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Personnel
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Learning Objectives At the end of this activity, participants will be able to: Describe management’s roles and responsibilities regarding personnel management. Establish a program to verify employee competency. Improve employee’s competency. Identify potential sources of employee performance problems. Implement and maintain personnel records. Personnel-Module 12 2
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Scenario “You are a laboratory manager. One of your two senior technologists has been temporarily re-assigned to another laboratory. Your other senior technologist is sick and the remaining two have not read malaria smears since their initial training several years ago. This morning you received 20 malaria smear requests. As you are unable to ensure accurate testing, you must notify test requestors that the testing will be delayed.” Personnel-Module 12 3
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As a manager, what should you have done to prevent this situation?
Scenario As a manager, what should you have done to prevent this situation? Personnel-Module 12
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Purchasing & Inventory Information Management Occurrence Management
The Quality Management System Organization Personnel Equipment Purchasing & Inventory Process Control Information Management Documents & Records Occurrence Management Assessment Process Improvement Customer Service Facilities & Safety Personnel-Module 12
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laboratory’s greatest asset critical to quality
Laboratory Staff laboratory’s greatest asset critical to quality partners in public health qualified professionals Personnel-Module 12 6
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Staff Equals Workload Job Qualifications
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Motivated employees are more committed to their work
praise recognition bonuses benefits flexible time … Personnel-Module 12
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Job Descriptions “Laboratory Management shall have job descriptions that define qualifications and duties for all personnel.” ISO 15189:2007 Personnel-Module 12
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Qualified New Employee Orientation
Job Description Orientation Task-specific Training Retraining Competency Assessment Competency Recognition Personnel-Module 12
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Orientation Personnel-Module 12
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Task-specific Training Competency Assessment Competency Recognition
Job Description Task-specific Training Retraining Competency Assessment Competency Recognition Personnel-Module 12 12 12
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Competency Assessment Methods
Direct Observation checklists Indirect Observations monitoring records re-testing case studies Technologist Name Technologist Title Procedure for Evaluation Evaluation Date Evaluator Procedure item Accept Partial No Comment Read procedure manual Equipment set up appropriately Work area neat Reagent preparation Perform task accurately Perform task timely Other: Specify Personnel-Module 12
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Policies and Processes
Policy writing- management responsibility Review annually and modify when necessary Processes Who will conduct assessment? When will assessments occur? What will be assessed? Personnel-Module 12
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Competency assessment documentation
use standard forms date and keep confidential Personnel-Module 12
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Training Continuing Education Personnel-Module 12 16 16
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Training Methods and Resources
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Performance Appraisal
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Performance Appraisal Meetings
formal regular constructive objective complete fair documented J. Smith Confidential Personnel-Module 12 19 19
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Competency Assessment
Personnel Records Performance Appraisal Training Records Competency Assessmen Competency Assessment John Smith CONFIDENTIAL Personnel-Module 12
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Summary Personnel management is critical to success of a quality management system. Job descriptions should accurately describe tasks and authorities. Competency must be assessed. Training will help to assure competent staff. Methods for attracting and retaining personnel must be addressed. 21 Personnel-Module 12 Personnel-Module 12
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Key Messages Personnel are the most important resource in the laboratory. Managers must create an environment that will fully support all laboratory personnel in order to maintain a high quality of laboratory performance. Continuing education is vital to personnel competency. Personnel-Module 12
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Purchasing & Inventory Information Management Occurrence Management
Questions? Comments? Organization Personnel Equipment Purchasing & Inventory Process Control Information Management Documents & Records Occurrence Management Assessment Process Improvement Customer Service Facilities & Safety Personnel-Module 12 23 23
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