Exec 12 provides all the advanced granular recovery features needed and together they provide complete data and system protection.
Ensure your customers have a complete system recovery strategy- Backup Exec System Recovery Option should be running on all your customers critical servers for total data and system recovery protection.
Data Protection
System Protection

17. Enhanced Granular Recovery Technology Benefits
Eliminate Exchange Mailbox Backups Forever!
Restore s, files and user attributes quickly and easily
NEW: Backup to removable storage devices
NEW: Automatic deletion of expired jobs to save storage space
NEW: Off-Host support for Exchange Backups for enhanced performance
Ensuring fast, efficient recovery of individual s or documents from a full or incremental backup is becoming more and critical for organizations. Why take the time to recovery an entire database when all you need is an individual document or ?
(click)
Backup Exec 12 continues to deliver unmatched granular recovery capabilities for Exchange, Active Directory and SharePoint environments
Click – eliminating the burden of running and managing Exchange mailbox backups, restoring Active Directory user preferences and attributes without multiple reboots and overall simplifying the recovery process for critical Microsoft applications.
(Click)
With the release of Backup Exec 12 we have continued to build and advance our patent pending Granular Recovery Technology.
Backup Exec 12 Granular Recovery backup jobs now support:
Backup-to-disk folders
Automatic deletion of expired Granular Recovery backup sets
Off-Host support for Exchange Granular Recovery backups in conjunction with the purchase of Advanced Disk-based Backup Option.
Overall these newest enhancements improve performance by reducing the backup impact and storage space requirements for granular recovery jobs.
For those of you running Exchange, Active Directory or SharePoint, Backup Exec 12 delivers unbeaten recovery advantages, helping businesses meet strict recovery point objectives
Backup Exec 12
With Patent Pending
Granular Recovery Technology
SharePoint Agent
Exchange Agent
Active Directory Agent 17 17

18. New Calendar – Day View Quickly view all backup jobs scheduled
Track backup and recovery completion
Efficiently manage multiple backup jobs
Backup Exec 12 also updated the background and feel of the console with a fresh new look
All job setting and management setting remain the same but the job monitor view has been updated to provide users with a quick and easy view of all jobs scheduled and the current status/success of all backup jobs.
This new look provides you with a more efficient view to track the completion of backup and recovery jobs across their Backup Exec 12 environment.

19. New Integrated Evaluation and License Information
Now you can evaluate individual agents and options via the Backup Exec 12 console FREE for 60 days! Previously, when a customer wanted to try a new agent or option they would have to download Backup Exec trailware in a separate test environment to try an individual agent. Now you no longer have to spend time setting up a test environment they simply select which agent or option they would like to activate.
Then before the evaluation period expires the customer simply contacts a partner or Symantec directly and orders the appropriate license key for that agent or option and then installs the newly purchased key and the new Backup Exec environment is up and running!
(Click)
As you can see here all Agents and Options are listed in the Backup Exec console for selection – except Central Admin Server Option and SAN Shared Storage Option. You simply select and activate.
Plus all License Keys and Evaluation keys are tracked for easy viewing.
It’s now that easy to evaluate and scale your Backup Exec environment.

20. Symantec Backup Exec – A Proven Leader
Delivering Complete Data Protection
to Over 1.5 Million
Windows Customers Globally
This story just proves why Backup Exec continues to be a proven leader in Windows data protection for over 15 years. In fact, Backup Exec continues to receive awards and accolades for our leading backup and recovery technology globally and more importantly Backup Exec has a growing customer base of over 1.5 million customers that continue to benefit from Symantec’s leading data protection innovations – just like you. Our customer success stories just summarizes how Backup Exec can truly helped your business with your backup challenges and implement a simple, efficient data protection solution . 20 20

21. The Benefit to You… Complete Windows Data Protection
Optimized Backup and Recovery for Windows Servers
Scalable, Cross Platform Protection for Large Environments
Efficiently Secure, Backup and Archive Critical Data
Possible delete most likely 15
Restore individual s, documents or user attributes quickly and easily (granular recovery technology)
Recover from complete disaster (system recovery option)
Efficiently backup, recover and archive data (Agent for EV)
Prevent a compromising data corruption (proactive ThreatCon driven backup)
Easily store critical data off-site for reliable recovery (Symantec Online Storage)
Centrally manage multiple media servers (CASO)
Scale and protect heterogeneous environments (high powered agents and options)
Integration with Market Leading Symantec Products
Reliable Data and System Recovery in Minutes
Restore Granular Data in Seconds
Enhanced Granular Recovery Capabilities
Unmatched Recovery of Leading Microsoft Applications

22. Introducing Backup Exec System Recovery 8
The Gold Standard in Complete Windows System Recovery 22

23. Are Your Servers Indestructible?
85% of Systems Are Not Backed Up
53% of Loss Due to H/W or S/W
38% of Loss Due to Human Error
Today, System recovery still remains an issue for organizations of all sizes. This is due to the fact that:
85% of Systems Are Not Backed Up
53% of Loss Due to H/W or S/W
38% of Loss Due to Human Error
17% to 40% of Tape Restores Fail
<Hit Enter or Click For Build>
The impact is that businesses do not need a major disaster to need rapid system recovery. In fact, every day occurrences can cause a major system loss.
You DO NOT need a major disaster to need rapid system recovery.
Everyday occurrences cause a system loss.

24. OH )(@#. %)(. #%. Now what. Good thing I have BESR installed
OH Now what?????? Good thing I have BESR installed. Let’s see what happen’s when I reboot.

25. System Recovery – The New, Automated Way
Award Modular BIOS v6.473, an Energy Star Ally
Copyright {C} , Award Software Inc.
Pentium 4 Centrino Mobile Processor
Memory Test: 1024MB OK
Award Plug and Play BIOS Extension v1.0A
Copyright {C} 1995, Award Software Inc.
Detecting primary master hard disk...
FAILED
Device I/O error: Unable to read sector 0 on primary hard disk
Press any key to reboot...
Press DEL to enter SETUP
2/16/2008 W3HU4-877FH4-08
System Recovery – The New, Automated Way

26. What Have You Got to Lose?
What would you lose if one of your servers crashed …
Sales transactions
Employee productivity
Production
& other business data
Reputation
PJC story
I’ve had clients who could have really benefited from Backup Exec system recovery.
In one case, a ran his entire business off one server, Domain exchange, file and print.
He had two hard drives go bad, and it corrupted his data.
It took two full days to recover his server.
This was a company of Engineers, so two days of lost productivity, external consultants working for over 30 hours (at time and a half)
Cost him a bundle
With Backup Exec system recovery he could have been up in a couple of hours
On average, enterprises lose between $84,000 and $108,000 (US) for every hour of IT system downtime*
* Source: Consolidated estimates by leading IT industry analysts – Gartner, IDC, Forrester, Yankee Group

27. Recover a failed server in minutes instead of hours or days?
What if you could…
Recover a failed server in minutes instead of hours or days?
Recover to completely dissimilar hardware
Recover to a virtual server
Reduce the cost and complexity required to test, maintain or recover a server?
Eliminate risks associated when making changes to critical systems?

28. Backup Exec System Recovery 8
The Gold Standard In Complete Windows System Recovery
Rapid, Reliable Recovery – even to Dissimilar Hardware and Virtual Environments
Flexible Offsite Protection and Enhanced Recovery Capabilities
Innovative Multi-product Integration with Market Leading Technologies
For small to mid-sized businesses who need quick recovery in the event of a failure or loss

29. Complete Windows System Recovery In Minutes
NAS / SAN Device
SCSI, SATA, SAS
USB / Firewire
Flash Memory
CD/DVD
Offsite Copy
FTP Server
System X X
Dissimilar Hardware
System
Virtual System
System
Protected System

30. Powerful P2V and V2P Conversion
Physical System 1
Take
Recovery
Point 2
Convert (P2V)
Recovery
Point to Virtual
Supports:
VMware ESX Server
VMware Server
VMware Workstation
Microsoft Virtual Server 3
Load System
In a Virtual
Environment
Conversion Process
VMware
MSFT Virtual Server 4
Use in Production
Or for Test
Purposes
Move Slide Up
Backup Exec System Recovery (BESR) enables customers to easily convert system recovery points into virtual environments, which is especially useful if an organization does not have any hardware on hand to restore to in the event of a failure.. Let’s walk through how it works.
<Hit Enter or Click For Build>
First you capture a system recovery point
Then you convert that physical recovery point to a virtual file (either .vmdk or .vhd) through a new conversion wizard for easy P2V conversions.
Next you simply load the system in the virtual environment using either VMware or Microsoft Virtual Server.
Once the system is running in a virtual environment, Administrators can use this as a live production environment, giving users access to the virtual machine until they get new hardware in place to restore to, or they can use the virtual environment to perform preflight testing of patches, application installations, configuration changes, or driver updates in the virtual environment before applying changes to production systems.
Once complete they can easily convert the virtual environment, back to physical again if desired for easy V2P conversions. 5
Convert Back
To Physical
If Desired (V2P)

31. Easy-To-Use Interface
Simple
Incorporates Automated Best Practice Decision Making and Reporting
Backed Up
Attention Needed
At Risk
Calendar Timeline for Past, Present, and Future System Protection Status
This is the new Home Page screen for Backup Exec System Recovery. You’ll notice that it is significantly different than what exists in Backup Exec System Recovery 6.5 today.
<Hit Enter or Click For Build>
The first thing that you will notice is that this new interface presents a very simple, easy to use view
This new view incorporates best practice decision making and reporting. From a quick glance, users can immediately identify if their systems are protected (represented by the green circle with a check), if their systems are partially protected (represented by a yellow triangle with an exclamation mark), and finally if their systems are not protected at all (represented by a red stop sign shape with an x mark).
This interface also includes mouse over drill down capabilities and
A new calendar timeline view showing past, present and future system protection status for all of the drives on a particular system

32. Centralized Management
Manage Page
Central View of All Managed Activity
Add Groups
Add Computers
Create Backup Jobs
Assign Backup Destination
Drag and Drop Workspace
Filter on Systems
View Status
From the Manage Page in Backup Exec System Recovery Manager, users can get a central view of all managed activity. From here they can add groups or computers, create backup jobs, assign a backup destination to groups or computers, access a drag and drop workspace, filter systems by name, OS, type of system and get an immediate view of the status for each system being managed.

33. New Core Functionality
Backup Exec System Recovery 8

34. Complete Microsoft Windows Server 2008 Support
Optimized to Support Microsoft Windows Server 2008
“No Files Left Behind” – Backup Exec System Recovery will snapshot all Windows Server 2008 Volumes using Volume Shadow Copy Service (VSS)
Microsoft certified support for complete Windows system protection
Recover Existing System
Recover to Dissimilar Hardware
Recover to a Virtual System 34 34

35. Flexible Offsite Protection
Enhancing Your Disaster Recovery Efforts
Select up to two offsite destinations
Offsite destinations can include USB, network locations, even FTP
USB
Recovery
Point
Copy
Recovery
Point
Copy
Recovery
Point
Copy
NAS / SAN
Protected System
Primary
Destination
FTP Server 35 35

36. Integration: Symantec ThreatCon
Set Event Triggers to run a backup when the Symantec ThreatCon level changes
Integrates with Symantec ThreatCon and DeepSight Threat Management System
Choose which level best meets required protection needs 36 36

37. NEW! Granular Restore Option*
Restore granular data in seconds – without requiring a full system recovery
Restore Exchange , folders or entire mailboxes
Recover Microsoft SharePoint Server documents from a single system recovery point
Restore files and folders with the ability to search multiple recovery points at the same time
Simple, multi-tab interface
Is this an Agent??
*Replaces the Backup Exec System Recovery Exchange Retrieve Option 37 37

38. Intelligent Removable Media Support
Backup Exec System Recovery 8 uniquely identifies removable media
Jobs succeed regardless of drive letter changes
MONDAY
TUESDAY
USB Drive E:\
File Server C:\
USB Drive D:\
Removable Media D:\
(such as external hard drive
or .mp3 player)
File Server C:\ 38 38

39. Relieving IT Administration Headaches…
Solution
Benefit
Need to perform bare metal server recovery to different hardware configuration
Restore Anyware™
Bare metal recovery to dissimilar hardware
Malicious attacks cause data corruption before a backup can be performed
Proactive ThreatCon Backup
Proactively run a backup before a malicious attack can cause data corruption
Need to get backups off-site
Backup to FTP location
Automatically send a copy of the backup off-site to enhance disaster recovery capabilities
Trying to manage multiple Backup Exec System Recovery systems one at a time
Integration with Altiris Notification Server
Centrally manage multiple Backup Exec System Recovery systems
Recovering Exchange or SharePoint data from an image backup takes a lot of time and disk space
Granular Restore Option
Restore individual s, mailboxes, documents or files in seconds from a standard image backup
Windows changes drive letters for removable media devices requiring manual reconfiguration
Removable Media Support
Able to use removable media without manual reconfiguration
Presentation Identifier Goes Here 39 39 39

40. Backup Exec System Recovery 8
Now that we’ve had a chance to talk about the new features and functionality in the Backup Exec System Recovery 7.0 family, let’s talk about the Backup Exec System Recovery Option, which is actually an addition to the Backup Exec for Windows Servers Family.
Real Life Scenarios
Backup Exec System Recovery 8

41. Real Life Story 2:00 PM Server was breached (on a Friday)
3:00 PM Breached discovered Spent 1 hour evaluating how company got hacked
4:00 PM Determined via port scan and uploaded script Created Recovery Point “as-is” to capture the hack Conduct post-mortem to find the hack and future proof
4:15 PM Find and restore last “clean” Recovery Point
4:45 PM Server functioning properly again
Symantec Partner working over the phone with IT
IT administrator had never used Backup Exec System Recovery

42. Key Questions to Ask Yourself
Do you currently have a Windows system recovery solution in place?
How confident are you that you could quickly recover critical Windows servers, desktops, or laptops with your existing solution?
What is your current process to restore in the event of a system failure? What about at remote offices?
How long does it typically take you to recover from a system failure?
How much does downtime cost your organization?
Would it benefit your organization to restore systems to dissimilar hardware or to virtual environments?
Remove????

43. Relieving The IT Administration Headache
Recover from complete disaster (bare metal recovery)
Recover from system corruption (virus/worm)
Recover from failed upgrade/application install (change mgmt)
Conduct performance/preflight testing (physical or virtual)
Simplify complete hardware migrations

44. Complete System Recovery
The Benefit to You…
Complete System Recovery
Rapid, Reliable System Recovery
Dissimilar and Virtual Environments
Flexible Protection and Recovery
<First Build Is Automatic>
The growing business change for organizations is that they need faster, better, system recovery. And it must work consistently recovering to dissimilar hardware, as well as the new virtual environments that are being adopted more and more.
<Hit Enter or Click For Build>
But beyond system recovery, customers need the ability to recover individual or granular data from system recovery points.
In addition to the system and data recovery capabilities, it is critical that any solution be simple and easy enough to use and manage for small businesses, as well as being able to scale into larger Windows environments.
Onsite and Offsite Backups
Enhanced Granular Recovery Capabilities
Easy To Use and Manage
Meet Needs of Small Customers
Scale Into Larger Windows Environments

45. Tools for Today’s Storage Challenges
Matt Bedernjak
Senior IT Specialist – System Storage
IBM Canada

46. Challenges – Variety, Volume, and Velocitys
Web
content
Media
Documents
Variety of Information
Information holds the promise of bringing a variety of new types of information to the people who need it
Volume of Data
Data is growing exponentially. IDC estimates continued 60% yearly growth of new disk PB shipped
Velocity of Change
Organizations are under tremendous pressure to deliver the right information services. 85% of problems are caused by staff changing something. 80% of problems not detected by staff until reported.
Reports
Source: IDC Disk Systems Forecast, Midyear Update PB
Key Point
Delivering the right information to the right people at the right time has three key areas of challenges: Variety, Volume, and Velocity.
Example Script
Delivering the right information, to the right people, at the right time, is not without its own set of challenges.
At IBM, we call these the “Three V’s”: Variety, Volume and Velocity.
The first challenge is variety. The variety of information has grown. Nearly everything now can be digitized into stored information. Such as audio or video, health patient records, cardiology, radiology, PACS information, other types of documents and web content. Variety is making it more challenging because often times information has some unique needs, such as streaming requirements, or is in a format that is more difficult to search or to provide a consistent set of policies.
The second challenge is volume. Data is growing at substantial rate, faster than most IT managers are comfortable with. Here IDC estimates that we're going to continue to grow 60 percent year on year in the amount of new disk shipments, and that's a significant number. As companies digitize the information they have on paper and film, that growth will appear not just on disk, but on tape also. And many people keep too many copies of the same information, including out-of-date copies that are just slightly different.
And the third challenge is the velocity of change. It used to be that people could limit their changes to their IT environment to a holiday season, perhaps Golden Week in May or the winter holidays around December. But those days are gone, people are making changes every month, every weekend, and possibly throughout the week. Eighty-five percent of these problems are caused by changing something and often times storage admins do not have a full idea of the impact or implications of making a mistake. And a lot of these problems, 80 percent, are not detected by the IT staff that caused them but instead by end users unable to do their jobs, impacted by an outage, not having access to the information they need.
Background/Reference
New types of information are being stored on digital systems. Various causes are making the volume of data growing exponentially, and it is getting more and more difficult to manage.
New data types are now being captured directly to digital format, rather than scanned to manually entered as needed. This includes X-rays that are being captured digitally, rather than stored on film. Audio and Video streams are now recorded and stored digitally. Photographs are now being captured and stored digitally. These often are much larger files in GB than traditional text documents.
The growth is exponential, with IDC analyst estimating that we continue our 60% growth. Storage hardware such as disk and tape are dropping in price about 30-40% per year per GB, but the labor cost to manage that storage is not.
The velocity of change is overwhelming most IT shops. 80% of problems are not detected by the IT staff, until an end-user reports it. And most of those errors, 85% are found to have been caused by human error, someone changing something in the IT environment.
80% of problems are reported by end users

47. Get the most value from your information
IBM System Storage - Strategy Intelligent Management. Protected Information. Smarter Insights.
Leverage Information
Capitalize on data sharing for collaboration
Align storage investment, information value
Mitigate Risk
Address regulatory, security requirements
Keep your business running continuously
Enable Business Flexibility
Flexible, On Demand IT infrastructure
Protect your IT investment
Key Point
IBM’s strategy to deliver value to the marketplace can be explained with four themes.
Example Script
This is our strategy to deliver value to the marketplace. We have four themes, and each theme has two focus areas for our offerings.
First, Optimize IT. We want to help you …
Optimize your application performance, storage resource utilization and storage costs with IBM’s virtualization, automation, infrastructure management offerings and strong synergy across IBM servers, storage and software.
IBM has offerings to help you to automate and simplify your IT to help with the efficiency, and to optimize your performance and functionality to optimize your effectiveness.
(the graphic is a pitcher filling a glass of water full. Likewise, we want you to fill your storage full. Most storage is half-full or less).
Second, Leverage Information. We want to help you…
Get the most value from your information, for increased innovation and improved insight, through data mining and data sharing, to speed development, foster collaboration, and simplify management of your information infrastructure.
IBM has offerings to help you capitalize on data sharing to foster collaboration among your teams, and to align your storage investment based on the value of the information.
(the graphic represents a wave with 1’s and 0’s, representing your information. You can take advantage of this, and “surf the wave” or get caught drowning in it, so the metaphor works to support both notions).
Third. Mitigate Risk. We want to help you …
Maximize business uptime and reduce risk by deploying an IT environment that makes critical information always available without disruption, with IBM’s advanced availability, security and compliance storage offerings.
IBM has offerings to help you comply with regulatory and security requirements, and to keep your business running with continuous access to your information.
(the graphic represents a light-house, which are designed to prevent ships crashing into the shore)
Fourth. Enable Business Flexibility. We want to help you …
Manage and adapt to growing and changing business needs with an IT environment that scales as you grow, without disruption, with multivendor interoperability and support of open industry standards.
IBM has offerings to help you stay flexibile, with an On demand IT infrastructure that scales as you grow, and to protect your IT investment by adopting open standards.
(the graphic represents some Lego™ bricks, representing the ability to add or re-arrange your existing investments in new and innovative ways to expand or adjust as business needs. The idea of using bricks was based on support of Service Oriented Architecture (SOA) that makes software services as building blocks)
Optimize IT
Automate and Simplify IT operations
Optimize Performance, Functionality
Get the most value from your information

48. IBM System Storage Family
IBM TotalStorage SAN Volume Controller
Open Server Virtualization
Pools heterogeneous disk
Common Copy Services
Centralized management
Unix/Windows
N Series
Enterprise Storage
Continuum
NFS, CIFS, iSCSI, FC
DS6000
series
DS8000
series
N7700 / N7900
Mid-range Storage
Departmental
DS4800
IBM has a wide storage portfolio
NetApp’s business continues to grow in the NAS (Network Attached Storage) space
IBM’s OEMing of their product line has had a dramatic impact to their business and IBM’s business
N5200/ N5300 / N5600
DS4700 FC
Entry Workgroup Storage
DS3400
DS3200/3300
DS4200
N3300/3600
SAS
S-ATA

49. IBM System Storage – Disk Systems
SAN Volume Controller
SAN Volume Controller provides network-based disk virtualization for IBM and non-IBM disk resources
DS family
The industry’s broadest range of disk storage systems
Advanced copy services: FlashCopy, Metro Mirror, Global Mirror
Key Point
IBM has three different, unique families in the disk systems category.
Example Script
The first, the SAN Volume Controller, is the industry’s fastest disk system provides network-based disk virtualization,that presents itself as a disk system to a variety of Windows, Linux and UNIX hosts, but actually is virtualizing the backend storage of IBM and non-IBM resources.
The second is IBM’s DS family. This is the industry’s broadest range of disk storage systems with a variety of storage tiers available from the lowest DS3000 all the way to the largest DS8000 Turbo model. This allows you to pick and choose the right size for you. These systems offer advanced copy services such as FlashCopy, Metro Mirror and Global Mirror.
The third is IBM’s N series, which results from the OEM agreement with Network Appliance (NetApp). These disk systems provide universal, unified storage intermixing fiber channel protocol, iSCSI and NAS file level protocols in either the appliance or gateway models. Along with copy services such as our SnapLock™ and SnapRestore™.
Background/Reference
Contact for SVC is Chris Saul and Malkit Hayun
Contact for DS8000/DS6000 is Alice Bird. Contact for DS4000/DS3000 is Harold Pike and Bob Dalton.
Contact for N series is John Foley and Tom Beglin.
N series
Disk Systems that offer an intermix of FCP, iSCSI and NAS protocols in filer and gateway models, SnapSuite™ copy services

50. IBM System Storage DS3000 series
Fully-featured storage systems targeted for entry-level and secondary storage requirements
designed to deliver high-end functionality at an attractive cost-per-GB
Managed by powerful / intuitive DS3000 Storage Manager software
premium feature software available such as Flash Copy & Volume Copy
Supports Serial Attached SCSI (SAS) in a 2U enclosure
NEW 1TB SATA drive support
Single or dual-active controllers and up to
48 SAS drives
Our entry system, the DS hardly an entry box. Scales to 48 drives, SAS or FB technology, and advantage functions such as partitioning, FC, volume copy, 4Gbps, 3Gbps SAS.

51. IBM System Storage DS3000 series
4-Gbps Fibre connect to host
Direct-attach or SAN
For System x & BladeCenters
3-Gbps SAS connect
to host
Direct-attach
For System x
1-Gbps iSCSI connect
to host
For System x &
BladeCenters
Designed for system x attachment, windows and linux, shocking low prices!!!! Performance is very impressive. DS3200 SAS only, DS3400 is fibre channel attachment to host environment, with back end SAS drives
Base 2U, 12 disks
Support for up to 48 SAS and SATA disks
Expansion via EXP3000
Dual Power Supplies, Dual Controller
Starting under $5,500 CDN

52. IBM System Storage DS4000 series
Full-featured midrange storage designed for wide-ranging open systems environments
compute-intensive applications, consolidation, tiered storage
60,000+ Cumulative DS4000 Systems Shipped to Customers
4 Gbps FC connectivity with support up to 224 FC/SATA drives
DS4000, a step up on reliability, scalability and performance. Scalability over 100TB, 4Gbps FC through and through, outstanding popularity, 3 new/current models.

53. IBM System Storage DS4000 series
4Gb/s
DS4800 has 4 models that support both FC and SATA HDD’s and expand to 224 HDD’s for a total capacity of 224TB’s of SATA or 67.2 TB’s of FC capacity
Model performance model price enhanced
Model 82 – performance enhanced
Model 84 – performance and cache enhanced (8 GB cache)
Model 88 – performance and cache enhanced (16 GB cache)
DS4700 has 2 models that support both FC and SATA HDD’s and expands to 112 HDD’s for a total capacity of 112TB’s of SATA or 33.6 TB’s of FC capacity
Model 70 – price performance leader (4 host ports/2GB cache)
Model 72 – connectivity and cache enhanced (8 host ports/4 GB cache)
DS4200 has 1 model that supports SATA HDD’s and expands to 112 SATA HDD’s for a total capacity of 112TB’s
Lowest priced DS4000 series
New – 1TB SATA drives
DS4800
DS4700 Express
DS4200 Express
EXP420 Express
3 models, 4800 & 4700 offer SATA and Fibre drive intermix. Our DS4200 is SATA only, 4Gbps front to back on all. New drives coming
EXP810

54. DS3000 and DS4000 Usage DS4800 DS4700 up to 112 FC/SATA disks
DS up to 112 SATA disks
Increasing performance and functionality
DS Up to 48 SAS disks
DS Up to 48 SAS disks
DS Up to 48 SAS disks
The DS3000 and DS4000 offer a very competitive positioning portfolio for the entry to midrange market. We have the DS3200 and DS3400 as the entry, with the DS4200 also playing in the entry SATA market. We have the DS4700 and DS4800 better positioned for our mid to high end midrange market.
The DS4200, DS4700 and DS4800 are all 4Gbps Fibre Channel end-to-end solutions.
SMB
Remote Office
Department
Data Center
SAS connectivity
Shared DAS
Simple management
Snapshot replication
First external RAID
FC connectivity
Entry-level SANs
Homogeneous SANs
Configuration flexibility
Data replication
Heterogeneous SANs
Highest performance
Extensive configuration flexibility and replication services

55. IBM NSeries - Low Price Unified Storage Model Mix File and Block Protocols in the same system
Fibre Channel
SAN
iSCSI
SAN
NFS File
Services
CIFS File
Services
N3300
N3600
The N3300 and N3600 can handle both file and block data in the same system. For block data we have FCP and iSCSI protocols. And for file services we support NFS and CIFS protocols. Gigabit Ethernet an 4Gbps FC interfaces are built into the N3300 and N3600 systems.
One architecture for SAN and NAS storage
Unique ability to consolidate file and block storage on single system
Can be used for either primary or secondary storage 55
IBM System Storage N3000 series Sales Training
February 12, 2008 55

56. The Value of N Series Systems
FAS3020
Reduce the cost and complexity of managing
Common OS, advanced software features, and system / storage management tools on every system
Each system supports the same network protocols: NAS, iSCSI, FC SAN ...simultaneously
Production and archive data can reside on a single system …intermix FC and SATA drives
Non-erasable, Non- rewritable data protection integrated for archival
Snapshot tools for Exchange, Sharepoint, SQL, Oracle, VMWare
N5200
N3600
N3300
This slide is to illustrate a few other key distinguishing attributes of the N3000 series and positioning in the N series family.
Key Points:
The N3000 series supports SAS, FC and SATA disk technologies.
68TB
68drives
SAS, FC & SATA
104TB
104 drives
SAS, FC & SATA
84TB
168 drives
FC & SATA 56
February 12, 2008 56

57. IBM System Storage – Tape Systems
Tape Systems Virtualization
Virtualization allows disk arrays to front end tape workloads, to leverage the speed of the disk with the cost benefits of tape, eliminating the need to manage the movement of the data from the disk to tape.
Tape Automation
Tape libraries automate the manual task of mounting cartridges to drives, making data accessible 24x7
Key Point
We have tape systems in three levels: Virtualization, Automation, and Drives.
Example Script
Background/Reference
Tape Drives
First to offer data encryption at the Tape Drive level
IBM drives the technology used by the tape industry in Linear Tape Open (LTO) and Enterprise tape systems

58. IBM System Storage TS family
Entry Level
Midrange
Enterprise Class
Tape virtualization
TS7520
(distributed)
TS7740
(mainframe)
TS3200
Tape automation
TS3500
3494
Key Point
Our tape systems are loosely associated with entry level, midrange and enterprise class descriptions.
Example Script
Background/Reference
On February 13th we will announce the TS3400 tape library. This is a one to two drive compact library for the TS1120 tape drive. IBM is the first vendor in the market to combine enterprise tape drives and automation reliability with competitive entry pricing for open systems environments. Our objective is to open the midrange market for the TS1120 drive. We’ll also give customers a growth path to our larger library via drive reusability.
IBM offers a comprehensive line of tape storage options for System z9 and zSeries. The industry leading System Storage TS1120 Tape Drive is the cornerstone of IBM’s tape products for enterprise customers. As the second generation of the new enterprise tape drive family, it builds on the proven performance and reliability of the first generation 3592 J1A. The TS1120 can be used for a wide range of workloads and also provides standard support for WORM media, allowing a single tape drive to support both traditional and WORM tape processing; open systems and System z9 applications.
For the zLinux environment, the IBM LTO Ultrium Generation 3 tape drive provides an excellent solution for open systems backup and archive applications. The IBM Gen 3 tape drive is packaged and available in a wide range of automation platforms, including the 3584 Tape Library.
The 3584 tape library supports both the LTO and 3592 tape drives and can scale to from 58 to over 6,000 tape cartridges. Both the 3584 and 3494 libraries support highly available configurations with dual robotics and simultaneous attachment of System z9 and zSeries and open systems servers, allowing for the sharing of the tape library across a wide variety of workloads. We continue to provide support in the 3494 for the latest tape enterprise tape drive technologies, including the new TS1120.
For zLinux environments, the new, highly scaleable TS3310 Tape library with LTO Generation 3 tape drives is an attractive entry offering. Also for zLinux, IBM has just introduced the TS 7510 Virtualization Engine for tape. This offering can improve backup and restore application performance.
IBM is the tape virtualization industry leader, having introduced the first Virtual Tape offering for zSeries in Since then, customers have found that tape virtualization, like disk virtualization, can simplify operations while reducing operational costs. In fact, some customers have found their floor space requirements reduced over 80% and the number of cartridges reduced over 90% due to the implementation of the VTS.
Together, the tape drives and libraries are examples of the IBM focus on providing value to our z9 and zSeries customers.
TS3100
TS3310
TS3400
TS2230
Tape drives
TS1030
TS1120

59. Introduction of Half-high IBM Ultrium 4 Technology
Fourth Generation of LTO Tape Drive
120 MB/sec performance native data transfer rate
800 GB capacity (up to 1.6 TB at 2:1 compression)
Continued media support of prior generations
Enhanced Security - Encryption of data
Hardware encryption and decryption core and control core resides in the IBM Ultrium 4 tape drive
Supports application managed encryption
Platform Support
IBM System x, System p, and others supporting 3Gbps SAS attachment
Selected platforms from HP and Sun Microsystems
Selected versions of Microsoft Windows™ and Linux

60. IBM System Storage TS2240 Tape Drive Express Model
TS2240 addresses the rapidly changing business environments
Security
Supports application managed encryption of data
Continued support of Write Once, Read Many (WORM) media
Investment protection
The 3 Gbps SAS interface allows for attachment in many IT environments
3-year warranty is standard in most countries
PN/SEO 3580S4E

61. IBM TS3100 & TS3200 Tape Library Express Models Support the new HH LTO 4 Tape Drives
End-user flexibility and easy to use functionality
Barcode reader and remote management are standard features
Removable tape cartridge magazines
Three year standard warranty is standard, and basic parts are customer replaceable units (CRU)
Multiple drive options
Up to two half-high drives with TS3100
Up to four half-high drives with TS3200
Mix HH LTO Gen 3 or HH LTO Gen 4 within the same library
Large Tape Storage capacity for rack mount environment
24 or 48 data cartridge slots
19.2 TB of native storage capacity (38.4 with 2:1 compression) with TS3100
38.4 TB of native storage capacity (76.8 with 2:1 compression) with TS3200
IBM TS3200
IBM TS3100

62. IBM LTO Exclusives are from Enterprise Tape Experience
Not all LTO Tape Offerings are the Same..
Industry Standard LTO 3/4 Features
400/800 GB Native Capacity
80/160 MB/s Native
128MB/256MB buffer
WORM Enablement
Native Switched Fabric 2/4 Gb Fibre Channel
IBM LTO Exclusive Features
IBM Enhanced Speed Matching (30-120MB/s)
Lower Power requirements (Nominal / Sleep Modes)
Statistical Analysis and Reporting System (SARS)
Magneto-resistive Flat-lap head
Surface Control Guiding
Individual track calibration
Low-mass, dual-stage actuator
Dynamic Compression Look-ahead
Independent loader, threader motors: positive pin retention
Graceful dynamic braking on power interruption
Highly integrated copper electronics
Teflon-coated trays
Stainless steel locating pins
IBM LTO Exclusives are from Enterprise Tape Experience

63. Summary
IBM is Very Committed to the Storage and Information Infrastructure Needs of Our Clients
We are Investing Broadly In
Basic Recording Technology
Systems Integration
Virtualization
Resiliency, High Availability and Disaster Recovery
Management and Automation
Emerging Needs in Archiving, Scalable Modular Systems, Compute/Storage Integration, Embedded Systems, Green Efficiencies

64. Questions?

65. Thank You!