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© 2006, Etienne Wenger The art of learning together Etienne Wenger Learning for a small planet P.O. Box 810 North San Juan, CA 95960, U.S.A. Phone (530)

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Presentation on theme: "© 2006, Etienne Wenger The art of learning together Etienne Wenger Learning for a small planet P.O. Box 810 North San Juan, CA 95960, U.S.A. Phone (530)"— Presentation transcript:

1 © 2006, Etienne Wenger The art of learning together Etienne Wenger Learning for a small planet P.O. Box 810 North San Juan, CA 95960, U.S.A. Phone (530) 292-9222 E-mail etienne@ewenger.com Website: www.ewenger.com

2 © 2006, Etienne Wenger

3 … a group of practitioners, who q share similar challenges q interact regularly q learn from and with each other improve their ability to address their challenges

4 © 2006, Etienne Wenger q From support to practice q From support to practice q Gaining a voice in research and policy practice and voice

5 © 2006, Etienne Wenger q To help each solve problems q To hear each other’s stories and avoid local blindness q To keep up with change q To reflect on their practice and improve it q To push the boundaries of their field q To find a voice and gain influence

6 © 2006, Etienne Wenger Quantitative biologists develop a community of practice after an acquisition. They create a common identity, build trust, and develop a shared practice. They learn to collaborate, avoid repeated tests, pool supply purchases, share equipment-- saving frustration, time and money.

7 © 2006, Etienne Wenger Key dimensions Practice Community Domain ParticipationParticipation SponsorshipSponsorship NurturingNurturing SupportSupport

8 © 2006, Etienne Wenger At DaimlerChrysler, Tech Clubs cut across formal structures: They provide the connections that keep the platforms from diverging into islands. Large cars Trucks Small cars Minivans Jeeps Advanced Vehicle Engineering Chassis Vehicle development Interior Powertrain Electrical/Electronics Scientific Labs and testing grounds Body

9 © 2006, Etienne Wenger … two complementary paths to the same vision CoP Just when CoPs need a more strategic focus … Just when the organization focuses on knowledge … Rio Tinto is designing a new service organisation to focus on excellence in strategic domains We already have a set of functioning communities of practice in key domains: informal infrastructure -> some passionate coordinators

10 © 2006, Etienne Wenger Australian Security and Investment Commission Seven directorates Seventeen communities of practice ExecutiveExecutiveOperationsOperations ComplianceCompliance Consumer protection EnforcementEnforcementFinanceFinanceRegulationsRegulations DerivativesDerivatives InsuranceInsurance InvestigationsInvestigations InsolvencyInsolvency LeadershipLeadership Change management Information management ASIC graduates Financial instrument management

11 © 2006, Etienne Wenger Municipal cultural planning Ontario leading municipalities provincial service organizations NGOs government departments and agencies departments and agencies downtown revitalization cultural tourism heritage site preservation economic development in local culture

12 © 2006, Etienne Wenger Key dimensions Practice Community Domain ParticipationParticipation SponsorshipSponsorship NurturingNurturing SupportSupport

13 © 2006, Etienne Wenger Communities of practice are key to the strategy of becoming the knowledge bank. Communities of practice are key to the strategy of becoming the “knowledge bank.” More than 80 “thematic groups” cut across regions and sectors. Now some communities are taking a strategic lead, applying the principles beyond the bank, to organize knowledge among client countries.

14 © 2006, Etienne Wenger For more information, go to www.ewenger.com Etienne Wenger Learning for a small planet P.O. Box 810 North San Juan, CA 95960, U.S.A. Phone (530) 292-9222 E-mail etienne@ewenger.com Website: www.ewenger.com

15 © 2006, Etienne Wenger Issue Issue Issue What are we about? Issue domain issues fluid participation enduring commitment connections big picture Issue focus

16 © 2006, Etienne Wenger initial list q Treasury single account q Accural based accounting q Managing liquidity q Cash forecast q Registration of liabilities q Budget classification by GFS2001 (types of reports) q IT system compliance – TA from other countries q System security q E-government built on existing systems q Module of wage calculation and HR management q Organization of system of operation and maintenance q Call center and help desk q Efficient debt management q Phases and problems of IT system implementation q Electronic digital archive

17 © 2006, Etienne Wenger for our issue q What are the key questions associated with this issue? q What kind of knowledge do we need to share to address these questions? What knowledge do we have? What knowledge do we not have? Where could we find it? q Who needs to be involved? Everyone? Subgroup? Others?

18 © 2006, Etienne Wenger q Story telling q Discussions of key topics q Case clinics q Project reviews q Mutual benchmarking q External benchmarking q Access to external expertise q Document sharing q Knowledge asset publishing q Learning projects q Etc.

19 © 2006, Etienne Wenger On a scale of 0 to 4 Community activities oriented to … … general ftf meetings … visits … specialized ftf workshops … input from experts … project teams … open-ended conversation … content publishing … training sessions … regular videoconferences © 2006 Wenger

20 © 2006, Etienne Wenger Indicators of success Where do we see ourselves … Where do we see ourselves … … in 6 months … in 12 months … in 24 months

21 © 2006, Etienne Wenger Who is going to do what ? Who is going to do what ? By when? What resources are needed?

22 © 2006, Etienne Wenger on our workshop q What did I expect? q What happened? q What did I learn? q What are my hopes now?

23 © 2006, Etienne Wenger For more information, go to www.ewenger.com Etienne Wenger Learning for a small planet P.O. Box 810 North San Juan, CA 95960, U.S.A. Phone (530) 292-9222 E-mail etienne@ewenger.com Website: www.ewenger.com

24 © 2006, Etienne Wenger knowledge as information q Knowledge is information: q Put the knowledge of the organization in a database q Useless databases with outdated information q Difficult to motivate people to use a database

25 © 2006, Etienne Wenger q Knowledge lives in communities: q The key to managing knowledge is connecting experts q Develop communities of practice for strategic domains q Technology is used to support the work of communities knowledge as practice

26 © 2006, Etienne Wenger Key issues - How to make knowledge a strategy? - How to connect communities and organization? - How to manage a portfolio of domains? A strategic conversation involving the organization and the communities of practice towards a knowledge strategy

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