1. Performance & Supply Chain Programs
Published by Vendor Operations
Discussion Document

2. Toys R Us Compliance Programs
The following presentation will review the various Supply Chain measurements in place, and provide detailed instruction on how to succeed when interacting within the Toys R Us Supply Chain.
These programs are designed to help ensure products are shipped on time, and can be accurately received into our DCs or stores.
Should non-compliance occur, infractions will generate.

3. Agenda
Purpose: To Review the various Supply Chain Compliance Programs currently implemented by Toys R Us to set up Vendors for success.
Topics Covered:
(DPS)- Delivery Performance System
Infractions
ASN
GS1-128
Routing
Appointment & Appointment Scheduling
ETA and Delivery
UPC compliance
Item
Goal: To help our Vendor community understand the various supply chain expectations when interacting within the Toys R Us.

4. What is DPS
The Delivery Performance System (DPS) is a web-based application enabling on-line monitoring of vendor supply chain performance, compliance, and appeal management. 
This system provides visibility to instances of supply chain non compliance.
Instances of non-compliance are referred to as “infractions”
For further details about DPS please see the “DPS Navigation” presentation.

5. What is an ASN?
An ASN (Advanced Ship Notice), is an Electronic Data Interchage (EDI) document that supports our receiving team when bringing in goods, and is transmitted prior to the goods arriving in our warehouse.
Operationally, this document provides receipt visibility to the distribution center, and assists in the efficiency of moving product throughout TRU DC’s and stores.
Without a proper, error free ASN, the Toys R’ Us receipt process is negatively impacted, leading to a delays in the goods being received as well as getting to our stores.

6. Reasons how an ASN can be Non Compliant
No ASN for DC Receipt- TRU did not receive an ASN related to the PO in question.
Late ASN for DC Receipt- Any ASN received after goods received in DC will be considered late.
ASN Variance- Generates when there is a variance between what is entered on the ASN and what is received within the DC.

7. Best Practices for Transmitting an ASN
Make sure an error free ASN is transmitted and acknowledged via 997 Functional Acknowledgement before goods are received within DC.
If an ASN generates errors, be sure to resend ASN in its entirety (using the same ASN ID), before goods are received in TRU warehouse.
Make sure all ASNs are transmitted within a timely manner.
Make sure ASN represents EXACTLY what is being shipped to TRU.

8. GS1-128 Labeling
When shipping goods, Toys “R” Us requires both master carton marking along with proper shipping labels.
Toys”R”Us utilizes label formatting consistent with the GS1 US Common Label for shipments delivered within the United States.
These labels provide valuable information such as: Item number, UPC, ship-from, ship-to details, that helps to track individual cartons from the beginning to the end of our supply chain. These labels are utilized during our receiving process, and speed the flow of goods through our network.
For further details refer to section 12.7 of the Domestic Vendors Guide Located on the Vendor Extranet .

9. GS1-128 Carton ID (Example)

10. GS1-128 Labeling Expectations
ALL individualized cartons that are being sent domestically to TRU warehouses must contain a unique GS1-128 carton ID and label.
Labels must be affixed in the proper location
For further details regarding label placement please refer to section of the Domestic Vendors Guide Located on the Vendor Extranet .

11. Best Practices for GS1-128 Labeling
Make sure that all cartons are represented on the ASN, and are represented with a unique GS1 carton ID.
Ensure prior to shipping that each carton is affixed with GS1-128 carton ID.
For more information on GS1-128 expectations, please go to section 11.6 of the Domestic Vendors guide.

12. Routing
Only Collect Vendors are required to request for routing.
Routing is submitted through the Freight Order Management System (FOM).
To gain access to FOM, please reach out to

13. Why Measure Collect Vendor’s for Routing
Proper routing within Freight Order Management (FOM) helps Toys R Us to plan the exact amount of space that will be needed to store and transport goods, and can be used to maximize available equipment.
Collect orders may be combined with other PO’s, and therefore it is critical that space within our trucks is accurately accounted for.

14. Routing Compliance Expectations
Routing must be submitted more than 3 FULL business days before the start ship date of PO.
Cartons that are routed through FOM must be fully representative of what is sent on ASN, and what will be received by the Toys R Us warehouse.

15. When should I submit for routing?
A routing submission in FOM must occur more than 3 full business (Saturday & Sunday are not considered business days) days prior to the start of the PO Ship Window. Routing within the 3rd day is not considered compliant.

16. Best Practices when Routing
Make sure that each shipment is accurately routed within FOM within the three full business day rule.
DO NOT Route within the third day as this is not compliant.
Please ensure, when routing, that all cartons being represented are available, and there will be no variances in what is actually received.
No PO changes should occur after routing has been committed within FOM.
Communicate with RRES of any routing related issues

17. Appointment Scheduling
Only Pre-Paid Vendors are required to request appointments.
Appointments are requested through LEAN.
For access to LEAN, please reach out to

18. Why measure Pre-paid Vendors for Appts?
Toys R’ Us depends on Pre-paid vendors to make timely, accurate appointments to ship goods to our DCs, in order to streamline the amount of trucks coming into and leaving our DC’s.
Appointments help to control space and labor, and plan out exact schedules for our DC docks.

19. How is an Appointment Non Compliant
Late Appointment show- Carrier is required to arrive on, or up to one hour prior, to requested appointment time.
No Appointment Show- Carrier does not show up for requested appointment, or reschedule occurs within 8 hours of drop-off.
**All appointments are expected to be made by Tuesday of the ETA week.

20. Appointment Compliance (Timeline)
NOTE- All appointments expected to be made by Tuesday of the ETA week.

21. Best Practices for Appointments & Scheduling
Make sure all appointments are scheduled by Tuesday of PO ETA week.
Ensure carrier arrives on time or up to an hr. prior for each appointment, and checks in with guard booth in timely fashion.
Insist carrier receives TRU approved time stamp upon arrival.
Communicate with the LEAN Logistics team of any appointment related issues (weather, application access etc.)

22. ETA & Delivery Programs
ETA Performance is measured in two ways:
Fill Rate Compliance- The variance between what represented on the current PO and what has actually been received.
Delivery Compliance- Individual milestones that have to be met within the supply chain process to ensure product arrives at the DC during the necessary timeframe.

23. ETA Measurements for Collect Vendors
Fill Rate- What is received in DC vs. what is represented on the current PO.
Late Ship Window- Carrier picks up outside of ship window, as laid out on the PO.
Late Routing Request- Routing is submitted within 3 full business days of the start of the ship window.

24. ETA Measurements for Pre-Paid Vendors
Fill Rate- What is received in DC vs. what is represented on the current PO.
Late Appointment Request- Appointment must be scheduled by Tuesday of ETA week.
Late Appointment show- Carrier is required to arrive on, or up to one hour prior, to requested appointment time.
No Appointment Show- Carrier does not show up for requested appointment, or reschedule occurs within 8 hours of drop-off.

25. Best Practices for ETA Compliance
Ensure understanding of procedures prior to the shipment of product.
If a collect shipper, make sure any late pickups are reported to
Vendor is responsible for notifying the carrier of issues with pickup.
If a prepaid shipper, make sure all appointment times are adhered to. If any need to be rescheduled, put in the reschedule at least 8 hours prior to appointment time. If you have problems with making proper appointments, please reach out to

26. UPC Not on File Program
The UPC enables Toys “R” Us to accurately track inventory, attribute sales appropriately, maintain in-stocks, and delight our guests with a prompt, reliable service.   The omission, or inaccuracy, of this critical piece of information can lead to downstream disruptions that negatively impact POS integrity, product availability, and the customer experience
UPC non-compliance is identified by our stores, and communicated through notifications.
UPC infractions cannot be viewed in the Delivery Performance System.

27. Preventing UPC Not on File Non Compliance
Make sure all, active, sellable UPCS have been identified and approved within EDQ.
Ensure you are set to receive UPC Compliance newsletters under your vendor user subscriptions.
For more information regarding subscriptions, please reference Section 9.1 of the Domestic Vendor Guide.
UPC infractions are not visible within DPS, so make sure to appeal any infractions thought to be invalid, in an to

28. New Item Initiation Program
Each new item that is added into our assortment will receive an administration fee.
This fee is utilized towards item maintenance in our systems.
It will be automatically generated and assessed on your next invoice.

29. Item Verification Programs
As part of the new item initiation, one full production master case pack sample must be sent to one of our verification centers.
This case pack must arrive at LEAST 48 hours prior to product being received in our DC.
Failure to send items for verification will result in an unverified item violation.
For more detailed information, please refer to Section of the Domestic Vendor Guide on the Vendor Extranet.

30. Item Variance
This program ensures data integrity of all item/carton attributes input upon item setup in EDQ.
Verification must occur prior to product being introduced into our Supply Chain.
A tolerance threshold is utilized to accommodate for minor discrepancies.
For more detailed information, please refer to Section 11.8 of the Domestic Vendor Guide on the Vendor Extranet.

31. Best Practices for Initiating New Items
Ensure all, active, sellable UPCS have been identified and approved within EDQ.
Continuously manage your item master report which can be viewed through Green Lion Digital.
Do not release product into the Toys R Us supply chain prior to verification.
Allow enough time for the verification process to be completed to avoid potential for any variances.

32. Communication
The Vendor Operations team is here to support Toys R Us vendors and encourages every Vendor to work closely with the Toys R Us Planning and Logistics team.
Please be sure to view all of our available trainings in the Vendor University section of the Vendor Extranet
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