1. Global Travel Professional ® (GTP) Certification Matt Konetschni, Director Education mkonetschni@gbta.org © 2016 GBTA. All rights reserved. GBTA Academy

2. Discussion Points  What is Certification  Certification Components  Best Practices  GTP Certification Program  Certification Preparation © 2016 GBTA. All rights reserved. 2

3. What is “certification”?  Professional Certification vs Assessment Based Certificate Program  Professional Certification “The primary focus is to provide an independent assessment of the knowledge, skills, and/or competencies required for competent performance of an occupational or professional role or specific work-related tasks and responsibilities.”  Assesses knowledge, skills, and/or competencies previously acquired  Goal is to validate the participant's competency through a conformity assessment system  Examples of professional certifications (source Institute for Credentialing Excellence) © 2016 GBTA. All rights reserved. 3  Certified Public Accountant (CPA)  Certified Meeting Professional (CMP)  Professional in Human Resources (PHR)  Global Travel Professional (GTP)

4. What “professional certification” is not…  Professional Certification is not an “assessment-based certificate” program  “Certificate of Achievement”; recognize transfer of knowledge  Assessment-Based Certificate Programs  Goal is for participants to acquire specific knowledge, skills, and/or competencies  Assessment is used to evaluate mastery of the intended learning outcomes; linked directly to the learning event  build capacity and recognition of a specialty area of practice or set of skills  Examples (source Institute for Credentialing Excellence) © 2016 GBTA. All rights reserved. 4

5. Components of a Professional Certification Program  Professional Certification Composition  Eligibility Criteria  Job Analysis*  Item Writing*  Standard Setting*  Item Analysis  Administer Exam  Recertification *all Subject Matter Expert (SME) driven processes  Exam Administration  Professional Testing Corporation (PTC) © 2016 GBTA. All rights reserved. 5

6. Components of a Professional Certification Program  Professional Certification Body of Knowledge Components  Domains  Tasks  Knowledge and Skills Defined through the Job Analysis process outcomes  Each Doman contains knowledge and skills required to proficiently complete that defined tasks  Cross cutting knowledge and skills to complete tasks that are related to multiple Domains © 2016 GBTA. All rights reserved. 6

7. Why Get Certified  Sets you apart from other industry professionals  Provides increased recognition  Identifies you as a knowledgeable professional  Demonstrates commitment to your profession  Demonstrates that your skills are current  Demonstrates initiative if certification is not required  Facilitates professional growth and development © 2016 GBTA. All rights reserved. 7

8. Professional Certification Best Practices  Accreditation framework  Pass Rates  The fair cut score/passing point must be determined for each examination form  Industry Acceptance © 2016 GBTA. All rights reserved. 8

9. Global Travel Professional ® (GTP) Certification  The GTP Certification is designed to raise industry standards, enhance work performance, and recognize individuals who demonstrate core competencies essential to the business travel management discipline  The GTP Certification examination is designed to meet testing industry standards for validity and reliability  Validity is the degree to which the content of the examination reflects the knowledge and skills required to perform the duties of a business travel professional  Reliability is the accuracy of the examination results; that is, the test and results are delivered in a consistent manner © 2016 GBTA. All rights reserved. 9

10. Global Travel Professional ® (GTP) Certification  GTP Exam Outline/Body of Knowledge  DOMAIN 01 Strategic Business Planning (15% of exam)  DOMAIN 02 Buyer/Supplier Relations (28% of exam)  DOMAIN 03 Travel Program Administration (36% of exam)  DOMAIN 04 Data/Analytics/Finance (21% of exam) © 2016 GBTA. All rights reserved. 10

11. Global Travel Professional ® (GTP) Certification Highlights  First delivered in 2012  Industry’s only certification program  125 multiple choice exam  To-date, over 400 travel professionals certified  Content based on overall knowledge of the industry  Administered at computer-based testing centers and at select GBTA events Eligibility Requirements  Minimum three years business travel experience  Demonstrated business travel related experience, defined as time spent buying or selling business travel services © 2016 GBTA. All rights reserved. 11

12. Global Travel Professional ® (GTP) Certification GTP Exam Format  Examination is comprised of 125 multiple choice questions  Each question has four possible answers  There is not more than one answer to each question  100 questions are scored  25 are considered pretest questions, placed randomly throughout the exam  Candidates have three hours to take the examination © 2016 GBTA. All rights reserved. 12

13. Global Travel Professional ® (GTP) Certification Recertification Process  Designed to provide a continuous process of learning and professional development  Ensures certificant holders remain well-versed in concepts, technology, principles, and best practices  Provides employers and professionals with a method of assessing continued professional development Recertification Requirements  GTP certification is valid for 3 years  50 recertification credits within a 3 year period  GTP Code of Professional Conduct maintained © 2016 GBTA. All rights reserved. 13

14. Global Travel Professional ® (GTP) Certification Recertification Credits  50 recertification credits within a 3 year period  Volunteer Leadership  Research and Publishing  Teaching and Presenting  Continuing Education  All credits must have obtained prior approval by the GBTA Academy © 2016 GBTA. All rights reserved. 14

15. Global Travel Professional ® (GTP) Certification Approved Provider Program  GTP Approved Provider Program allows organizations that offer business travel related educational sessions the opportunity to award recertification credits to GTP credential holders who participate in their offerings  All GBTA Chapters and Affiliates are considered Approved Providers, formal application to the program is not required  Approved Providers are able to submit Approved Provider Credit Applications to have their content reviewed for approval of GTP recertification credits © 2016 GBTA. All rights reserved. 15

16. Global Travel Professional ® (GTP) Certification Approved Provider Credit Application Process  Submit a completed APCA Form  Credit Application Fee  Fees are per program  $75 Chapters  $100 for Affiliates  Chapters that sponsor 5 or more members for GTP exam will have fees waived; annual basis  Corporate  Annual Approved Provider Program Application fee: $1,000  Credit Application review fee per education session: $100  Non-Profit  Annual Approved Provider Program Application fee: $500  Credit Application review fee per education session: $100 © 2016 GBTA. All rights reserved. 16

17. Global Travel Professional ® (GTP) Certification Approved Provider Credit Application Guidelines  One (1) recertification credit hour is awarded for 50 minutes of education  Following the 50 minutes, credits will be awarded in 30-minute increments, with each 30 minutes equating to one (1) additional credit  Time dedicated to non-educational activities, such as exhibit halls, meals, entertainment, etc does not count toward the total number of recertification credits Two Primary Factors  Content is related to business travel and is consistent with current GTP Test Content Outline  Length of the engagement(s); number of minutes/hours © 2016 GBTA. All rights reserved. 17

18. Global Travel Professional ® (GTP) Certification Certification Preparation Opportunities and Tools  Prior to applying review the exam outline/Body of Knowledge  Advanced Principles of Business Travel Management Course™  Use the GTP Study Guide as an aide  Participate in the GTP Online Cert Prep Course  Study Groups  Practice Exams © 2016 GBTA. All rights reserved. 18

19. Global Travel Professional ® (GTP) Certification 2016 Schedule © 2016 GBTA. All rights reserved. 19 Location2016 Dates Toronto, CanadaApril 18 US Computer-Based Testing Centers (CBT)May 1-31 Shanghai, ChinaMay TBD Denver, ColoradoJuly 17 US Computer-Based Testing Centers (CBT)October 1-31 Frankfurt, GermanyNovember 14

20. Global Travel Professional ® (GTP) Certification In Closing…  GBTA is very committed to the ongoing success of the GTP Certification program  Review of certification preparation tools are ongoing and continual enhancements will be made; some over the next 6 months  As with all GBTA initiatives, the GTP Certification is intended to support your growth and in turn the continual elevation of the profession © 2016 GBTA. All rights reserved. 20

21. © 2016 GBTA. All rights reserved. 21