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Welcome
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Henrietta TurnerManager, License Administration Colorado Parks & Wildlife (CPW) IPAWS Project Sponsor Ken ThomSenior IT Project Manager Governor’s Office of Information Technology IPAWS Project Manager Phyllis DeJaynesManager, Customer Service Colorado Parks & Wildlife (CPW) Subject Matter Expert, Customer Service
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Provide initial & ongoing IPAWS information Distribute informational email notices and background information Distribute existing shared documentation and provide ongoing updates Informational content included in regularly published (i.e. Agent Bulletins) Hosting informational webinars Today’s Technical Webinar Second Technical Webinar – To be scheduled POS system & IPAWS Application Quick View – July 11 th Additional webinars as needed Establish Communication Channels Obtain agent key technical points of contact Provide CPW key contact information to answer questions & provide information
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CPW Provide initial and ongoing IPAWS communication Establish communication channels with agents Provide information and supporting documentation Provide assistance where possible Retail Agents New agent agreement required Ensure POS deployments are completed before Go Live Date of 12/6 Communication Partnership Active Networks, LLC (IPAWS vendor) Establish communication prior to go live Shipment of POS equipment to current addresses Provide phone support for installation & testing Provide access to online training Provide ongoing POS hardware and IPAWS application management & support Provide all print stock and supplies
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Integrate Parks and Wildlife Products High Level of Customer Service Successful Partnership with Agents Improved Operational Efficiency and Effectiveness Improved Delivery of CPW Products & Services
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A modern web-based enterprise class system One-stop shopping for Colorado Parks & Wildlife recreationists Information gathered from the customer will be product driven Personalized web user experience Replace manual processes with automation Consistent methods of business operations and customer processing across the State Provide a standardized, secure POS system turn key solution which is deployed to all retail agents statewide.
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Owned & operated by Active Networks, LLC. Web portal (cloud service) multitenant system & application Performs all back end processing for product and customer management, sales transactions etc. Consolidated “one stop shop” recreation services & products offering for customers Consolidates legacy standalone systems (TLS, CRS, VRS) into a single system Centralized management of all customer, product, sales transactions and information Offers centralized internet based single sign on point for customers Leverages standardized Point of Sale (POS) systems at remote agent locations POS systems will be deployed to all agent and dealer locations POS systems will support the sales of all CPW products POS system connects to IPAWS system via an internet connection to manage all product sales transactions & customer information. POS system completes product fulfillment with local printing of license products Provides a Call Center for both customers and Agent Support Services
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Business Model & Processes Vehicle Dealerships can remain as they are today. They do have the option to sell CPW products through the POS. Just send request via email to Henritta.Turner@state.co.usHenritta.Turner@state.co.us All CPW products will be managed & sold through POS system No on hand serialized inventory All license products will print to local printers Centralized Product Inventory & sales tracking
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Example of Licenses and Passes Available Annual Fishing License Annual Small Game License Annual Fishing & Small Game Combination License Over-the-Counter (OTC) Big Game License Leftover Limited Big Game License Annual Park Pass Multiple Park Pass
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Hardware Components – Old TLS equipment
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Base Unit
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POS system requires local power and wired LAN connection that has access to the internet. Local network connectivity, internet connectivity and related support is the responsibility of the agent. Windows 2010 Enterprise Embedded (hardened) Operating System POS system is a locked down, single use machine. Browser based application where POS connects to AWO via web link and runs the Issuer Manager application off the AWO system. POS operating system is installed on and runs from, a USB key locally attached to the POS. USB key contains OS, back up images & various system troubleshooting & management tools. LOGMEIN is the POS remote management tool used by the vendor, Active Networks. Supporting documentation will be sent out after webinar. POS system provided by Active Networks and completely managed by Active Network’s support teams. If Corporate security requires a security scan of the POS system’s operating system, please send the request in email to our technical project manager at ken.thom@state.co.us. ken.thom@state.co.us Additional technical documentation will be emailed with presentation documents to Technical Contact’s email address.
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Active begins shipping POS systems 11/2016 Deployment Schedule and exact shipping dates are being developed Site readiness checkpoint emails begin 9/2016 IPAWS Project Go Live Date 12/6/16
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POS systems will replace existing TLS equipment for the sales of CPW products. Potentially significant changes will be required to support the POS installation. Major change in business model and processing which will require staff training time. Additional information will be provided to the technical contact email addresses on an ongoing basis. For non technical contacts who wish to be added to email distribution, please send request to ken.thom@state.co.us.ken.thom@state.co.us Email based “readiness checks” will be sent out to track site readiness and offer assistance to the degree possible. Additional Upcoming Webinars will be scheduled as needed or requested, with webinar dates being emailed to technical contacts. Power point deck along with all existing documentation will be zipped up and sent to the Technical Contact email addresses. Any VRS Dealerships who want to sell CPW products, contact Henrietta Turner.
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Henrietta Turner IPAWS Application & business questions Henrietta. Turner@state.co.usTurner@state.co.us Kirk Teklits IPAWS POS system and business questions Kirk.Teklits@state.co.us Kirk.Teklits@state.co.us Ken Thom IPAWS Project & POS technical questions Ken.Thom@state.co.us Ken.Thom@state.co.us
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