0. Welcome
Company Name

1. Table of Contents
Company Overview…
Program Overview…
EAP+Work/Life Assistance
Member Experience…….…
Resources for Managers………….………………..
EAP Member Website…….………………………..
How to Reach Us… 2 6 10 18 22 29 31

2. Company Overview 2

3. Company Overview
Nation’s leader in healthcare advocacy and employee assistance programs
Senior leaders with 90+ years of combined experience
Expert staff of EAP and Work/Life professionals
Powerful and proprietary infrastructure
Strong brand recognized as objective and well-respected
A subsidiary of West Corporation 3

4. When small problems aren’t so small

5. 5

6. Program Overview 6

7. Welcome to Health Advocate
METRICS
Welcome to Health Advocate
Your Health Advocate EAP+Work/Life benefit provides:
Unlimited access for all employees and eligible family members at no cost
A single number that connects employees 24/7
Multi-language capabilities

8. Private and Confidential
METRICS
Private and Confidential
We protect employees’ privacy
All healthcare information is kept strictly confidential
We fully comply with the federal Health Insurance Portability and Accountability Act (HIPAA)

9. Addresses the entire family’s needs
Employee
Spouse/Domestic Partner
Dependent children
Parents and parents-in-law 9

10. EAP+Work/Life 10

11. Program Overview Available 24 hours a day, 7 days a week
Licensed Professional Counselors available in person, by telephone and secure video (computer and mobile devices)
Access to experienced Work/Life Specialists for help achieving a better work/life balance 11

12. We Help Address a Wide Range of Issues
Emotional Well-Being
Relationships
Family/parenting issues
Adolescent issues
Depression
Anxiety
Substance abuse
Stress management
Grief and loss
Life’s transitions 12

13. We Help Address a Wide Range of Issues
Health and Wellness
Safety
Self-nurturing
Alternative medicine
Healthy eating/recipes
Men’s, Women’s and Children’s health
Cultivating mindfulness 13

14. We Help Address a Wide Range of Issues
Work/Life Support
Work/Life Specialists find local services and resources to help with:
Eldercare and childcare
Balancing work and family
Legal and financial concerns
Home organization
Time management
Relocation issues
Occupational stress
Working with others 14

15. Legal Consultation Services
Free consultation with an attorney and 25 percent discount on fees if retained
Criminal law
General/civil law
Domestic/family law
Elder law
Real estate
Tax and IRS matters
Motor vehicle law 15

16. Financial Wellness and Consultation
Free consultation with a financial specialist available online or by telephone
Credit management
Debt counseling
Budgeting
Restoring credit
Investments
Home refinancing
Student loans
Retirement planning
Divorce planning 16

17. Additional Work/Life Support
Medical Bill Saver™
Negotiation experts help reduce out-of-pocket costs for medical and dental bills (over $400) that are not covered by insurance
Personal Concierge Service
Time-saving help with travel and event bookings 17

18. Member Experience 18

19. Problem: Marital problems caused by financial stress
Due to the loss of his wife’s income and poor money management skills, Tim’s financial debt was growing quickly… and the strain was affecting his marriage and job performance.
Solution:
Tim called a Licensed Professional Counselor
His Counselor:
Set up couples’ counseling sessions to discuss strategies to help Jim and his wife communicate more effectively about finances
Suggested stress management techniques
Connected Tim with a financial specialist for a free consultation 19

20. Problem: A child’s mental health issues
Marie’s teenage daughter was experiencing sleep loss, failing grades and behavior problems as a result of multiple stressors, and communication had begun to break down with her parents.
Solution:
Marie called a Licensed Professional Counselor
Her Counselor:
Scheduled a family counseling session to accommodate her daughter’s school/work/athletic schedule
Guided the daughter with strategies to better balance responsibilities and set priorities
Helped the family build effective communication skills
Suggested simple stress management strategies

21. Problem: Substance abuse
Jane was prescribed a number of medications to treat her depression and mood issues, including anti-anxiety drugs. Whenever stress mounted, she began reaching for more pills than she knew was healthy, but wasn’t able to stop.
When her dependency started to affect her work, Jane called the EAP+Work/Life program for help.
Solution:
Jane called a Licensed Professional Counselor
Her Counselor:
Helped her sort through the prescription medications she was taking
Suggested ways to follow the recommended regimen and monitor her use
Offered coping techniques to better manage stress
Connected her to resources about substance abuse

22. Resources for Managers and Supervisors22

23. Resources for Managers & Supervisors
Unlimited telephonic consultation for management and supervisors
Clinical team with 50+ years experience
Available 24/7 to all levels of management team
Online library of 60+ management skill builders (e.g., effective communication, performance management, team building, managing stress)
Quarterly supervisor newsletter 23

24. Expert Help with a Wide Range of Issues
Threats of domestic violence
Workplace bullying
Performance problems
Training needs
Mandatory referrals
Critical incidents
Employee conflicts
Periods of change (e.g., mergers, downsizing)
Disruptive behavior/behavior that presents a safety hazard
Workplace violence risk 24

25. Management Consultation Form25

26. Problem:
Jenna, a bank manager, called Health Advocate about an employee who was making threatening remarks in the workplace, including statements that his anger was “getting out of control.”
Solution:
Health Advocate’s team:
Arranged an immediate evaluation that determined the employee was at low risk to actually become violent
Created an action plan to help the employee manage his anger, mitigate risk, and coach on more effective conflict management
Followed up with the employee for ongoing compliance
Health Advocate would back up the BSC on all medical issues that it cannot resolve in one call.
The BSC would continue doing what is currently does well, but now would be able to “soft transfer” to HA employees who have questions or problems that are outside of their scope.
HA is staffed by nurses who understand their mission. They reach out to UHC, Anthem, to doctors, hospitals, to the specialty programs that we’ve purchased from the health plans like Health allies or Cancer Resources, they connect with our EAP, our drug management company.
They help negotiate away or reduce balance bill amounts that would other wise result in a claims appeal,
And as an added super benefit, when a claim appeal does happen, they work to gather the facts and pull it together or four consideration. The claims we went over earlier they stepped in midway. Some of those might not have become claims appeals.
Throughout the process thy are in touch with the employee until the issue is resolved. We’d like to give the HA folks a chance to tell you themselves what they do.

27. ” “ ” Testimonial: Are you ready when violence occurs?
One of our employees began getting highly-threatening calls from her boyfriend during her lunch hour. When he began hanging out in the parking lot, pacing and ranting, her co-workers became alarmed and called HR.
The Health Advocate EAP team helped us take the right steps to protect the employee, address coworkers’ concerns and get the problem resolved quickly and safely. ”

28. “ ” Testimonial: Help managers handle sensitive issues early
A senior-level employee began making negative remarks about a client’s accent and a new employee’s cultural background. The employee started to withdraw, and I began hearing complaints.
The Health Advocate EAP team coached the employee’s supervisor on how to handle the situation, and held a counseling session with the offending employee. Fortunately, his behavior improved and morale increased remarkably. So glad they helped us diffuse this situation fast! ”

29. EAP Member Website Comprehensive resource available 24/7
Details about program services and features
Informational articles on emotional well-being, relationships, financial health and legal topics
Member video and other communications 29

30. EAP Member Website
Monthly member webinars (e.g., Building Healthy Relationships, Dealing with Caregiver Stress, Improving Communications)
Online training
HealthAdvocate.com/members 30

31. How to Reach Health Advocate
Telephone:
Website: HealthAdvocate.com/members
Hours of Operation
Normal hours of operation are Monday - Friday, from 8 am to 12 am (midnight), Eastern Time.
Health Advocate can be accessed 24/7. Staff is available for assistance after hours and on weekends. 31

32. Thank You
Any questions?