1. Webinar Create An EIM Framework To Strengthen Your Information Value Alan Weintraub, Principal Analyst September 24, 2013. Call in 12:55 p.m. Eastern time

2. © 2013 Forrester Research, Inc. Reproduction Prohibited2 Source: August 11, 2009, “Refresh Your Information Management Strategy To Deliver Business Results” Forrester report The complex information management environment

3. © 2013 Forrester Research, Inc. Reproduction Prohibited3 Agenda › Components of an EIM strategy › Breaking down the information silos › Getting started

4. © 2013 Forrester Research, Inc. Reproduction Prohibited4 Agenda › Components of an EIM strategy › Breaking down the information silos › Getting started

5. © 2013 Forrester Research, Inc. Reproduction Prohibited5 Base: 113 IT professionals; Source: Q2 2013 Global Information Strategy And Architecture Online Survey What are the business drivers for improving your information management capabilities?

6. © 2013 Forrester Research, Inc. Reproduction Prohibited6 Base: 113 IT professionals; Source: Q2 2013 Global Information Strategy And Architecture Online Survey Does your organization have a formal information strategy?

7. © 2013 Forrester Research, Inc. Reproduction Prohibited7 Source: February 2, 2011, “Forrester’s Data Management Reference Architecture” Forrester report The data architecture reference model

8. © 2013 Forrester Research, Inc. Reproduction Prohibited8 Source: November 27, 2012, “Address The Complex ECM Landscape” Forrester report Content-centric technologies supporting the content spectrum

9. © 2013 Forrester Research, Inc. Reproduction Prohibited9 Enterprise information management encompasses the processes, policies, technologies, and architectures that capture, consume, and govern the usage of an organization’s structured data and unstructured content.

10. © 2013 Forrester Research, Inc. Reproduction Prohibited10 DMBOK information management model

11. © 2013 Forrester Research, Inc. Reproduction Prohibited11 Components of an information management strategy Data management Metadata management Access Search Report Collaborate Analyze Track Audit Structured data Unstructured data SAP Siebel Oracle, etc. Documents Records Email, etc. Metadata Consolidated information Unified enterprise information and context Business intelligence Knowledge management Records management Document management Enterprise workflow Content management Email management Business process management Mobility Instant messaging Collaboration

12. © 2013 Forrester Research, Inc. Reproduction Prohibited12 Agenda › Components of an EIM strategy › Breaking down the information silos › Getting started

13. © 2013 Forrester Research, Inc. Reproduction Prohibited13 Source: August 11, 2009, “Refresh Your Information Management Strategy To Deliver Business Results” Forrester report Information management funnel

14. © 2013 Forrester Research, Inc. Reproduction Prohibited14 Source: July 15, 2013, “The Enterprise Information Management Barbell Strengthens Your Information Value” Forrester report Forrester’s enterprise information management model

15. © 2013 Forrester Research, Inc. Reproduction Prohibited15 Sample EIM Logical Architecture Transactional systems Enterprise service bus Data repository (Data integration and ETL) Data repository (Data integration and ETL) Business intelligence Enterprise content management Portal Unstructured data warehouse (ECM repository) Unstructured data warehouse (ECM repository) Information governance (Taxonomy, data definitions, policies, and procedures) Information governance (Taxonomy, data definitions, policies, and procedures)

16. © 2013 Forrester Research, Inc. Reproduction Prohibited16 Source: August 8, 2013, “Information Fabric 3.0” Forrester report A logical view of information fabric 3.0

17. © 2013 Forrester Research, Inc. Reproduction Prohibited17 Source: August 8, 2013, “Information Fabric 3.0” Forrester report Global information fabric with data intelligence

18. © 2013 Forrester Research, Inc. Reproduction Prohibited18 Agenda › Components of an EIM strategy › Breaking down the information silos › Getting started

19. © 2013 Forrester Research, Inc. Reproduction Prohibited19 Source: October 20, 2010, “Take Control Of Your Content” Forrester report Consider the value of information

20. © 2013 Forrester Research, Inc. Reproduction Prohibited20 Source: August 11, 2009, “Refresh Your Information Management Strategy To Deliver Business Results” Forrester report The building blocks of information management strategy

21. © 2013 Forrester Research, Inc. Reproduction Prohibited21 Base: 113 IT professionals; Source: Q2 2013 Global Information Strategy And Architecture Online Survey Are you currently considering changes to your organization to improve your information management capabilities in the next year?

22. © 2013 Forrester Research, Inc. Reproduction Prohibited22 Source: March 27, 2013, “Assemble A Strong Cross-Functional Team To Achieve ECM Program Excellence” Forrester report Information management requires an integrated team approach

23. © 2013 Forrester Research, Inc. Reproduction Prohibited23 Key takeaways › A multitude of information sources makes EIM a business necessity. › Unify data management and content management into EIM. › Leverage common functionality to harmonize environments.

24. Thank you Alan Weintraub +1 484.467.5720 aweintraub@forrester.com