1. CHAPMAN UNIVERSITY STUDENT BUSINESS SERVICES Business Office and Cashier Bhathal Student Services Building

2. Where is Student Business Services Located

3. STUDENT BUSINESS SERVICES BUSINESS OFFICE AND CASHIER  The Student Business Services office (Business Office and Cashier) is located in the Bhathal Student Services Building on Sycamore Street between the Law School and the Barrera parking structure.  The Student Business Services ‾Office hours: Monday through Friday, 9:00 AM until 4:30 PM (we are open during lunch). ‾We are open until 6:00 PM some evenings during the semester and those hours are posted in the Bhathal Student Services Center.

4. Services we provide

5. Student Business Services/Cashier’s Office Student Business Services Office handles questions regarding your student account. –Account balances or credit –Holds –Request Refunds –Book vouchers Cashier’s Office –CU Services Account (declining balance) eAccounts –depositing money online to your student ID card –Purchasing Commuter meal plans –Making payments –Picking up checks Students employed on campus can pick up their paychecks on the 10th and 26th of each month Cash personal check up to $25.00

6. Required Documents

7. Tuition and Fee Master Payment Contract  All students enrolling at Chapman University are required to complete and sign a Tuition and Fee Master Payment Contract with the Business Office. If a parent or third party is taking responsibility along with the student for payment, they must complete the Responsible Party Information section and sign as the Responsible Party. This document informs students and responsible parties of their rights and responsibilities regarding payment of tuition and fees and only needs to be completed once unless some of the information changes. It is very important that you answer question #8.

8. Tuition and Fee Master Payment Contract Student Information Section Additional Responsible Party Information Section General Information Section Acceptance Section

9. Release Authorization Student Information Section Authorize Parties Information Section Acceptance Section

10. Payment Information

11. Chapman University Payment Options Payment in Full – payment in full for Fall is due no later than July 20 each year and payment in full for Spring is due no later than December 20 each year. Payment Plan - The Payment Plan allows the student to pay the semester’s cost in payments during each semester. You must enroll each semester. Set up fee each semester is $50.00. Late fees – will be accessed if payment is not received by the due date. a) $25.00 per month if enrolled in a payment plan b) $100.00 per month if NOT enrolled into a payment plan For more information regarding payment options please visit www.chapman.edu/sbs click on Tuition Payment Options www.chapman.edu/sbs

12. You can pay online at Chapman e-Pay using e-check (ACH) payments. –There is no fee for e-checks. Pay at the Cashier’s office by check, cash or money order, mail a check to the Cashier or pay by wire transfer. For further information on all payment methods please visit: www.chapman.edu/paymentswww.chapman.edu/payments Please include the student ID number on all checks. Chapman University Attn: Cashier's Office One University Drive Orange, CA 92866-1005 Make checks payable to: Chapman University. Payment Methods

13. Accessing your Student Account

14. Chapman e-Bill; your monthly Online Student Account Statement Chapman University is an e-Commerce University. We do not mail paper billing statements. An email will be sent to the student’s Chapman University email address after the first of each month notifying the student that the monthly e-Bill statement is available online. If responsible party/authorized user also wants to receive monthly email notifications and access to students billing information, the student will need to register them as an Authorized User through my.chapman.edu-Access ePay.

15. Access to e-Pay Students. Log-in to My.Chapman.edu. Students can make payments and setup ACH refunds (ACH refunds are only available to students that have set up a ACH profile.) Authorized Users – Click on Tuition Payment Options from the Student Business Services website at www.chapman.edu/SBS, select Authorized User Chapman ePay site at the bottom of the page. Log in using your user name and password. Note that your student will need to register you first through My.Chapman.edu for you to have access. –Once you are set up as an Authorized User/Payer you will receive monthly email notifications and have access to view monthly statements and make payments. There are tutorials available online, www.chapman.edu/sbs under Student Billing to assist you.

16. Student Center – Access ePay 1. Login to the Chapman University Self Service Portal https://my.chapman.edu 2. Once logged in, click the arrow next to the Student Center to expand box 3. Click on the Student Center in the expanded box

17. Student Center

18. Access ePay

19. Tuition & Fees Pending Financial Aid Payment Amount Due

20. Tuition Refunds

21. Tuition Refund Schedule Schedule for Undergraduate Students –Withdrawal within the first week of classes 100% –Withdrawal within the second week of classes 50% –Withdrawal within the third week of classes 20% –Withdrawal the fourth week of classes none

22. Chapman University has contracted with A.W.G. Dewar to offer students an option to insure their tuition and fee costs each year in the event that the student must withdraw from the university due to a serious illness or accident after the published tuition adjustment deadlines have passed. This coverage must be purchased directly through A.W.G. Dewar prior to the start of each Fall semester either by mail or from the Student Business Services homepage at (www.chapman.edu/sbs)www.chapman.edu/sbs DEWAR Tuition Refund Insurance

23. How does Chapman communicate to the student

24. Holds

25. If a student account is not up to date with financial aid or out of pocket payments when priority registration begins for the following semester, a hold will be placed on the student record that will prevent any further registration. Only students with current accounts are allowed to take advantage of priority registration. Business Office Holds

26. Health Insurance, ID cards, Parking and Book Vouchers

27. Health Insurance & Health Center Undergraduate students have the option to purchase Health Insurance with Chapman University. To purchase insurance please submit the Health Insurance form to the Business Office no later than September 18, 2016. For information regarding policy coverage please visit the Student Health Center website at www.chapman.edu/studentlife/CUSH www.chapman.edu/studentlife/CUSH Health Services Fee – This fee is charged to all full-time students. It allows access to our health center and cannot be waived. All undergraduate International students will be automatically charged the health insurance. Those that have their own health insurance can submit waiver online no later than September 18, 2016. All students must submit a Health Record and Examination Form prior to their first semester of enrollment. The form is available on the Student Health Center website.

28. ID Cards/Parking ID Cards –The university charges $10.00 per replacement ID card. Submit a receipt from the Cashier’s Office to the Telecom Office located in the Leatherby Library –Students can deactivate and reactivate their ID card online 24/7 thru eAccounts Campus Parking –Parking is charged to all students as a part of registration, parking for 16/17 is $185.00 per semester. Any questions regarding parking permits should be directed to the Office of Public Safety at 714-997-6763. –All students must either register their vehicle or complete online parking waiver with Public Safety. Waiver Deadline September 18, 2016.

29. Bookstore Vouchers If your student account billing shows that you will have an excess financial aid, you may receive bookstore vouchers through the Business Office. You will need to price your books at the Chapman Bookstore and bring your pending book receipt to the Business Office. We will verify the funds available and transfer those funds to your ID card. Your funds will be ready to use 30 minutes after the Business Office processes the book voucher.

30. Campus Housing and Meal Options

31. Residence Hall Students - students residing in the residence halls are required to sign up for a meal plan. There are 4 meal plans available. The number of meals is per week and the Panther Bucks are per semester. Residence Meal plans expire at the end of each semester Cost $2278 per semester (2016-2017 rate) –10 meals per week plus 400 Panther Bucks –12 meals per week plus 350 Panther Bucks –14 meals per week plus 300 Panther Bucks –19 meals per week plus 250 Panther Bucks

32. Commuter Students - commuter students can sign up for dining services through the Cashier’s Office. The commuter meal plans expire at the end of the academic year. Payment must be made at the time of purchase. Commuter Meal Plans are non-refundable and non-changeable. (Rates below are for 2015-2016) –Titanium Plan - 1078 Panther Bucks $1020.00 –Platinum Plan A – 539 Panther Bucks $515.00 –Platinum Plan B – 386 Panther Bucks $371.00 –Platinum Plan C – 131 Panther Bucks $127.00 –Gold Plan – 80 meals/130 Panther Bucks $805.00 –Silver Plan – 50 meals/100 Panther Bucks $535.00 –Bronze Plan – 30 meals/100 Panther Bucks $365.00 Declining balance - allows them to use their ID card at any retail locations on campus, including the bookstore, purchase print credits, and access resident laundry facilities www.chapman.edu/eAccounts. www.chapman.edu/eAccounts

33. How Financial Aid Impacts your statement

34. How Financial Aid is Placed on the Student Account There are various types of financial aid available and each source may have their own eligibility requirements. So it is very important that you complete all requested paperwork as early as possible. Delays or inaccurate information can jeopardize your funding. For scholarships offered to you from sources other than Chapman, be sure to provide copies of your notice to the Financial Aid Office so that this amount can be incorporated into your award letter. Any funding from outside sources, i.e. Pell Grant, SEOG, Cal Grant, non-Chapman Scholarships/Grants, and all student and parent loans, cannot be placed on your student account until that funding is received at the university. Apply for student and parent loans at www.studentloans.gov and complete all required documents.www.studentloans.gov Any pending amounts for scholarships, grants or loans not received by the university will become the responsibility of the student to pay. If you have any questions regarding your financial aid award, contact the Office of Financial Aid at finaid@chapman.edu or 714-997-6741.

35. Financially Fit Students Help your student take charge now! www.direct.ed.gov www.nslds.ed.gov What is NSLDS? –The National Student Loan Data System (NSLDS) is the U.S. Department of Education's central database for student aid. It receives data from schools, agencies that guaranteed loans, the Direct Loan program, and other U.S. Department of Education programs. NSLDS provides a centralized, integrated view of Title IV loans and grants that are tracked through their entire cycle; from aid approval through closure.

36. Student Business Services Student Account Advisors Please contact your Business Services Advisor via email or phone: Max A-B,Z 714.744.7615 Florinda C-E 714.997.6956 Tu F-H 714.997.6854 Craig I-L 714.997.6599 Kim M-O714.997.6503 MelissaP-SG714.997.6968 Anna SH-V 714-997-6529 KarenW-Y 714.997.6649

37. Thank you! Questions Student Business Services Contact: 714-997-6617 Email: ocbusn@chapman.edu http://www.chapman.edu/sbs