1. Future Workplace Research Debrief 2016
February 7, 2017
Dan Schawbel
Partner & Research Director

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Executive Summary
Future Workplace surveyed a total of 12,615 individuals, including 4,935 HR executives and 7,680 professionals in
Research topics are selected based on conversations with our board, as well as various secondary reports from sources ranging from the BLS to SHRM to Accenture.
In our first annual research debrief, we focus on major HR topics, including the gig economy, the candidate experience, work innovations, generations at work and career mobility.
Insert short video here
Dan Schawbel, Future Workplace’s Research Director, introduces the Workplace Research Debrief.

3. Table of Contents Research sponsors
April 19th - The Active Job Seeker Dilemma
May 3rd - The Gig Economy
May 16th – Win in the Skills Economy
June 14th – Candidate Experience
September 6th - Gen Z & Millennials Work
November 4th – Future Workplace Forecast
November 29th – The Workplace of the Future
January 9th – Work Innovation

4. Proprietary Research 2012 to 2016 Studies by Category Innovation
Diversity & Inclusion
Recruiting & Benefits
Learning & Engagement
Economic Trends
Work Innovation
Future Workplace Forecast
Smart Office
Work Trends in North America
Cost of Millennial Retention
Millennials & The Future of Work
Multi-Generational Entrepreneurship
Gen Y Workplace Expectations
Gen Z & Gen Y Work
Multi-Generational Job Search
Gen Y & Facebook
Generations at Work 2012
Generations at Work 2013
Generations at Work 2014
Multi-Generational Job Search
2015 Millennial Majority Workforce
Gen Y vs. Gen Z Work Expectations
Active Job Seeker Dilemma
Candidate Experience
Student Career Development
College Career Centers
High School Careers
Work Flexibility
The Future of Education
Multi-Generational Leadership
Employee Development
Employee Engagement
Global Workforce Leadership
The Gig Economy
Student Employment
Win In The Skills Economy
Student Employment Gap
2012 to 2016

5. We have surveyed 56,721 people from 19 different countries!
Research Geography
We have surveyed 56,721 people from 19 different countries!

6. The Active Job Seeker Dilemma
Passive vs active job candidates
71% of HR professionals say that employee referrals are the best resource for finding candidates.
79% of HR professionals believe passive job seekers become the most effective employees.
HR professionals also say the benefits of hiring a passive over an active job seeker one include:
They have more experience (44%),
They possess valuable skills (44%)
They take their careers seriously (42%)
Future Workplace & Beyond.com surveyed 4,347 U.S. job seekers and 129 HR professionals in April 2016

7. The Active Job Seeker Dilemma
What employers are looking for in new graduates
Internship experience: 23% of job seekers and 24% of HR
Cultural fit: 15% of job seekers and 24% of HR
GPA: 12% of job seekers and 6% of HR
Internal mobility is key for retention
40% of job seekers reported that it was difficult or very difficult to make a lateral move at their most recent organization.
Only half of job seekers say that their most recent employer helped them advance in their career.
Job seekers say that the best way employers can help them advance are:
Project assignments (48%)
Promotions (39%)
Leadership development programs (35%)
Future Workplace & Beyond.com surveyed 4,347 U.S. job seekers and 129 HR professionals in April 2016

8. The Active Job Seeker Dilemma
Recommendations:
Spend more time hiring passive job seekers , over active ones, because they make for the most successful employees. Empower your recruiters to network and engage talent who are already employed.
Communicate to college career advisors what your needs are for graduates so that they are better prepared for interviews.
Embrace career mobility, and intrapreneurship, in order to retain your best employees. Make it easy for them to find a job within your company so they don’t have to look elsewhere.
Insert short video here
Dan Schawbel, Future Workplace’s Research Director, tells you why passive job seekers are more valuable than active ones and how to reach out to them.
Future Workplace & Beyond.com surveyed 4,347 U.S. job seekers and 129 HR professionals in April 2016

9. The Gig Economy The life of a gig worker Why they choose freelancing
63% earn less than $30K/annually
Typical contract is between 1 and 5 months
80% work less than 40 hrs/week
50% have 5 or fewer clients
Why they choose freelancing
74% said their ideal employment situation is freelancing
The #1 reason for freelacing is freedom and flexibility
Future Workplace & Field Nation surveyed 959 freelancers and 600 HR professionals in April 2016

10. The Gig Economy The benefits of working with a freelancer
A more flexible team in general (46%)
Can often start working immediately (46%)
Access to specific niche skills (45%)
The challenges of working with a freelancer
Process for performance management (21%)
Maintaining efficiency as you scale them (18%)
Lack of accountability (17%)
By the numbers
55 million freelancers
35% of the U.S. workforce
$1 trillion earned in 2016
Research by Freelancers Union
Future Workplace & Field Nation surveyed 959 freelancers and 600 HR professionals in April 2016

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The Gig Economy
Recommendations:
Focus on the flexible, specialized skill set that freelancers offer, as well as their ability to team with in-house employees.
Promote flexibility to all employees and freelancers in order to meet their needs and retain them.
Onboard freelancers, similarly to how you do new employees, so that they feel like they are part of the corporate culture.
Insert short video here
Dan Schawbel, Future Workplace’s Research Director, tells you what you need to know about the gig economy.
Future Workplace & Field Nation surveyed 959 freelancers and 600 HR professionals in April 2016

12. Win In The Skills Economy
Recent Grad Preparedness:
87% of workers feel well prepared for their job upon graduation from college.
50% of managers feel that employees who recently graduated from college are well prepared for the workforce.
Preparedness by Generation:
55% of Millennial managers feel that recent college graduates are well prepared compared to older managers (47% of Gen X and 48% of Baby Boomers)
Future Workplace & PayScale surveyed 63,924 U.S. managers and 14,167 recent college graduates between March 2014 and 2016

13. Win In The Skills Economy
The top skills that recent graduates lack
Problem solving (60%)
Attention to detail (56%)
Communication (46%)
Ownership (44%)
Leadership (44%)
The best emerging skills:
Scala (22%) – scalable programming language
Go (20%) – open source language by Google
Apache Hadoop (12%) – open source software framework for distributed storage
iOS SDK (11%) - software development kit by Apple
Big data analytics (11%)
These skills are the most commonly possessed by workers at each professional level.
Future Workplace & PayScale surveyed 63,924 U.S. managers and 14,167 recent college graduates between March 2014 and 2016

14. Win In The Skills Economy
Recommendations:
Review unfilled job descriptions with managers to ensure they are accurate and list the latest skills required for the position.
Work with the colleges you typically recruit from to make sure that the skills you need are being taught so that you can close the skills gap at your company.
Build these new skills into your onboarding and talent development programs so that you are preparing employees for current and future workplace needs.
Insert short video here
Dan Schawbel, Future Workplace’s Research Director, tells you what you need to know about the gig economy.
Future Workplace & PayScale surveyed 63,924 U.S. managers and 14,167 recent college graduates between March 2014 and 2016

15. The Candidate Experience
Your candidate experience impacts your brand
60% of job seekers have had a poor experience
72% have shared this experience on Glassdoor or a social networking site.
80% won’t apply again after not hearing back from an employer.
Job seekers don’t want to be ignored
85% doubt that a human is reviewing their application.
61% of employers say they notify declined candidates about their decision
65% of job seekers say they never or rarely receive notice from employers.
Future Workplace & CareerArc surveyed 826 U.S. job seekers and 374 HR professionals on June 14th, 2016.

16. The Candidate Experience
Future Workplace & CareerArc surveyed 826 U.S. job seekers and 374 HR professionals on June 14th, 2016.

17. The Candidate Experience
Recommendations:
Let all job candidates know about their application status through your online career platform so they know where they stand.
See the candidate experience for yourself by going through the application submission system. Take notes and send your feedback to IT so they can improve it.
Read through online reviews about your company to see if you can capture feedback from unsatisfied job seekers.
Insert short video here
Dan Schawbel, Future Workplace’s Research Director, discusses the priorities of Millennials and Gen Z in the workplace.
Future Workplace & CareerArc surveyed 826 U.S. job seekers and 374 HR professionals on June 14th, 2016.

18. Gen Z & Millennials Collide @ Work
Top employee benefits
Work flexibility
Healthcare coverage
Training and development
Work environment preference
Corporate office
Co-working space
Home office
Industry preference
Technology
Education
Arts and media
Healthcare
Technologies Gen Z and Millennials want their employers to incorporate into the office:
Future Workplace & Randstad surveyed 1,965 Gen Z and 2,101 Millennial employees globally between June and July 2016.

19. Gen Z & Millennials Collide @ Work
Leadership aspiration
Slightly higher aspirations
High aspirations
Measuring success
Promotions
Respect from colleagues
Loyalty
More loyal
Less loyal
Manager feedback
Regularly
Weekly
Training vehicle
Project-based work
Corporate sponsored class
Future Workplace & Randstad surveyed 1,965 Gen Z and 2,101 Millennial employees globally between June and July 2016.

20. Gen Z & Millennials Collide @ Work
Recommendations:
Give more regularly feedback instead of annual performance reviews because these generations don’t have the patience to wait a year.
Embrace new technology, such as virtual reality, but don’t let it get in the way of interpersonal relationships at work.
Promote work flexibility as an employee benefit inside your company, on your career website and in all of your recruiting materials.
Insert short video here
Dan Schawbel, Future Workplace’s Research Director, discusses the priorities of Millennials and Gen Z in the workplace.
Future Workplace & Randstad surveyed 1,965 Gen Z and 2,101 Millennial employees globally between June and July 2016.

21. Future Workplace Forecast
Internal career mobility fuels engagement
69% of HR believe that flexible work assignments have a positive impact
How companies benefit from mobility programs:
Increases employee engagement (49%)
Improves employee productivity (39%)
Improves employee teamwork (39%)
Mobile recruiting and learning is on the rise
15% of HR use mobile apps for delivering learning to employees
22% of HR use mobile apps for recruiting talent.
HR is expecting the use of apps to increase to 45% in the next 3 years.
Companies on ‘Best Place to Work” lists are twice as likely to use mobile apps for learning
Of all respondents plan to use mobile apps for learning in the next year.
Of respondents on a ‘best place to work’ list plan to use them in the next year.
Of respondents not on a ‘best place to work’ list plan to use them in the next year.
Future Workplace & Cisco surveyed 2,147 HR professionals globally in 2015

22. Future Workplace Forecast
Diversity and inclusion impacts bottom line
74% of HR report having a program in
The benefits of D&I programs:
Increased diversity of thought (65%)
Attraction of better talent (54%)
Increased innovation (39%)
Work transparency is valued
~85% of HR recognize the importance of transparency.
46% believe their organization is transparent
“Transparency” is 1 of the 5 capabilities of leaders in the next 3 years.
How important do you believe transparency is to your organization’s future success?
Future Workplace & Cisco surveyed 2,147 HR professionals globally in 2015

23. Future Workplace Forecast
Recommendations:
Allow for employees to be able to more easily move into new departments and jobs within your company to retain them.
Ensure your training ciriculum, and career site, are both mobile friendly so that employees and candidates can easily access them.
Create a more transparent work culture for your employees, empowering managers to be more open.
Insert short video here
Dan Schawbel, Future Workplace’s Research Director, discusses the importance of having a more transparent and honest work culture.
Future Workplace & Cisco surveyed 2,147 HR professionals globally in 2015

24. The Workplace of the Future
HR’s top priorities for 2017
Employee retention (21%)
Training and development (17%)
Productivity savings (16%)
Employee recruiting (15%)
Employee engagement (13%)
HR gains influence over tech decisions
39% of HR said they are very or extremely influential
Challenges will tech implementation
Lack of funding (32%)
Resistence from leadership (16%)
Resistance from staff (13%)
Future Workplace & Konica Minolta surveyed 619 U.S. HR professionals in September, 2016.

25. The Workplace of the Future
Smart office technologies currently in the workplace
Video conferencing (68%)
Conference room booking software (41%)
Internet of things (33%)
Custom mobile apps (29%)
Check in software for employees to notify others of their location (27%)
Sensor technologies currently in the workplace
Motion senors to turn on lights (64%)
Motion sensors to adjust temperature (28%)
Motion sensors to adjust light (27%)
Future Workplace & Konica Minolta surveyed 619 U.S. HR professionals in September, 2016.

26. The Workplace of the Future
Recommendations:
Work with IT, facilities and senior leadership to access your current smart office needs.
Experiment with new technologies with specific teams, or departments, to see which ones improve productivity, engagement and retention.
Have a plan in place to regularly evaluate new office technologies to see which will work best in your environment.
Insert short video here
Dan Schawbel, Future Workplace’s Research Director, discusses how HR is becoming influential when it comes to tech related decisions in the workplace.
Future Workplace & Konica Minolta surveyed 619 U.S. HR professionals in September, 2016.

27. Work Innovation Workforce burnout causes turnover
46% of HR say burnout is responsible for 20 to 50% of their annual employee turnover.
10% blame burnout for causing more than 50% of turnover
Burnout impacts lager companies more
Companies with 100 to 500 employees cited burnout as causing 10% of less of their turnover
Companies with 2,500+ employees said burnout causes 50% or more of their turnover
Retention is the top priority but there are obstacles
Too many other priorities (20%)
HR is too manual to act strategically (19%)
Lack of funding (16%)
Future Workplace & Kronos surveyed 614 U.S. HR professionals in October, 2016.

28. Work Innovation
Future Workplace & Kronos surveyed 614 U.S. HR professionals in October, 2016.

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Work Innovation
Recommendations:
Review the burnout problem in your organizations and work with managers to have open conversations about it with their employees.
Use flexible scheduling, telecommuting and freelancers to offset employee workload so they become less burned out.
Eliminate unnessary legacy tech tools from your workplace and embrace new ones that will make your office more appealing and productive.
Insert short video here
Dan Schawbel, Future Workplace’s Research Director, discusses workforce burnout and how companies can prevent it.
Future Workplace & Kronos surveyed 614 U.S. HR professionals in October, 2016.

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2017 Outlook
The economy is rebounding
Compensation expected to rise 3%
Unemployed rate is down to 4.6%
Employee tenure is down to 4.2%
The talent gap is growing
5.5 million job openings in the U.S.
60% of businesses around are unable to find skilled candidates.
Retention is the #1 HR issue
22% of employees are planning to change jobs in 2017.
87% of HR said that retention is a high or critical priority.
Insert short video here
Dan Schawbel, Future Workplace’s Research Director, discusses the employment outlook for 2017.
Sources: Bureau of Labor Statistics, WorldatWork, World Economic Forum, CareerBuilder, Kronos

31. Additional Materials The Active Job Seeker Dilemma The Gig Economy
Press release:
Infographic:
The Gig Economy
Press release:
Infographic:
White paper:
Win at the Skills Economy
Press release:
Animation:
The Candidate Experience
Press release:
Infographic:
Gen Z & Millennials Work
Press release:
White paper:
Infographic:
The Future Workplace Forecast
Press release:
Executive summary:
The Workplace of the Future
Press release:

32. Media Coverage

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SENIOR PRACTITIONERS WHO WILL BE SHARING THEIR EXPERTISE INCLUDE:
Dan Satterthwaite
CHRO, DreamWorks
Derek Hann CLO, PayPal
Keith Fulton CTO, ADP

35. Thank You!