1. Aditi Sharma, IAAS Deputy Director PDA(Central) Chandigarh

2. Communication is sending and receiving information between two or more people. The person sending the message is referred to as the sender, while the person receiving the information is called the receiver.message The information conveyed can include facts, ideas, concepts, opinions, beliefs, attitudes, instructions and even emotions. (from Latin "communis", meaning to share)

3. Is it a one-way or a two-way process…?? One-way communication is linear and limited because it occurs in a straight line from sender to receiver and serves to inform, persuade or command. SENDER M ESSAGE R ECEIVER Instructions on an pack, in a manual etc Circular, notice, Speech etc Newspaper, TV, Radio, billboard

4. Sender The person who intends to convey the message with the intention of passing information and ideas to others is known as sender or communicator. Ideas This is the subject matter of the communication. This may be an opinion, attitude, feelings, views, orders, or suggestions. Encoding Conversion of subject matter into symbols like words, pictures etc is the process of encoding. ELEMENTS OF COMMUNICATION

5. Communication Channel** Choice of channel for sending the required information, ideas etc. This information is transmitted to the receiver through certain channels which may be either formal or informal. Receiver Receiver is the person who receives the message or for whom the message is meant for. It is the receiver who tries to understand the message in the best possible manner in achieving the desired objectives. Decoding The person who receives the message or symbol from the communicator tries to convert the same in such a way so that he may extract its meaning to his complete understanding.

6. Feedback Feedback is the process of ensuring that the receiver has received the message and understood in the same sense as sender meant it.

7. The process of communication is what allows us to interact with other people; without it, we would be unable to share knowledge or experiences with anything outside of ourselves.

10. The Art of Listening “ If we were supposed to talk more than listen, we would have been given two mouths and one ear.” Mark Twain  Active Listening  Responding  Paraphrasing  Asking questions for clarification  There is a difference between listening and hearing..! (https://www.youtube.com/watch?v=fIj5FPhfFsY&nohtml5=False) (movie)https://www.youtube.com/watch?v=fIj5FPhfFsY&nohtml5=False

12. Effective communication occurs when a desired effect is the result of intentional or unintentional information sharing, which is interpreted between multiple entities and acted on in a desired way. This effect also ensures the message is not distorted during the communication process. Therefore, effective communication serves the purpose for which it was planned or designed. Right people getting the information at the right time. What to say, whom to say, when to say, How to say…!! https://www.youtube.com/watch?v=ixSUBl1WNxk&nohtml5=False https://www.youtube.com/watch?v=ixSUBl1WNxk&nohtml5=False (Forest)

13. When the desired effect is not achieved… what could be the reason?? Barriers to Effective communication (Noise) Physical barriers Attitudes ( resistance to change) Language Ambiguity Gender differences Information Overload Assumptions & jumping to conclusions System System design

14. Ineffective Communication…!!

15. Tense 10 minutes as Kolkata ATC loses link with 85 jets Breakdown of Communication.. KOLKATA: A communication breakdown between Kolkata's air traffic control and 85 airborne aircraft jeopardized lives of nearly 25,000 unsuspecting fliers for 10 minutes on Thursday (8 th April) As multiple radars and vital VHF radio link failure continued for 1 hour 40 minutes, 35 controllers scrambled for mobile phones to contact nearby ATCs to alter flight levels of aircrafts.

16. Types Of Communication Verbal Communication (words) Oral Communication Written Communication Nonverbal Communication gestures, body language Vertical Communication Upward Downward Horizontal Communication

17. Intra Departmental: With colleagues in the same office Inter Departmental Communication: With person/officer at the same hierarchical level in another organization.

18. Be Concise & Clear Be Aware of the targeted group (Receiver) Plan & Frame it well Stick to the point..!! FINALLY…!!

19. THANK YOU ALL