1. Utilizing CISI in an Emergency
Comprehensive Worldwide Health Insurance & 24/7 Medical/Travel/Technical Assistance
Utilizing CISI in an Emergency
Presented to: University System of Georgia Board of Regents
Presented by: Steve Hopkins, Senior Account Executive Cultural Insurance Services International (CISI)

2. Cultural Insurance Services International (CISI) and our Partners:
Located in Stamford, CT
Primary Focus – Insuring Cultural Exchange Participants
Claims processed by CISI’s Benefit Analysts in Stamford, CT
CISI Hours: Mon-Fri 9:00 to 5:00 pm
Medical Assistance Partner – AXA Assistance, Chicago, IL – available 24/7
Security Assistance Partner – i-JET, Annapolis, MD – available 24/7

3. Georgia System Plan Benefits/Limits:

4. Working Together to Ensure Success
CISI is the designated TPA for the proposed plan. The underwriter for CISI policies are generally
Chubb/ACE Insurance
If the emergency is medical or technical in nature, Team Assist will work to resolve the issue
If the emergency is security related, Team Assist will make a “warm transfer” to our security partner (iJET)
The CISI Claims Team will work with Team Assist to make sure all eligible claims are paid. The CISI Crisis Team will monitor open case files and act as liaison for University and the assistance company.
FROM POINT OF ISSUE, Insureds have one number to call. Our Team Assistance partner, (AXA), takes the call and proceeds as needed (from security evacuations to medical issues to simple questions)
There are always two routes of contact for the University. The Account Manager is ALSO available to the University to address concerns, to provide guidance and advice, to aid communication, and to make sure that all of the other pieces are functioning as designed.

5. Checklist: Basic Claim
If emergency – seek local emergency services first
When possible – Notify AXA (pre-approval is not required. Notice is important but not necessary.)
Payment: Direct Pay or Reimbursement
Monitoring / Adequate Facility / Adequate Course of Treatment
Other Issues: *Semantics of “Insurance”

6. Pay and Submit for Reimbursement
Often times, international medical providers prefer to collect money from the participant up front for acute medical care. Should the participant pay out-of-pocket, they may submit a claim for reimbursement:
Collect Itemized Invoice, Bills and or Receipts from Treating Facility
Complete CISI Claim Form
Submit Claim form and Receipts to the Claims Department by Mail, Fax or
Direct Bill or GOP
CISI has the ability to pay International Providers directly in any currency.
In the event that they are unable to direct bill, and the Participant can not pay for the treatment being received or if they are hospitalized, CISI or our Assistance Partner will provide a Guarantee of Payment so your student or staff do not have to pay out of pocket.

7. Checklist: Medical Evacuation
Contact AXA Assistance to open a medical file
Transport to nearest adequate medical facility or
Transport back to the Home Country if unable to continue the program
Must be deemed Medically Necessary by the treating physician in conjunction with one of AXA Assistance’s physicians
Evacuation plan specs are provided by the treating physician
Must be arranged and approved by AXA Assistance in order for expenses to be covered
Other Issues: *Mental/Nervous Nuances, Supervision Before Evac

8. Return of Mortal Remains/Cremation:
Contact AXA Assistance to report the death
Transports an insured’s remains back to their Home Country
Expenses for embalming, cremation, and a minimally necessary container appropriate for transportation are covered
Shipping expenses and necessary government authorizations are covered
Must be arranged and approved by AXA Assistance (24/7 assistance provider) in order for expenses to be covered

17. CISI Mobile Apps (“CISI GROUP”, “MYCISI”) for IOS and Android

18. EMERGENCY and POINT OF CONTACT FOR INSUREDS:
AXA Assistance (Team Assist) (855) (calling toll-free from within the US) (312) (calling from outside of the US, collect calls accepted)
CLAIMS:
CISI Claims
1 High Ridge Park
Stamford, CT 06905
(800)
(203)
ADMIN CONTACTS:
Non-emergency: ,
Emergency or After-hours: ,
Escalation of Claim or Enrollment Issues:
Christine Wasil, Director of Operations ,
Enrollments and Material Fulfillment:
(Enrollment Team)
Jeanette Torres, Client Services Manager ,
Kathleen Connors, Associate Account Rep ,
YOUR ACCOUNT REP AT CISI (For any questions or issues across all of these categories above):
Steve Hopkins
(toll free) / (cell)