1. Ch 1 1.3 Management

2. Definition Supports & is responsible for work of others Examples? 1.CEO 2.Supervisor 3.Plant manager

3. What do managers do? Co-ordinate HR (people) resources with material (info, materials) resources to produce goods & services Responsibility: highest level of performance for least amount of inputs

4. Managerial levels 1.Top/Upper Management Organizational performance Strategic decisions External environment & trends Ex: CEO, COO, CFO

5. 2. Middle management operational decisions implement action plans head large depts./divisions Ex: Deans, Plant mgr., HR Director

6. 3. Lower management Non-managerial workers Work teams meet performance objectives consistent with goals Ex: Dept Head, Supervisor, Assistant Mgr, Foreperson

7. Types of Managers Line vs. Staff Line: Contribute directly to g/s Ex: Retail mgrs, CEO, Plant mgrs

8. Types of Managers Staff: Specialized areas – support marketing, accounting, legal Ex: CFO, HR Director

9. Types of Managers Managers vs. Administrators Managers: For profit organizations Ex: RIM, BMO, Bell Canada

10. Types of managers Administrators Public/non-profit Ex: Hospital, City, Principal

11. Types of managers: Functional vs. General Functional Single area – finance General Complex, multi-functional Ex: Plant mgr