1. Business Resilience Program Overview
Resilience is the empowerment of being aware of your situation, your risks, vulnerabilities and current capabilities to deal with them, and being able to make informed tactical and strategic decisions
Resilience is defined as the ability to recover from setbacks, adapt well to change, and keep going in the face of adversity

2. Value to Business Areas
Destination Threat Assessments Pre-travel Security Briefs Emergency Evacuation Security investigations Safeguard Critical Infrastructure Business Continuity / Disaster Planning

3. Foreign Travel Planning
Maintain situational awareness
Inform travelers of risks & how to mitigate
Provide medical and security services through strategic partners
Notification of foreign travel
Cleared
Special Program
FT Special
Uncleared
Pre-travel
Assessment & Pre-travel checklist
Travel
Monitor
Post-travel
Debrief & record
Intel analysis
Situational awareness 3

4. Destination Threat Assessment
Language and/or Cultural Barriers
Negative Disposition towards U.S.
Recent Criminal Acts Against Westerners
Recent Local Area Violence
Official Travel Warning Issued by Government
Corruptibility of Local Authorities
Volatility of Current Regime or Political Climate
Negative Disposition of Previous Visit(s)
Abduction or Kidnap Threat
Terrorism Threat
Threat of Social Unrest, Protest or Riots
Threat of Military Conflict
Local Area Crime Data
Capability of Emergency Services
Capability of Medical Services
Condition of Food/Water
Maritime Security/Piracy Threat
Local Area Virus or Disease Exposure
Earthquake Potential/History
Flood/Drought History/Potential
Tsunami History/Potential
Hurricane History/Potential
Volcanic Activity History/Potential
Extreme Weather History/Potential
Local Infrastructure, Resources & Communications
Man-made and natural risks
Review the destination threats in their entirety for overall understanding.
Review each assessment point description and consider all angles and contingencies.
Conduct thorough research on available information for each assessment point.
Determine a rating for each of the 25 risk factor assessment points.

5. Open Sources Media/News Outlets BBC www.bbc.com Associated Press
Google
U.S. Government Organizations
CIA
State Dept
DSS
CDC
OSAC
FEMA
Foreign Government Organizations
Foreign & Commonwealth Office
Australian Dept of Foreign Affairs & Trade
Canadian State Dept
Non-Governmental Organizations
Conflict Map
Think Hazard

6. Destination Risk Levels
Extreme High
High
Medium
Low
Level 1 – Greenland
Level 2 – U.S.
Level 3 – Mexico
Level 4 – Nigeria
Level 5 - Syria
Insignificant

7. Risk Assessment (Minimum)
Assignment Tool Metrics:
SCORE RISK CATEGORY
8 – 18 Level 1 (Insignificant)
The security environment for business is benign
19 – 28 Level 2 (Low)
Security conditions are broadly positive and occasional and/or low-level challenges do not significantly impede business
29 – 38 Level 3 (Medium)
Aspects of the security environment pose challenges to business, some of which may be serious.
39 – 48 Level 4 (High)
The security environment presents persistent and serious challenges for business; special measures are required. 
49 – 58 Level 5 (Extreme)
Security conditions are hostile and approaching a level where business is untenable.
Most Dangerous Threats
Man made
Natural
Vulnerability Assessment
Airport
Transit to hotel
Hotel
Transit to sites
Sites
Restaurants
Impact Score ##
Recommendations

8. Risk Assessment Decision Matrix
Proactive efforts to assess and determine best security solutions for foreign travel
Insignificant
Low
Medium
High
Extreme
ISOS APP (International SOS) Download the mobile app to receive travel alert notifications and have a single button feature to call a 24/7 Assistance Center during travel
Loaner HW - Coordinate with IT Dept for support
Loaner Sat Phone - Coordinate with Sec Dept for support
Pre-travel advisories - Coordinate with Security department to
receive a trip related, destination-specific travel brief prior to
departing
Travel Tracker Upload your travel itinerary onto ISOS either by using the Concur travel system or the ISOS MyTrips feature for official and personal travel
ISOS Mobile check in - Travelers check-in to identify their location using Assistance App during Foreign Travel
Recommendations
Emergency Evacuation Planning- Develop operational procedures in advance in case of crisis
Register with STEP Enroll trip with destination embassy
Resilience is the empowerment of being aware of your situation, your risks, vulnerabilities and current capabilities to deal with them, and being able to make informed tactical and strategic decisions;
GPS Tracking- Enable ability to be tracked via mobile app 24/7
STEP APP Download the mobile app to receive travel alerts notifications from the U.S. Embassy and/or Consultants
Protective Services - Coordinate protective services with security vendor(s)

9. STEP App - step.state.gov

10. International SOS – Assistance App

11. International SOS – Mobile Check-in

12. International SOS – Travel Tracker
All flight and hotel itinerary information is stored on ‘TravelTracker’ when an employee either registers their trip via the Concur travel system or by using the MyTrips feature to upload their trip details.
This allows the ISOS and ViaSat Security teams to monitor employee travel information. Alerts are sent to designated personnel if there is an emergency or potential threat to an employee based on travel destinations.

13. International SOS – Travel Tracker
The ViaSat Security Team can reach out to the employees during times of emergency to determine if they need assistance during any elevated threat conditions at their travel destination ( and SMS texts).

14. Significant Activity | Apr – Oct 2016
Item
Date
City
Country
Event 1
13-Apr
Dhaka
Bangledesh
Earthquake 2
2-Jun
Ain Turk
Algeria
Military conflict 3
7-Jun
Istanbul
Turkey
Car bombing 4
28-Jun
Airport bombing 5
14-Jul
Nice
France
Mass casualty terror attack 6
15-Jul
Ankara
Police HQ bombing 7
Istanbul/Ankara
Coup attempt; political unrest 8
22-Jul
Munich
Germany
Mass shooting 9
23 Aug
Lazio
Italy 10
25 Aug
Chimay
Belgium
Explosion 11
4 Oct
Okinawa
Japan
Typhoon 12
19 Oct
Hotel Fire

15. Supporting Vendors
Multiple suppliers contracted to support ViaSat employees worldwide

16. Value to ViaSat Products / Services Destination Threat Assessments
Pre-travel Security Briefs
Coordinate secure ground transportation
Recommend vetted hotels
Identify travel risks
Offer detailed recommendations to mitigate risk
Security Investigations
Emergency Evacuation
Business Continuity / Disaster Planning
Critical Support
Ensure all foreign travel is registered on Travel Tracker by ISOS (official / personal) with their contact info in profile
Ensure each employee has the ISOS mobile app
Ensure each employee understands how to use the ‘Mobile Check-in” feature
Any travel to a medium risk or higher location should receive a pre-travel security brief
Request secure ground transportation in elevated risk areas

17. Questions?