1. CEF2016CEF2016 1 WG REPORT “CONSUMERS AS MARKET ACTORS” Georgios Kiriazis, DG JUST.E6

2. CEF2016CEF2016 2 WG Report Structure Part 1 Interim Report at 7 th CEF 2015 Finalised for 8th CEF 2016 Draft Part 2 Work in progress to be finalised in 2016

3. CEF2016CEF2016 3 WG Report Part 1 Ch. 1: Mandate of the WGCh. 2: Energy markets in 2015Ch. 3: Active energy use & citizenshipCh. 4: RecommendationsAnnexes A-F

4. CEF2016CEF2016 4 Ch. 3: Active Energy Use & Citizenship Chapter 3 1. Demand Response 2. Energy Efficiency 3. Collective Switching 4. Energy Cooperatives 5. Community Projects 6. Intermediaries

5. CEF2016CEF2016 5 Part 1, Chapter 4: Recommendations 1 Competitive markets and EU policy design 2 Transparency, user-friendly information & trustworthy advice 3 Regulatory framework and governance 4 Support of innovation, energy efficiency at home, and demand response 5 Stock taking of market developments

6. CEF2016CEF2016 6 Part 1: Annex A 1 Examples of cooperatives working on energy 2 Examples of collective switching campaigns 3 Examples of collective switching and community energy schemes in the UK 4 Collective switching campaigns across Europe 5 Intermediaries – problems encountered or complaints received

7. CEF2016CEF2016 7 Part 1: Annex B - F Annex B: Farmivirta (Finland)Annex C: Repowering London (UK)Annex D: Energy efficiency measures (Sweden)Annex E: The potential of gas for more efficient heatingAnnex F: Members of the Working Group

8. CEF2016CEF2016 8 WG Report Part 2 Consumer empowerment through better information Clarity and comparability of energy bills Smart and timely access to consumption data Independent, verified and customizable comparison tools Minimum standards for the presentation of offers and claims Easy, quick and reliable switching Energy consumer rights ● Implementation and enforcement ● Complaints by energy consumers ● Awareness of consumers about their rights

9. CEF2016CEF2016 9 THANK YOU!