1. By the end of this session, you will be able to:  Identify the components of an Introduction to a training session according to the Holiday Inn standards.  Create effective and interesting introductions.

2. Capture the trainee’s attention Interest Why the trainee needs to perform this task Need What you will train Title How the training will be conducted Range What the trainee will be able to do at the end of the training session Objective

3.  INTEREST ◦ Capture the trainee’s attention by………….  Show finished product  Ask a question  Tell a related story ◦ Personal Experience ◦ Historical or topical

4. ◦ List some reasons why your staff would need to perform the task you are training them to do-  NEED ◦ Why the trainee needs to perform the task

5.  TITLE (of task) ◦ What you will train  Specific description ◦ Example: Process Payment vs. Process Credit Card Payment  Explain jargon, abbreviations, or foreign terminology (if part of title) ◦ Examples: Walk, 86’d, Wash Hands, DND, Mise en Place  Titles should be specific and not have any jargons- Place your title here.

6.  RANGE (of task) ◦ How the training will be conducted  Your range should follow this format:  Trainer will show and explain all the steps in stages  Trainee will practice the steps with the trainer  Trainer will be asking questions  Trainee can ask questions  Trainee will complete task on his/her own

7.  OBJECTIVE ◦ What the trainee will be able to do at the end of the session  Will be able to (do the task)  To the Company standards Example: By the end of this session you will be able to process a credit card payment to the Company standards.  Type your Objective here-

8. Show finished product. What does the napkin fold remind you of? As a Banquet Setup Attendant, you’ll be making this napkin fold to place as an underliner for water pitchers in meeting rooms. This helps to catch the moisture from the outside of the water pitcher.  Make Water Lily Napkin Fold  I will show you step by step and you will be able to practice with me in stages.  I will be asking you questions as we go through this.  Feel free to ask me questions.  You will have an opportunity to do this on your own.  By the end of this session you will be able to make a water lily napkin to the hotel’s standards. I NTEREST 1 N EED 2 T ITLE (OF TASK) 3 R ANGE 4 O BJECTIVE 5

9. I NTEREST 1 N EED 2 T ITLE (of task) 3 R ANGE 4 O BJECTIVE 5

10. Training Session – Introduction- Worksheet I NTEREST 1 N EED 2 T ITLE (of task) 3 R ANGE 4 O BJECTIVE 5