1. Program Manager DCPS/ATAAPS
DFAS - Indianapolis Payroll Office Army Customer Service Representative (CSR) Workshop
Maria Petrone
Program Manager DCPS/ATAAPS
Unclassified

2. Program Manager Civilian Pay
Liaison with DFAS on issues relating to Defense Civilian Pay System (DCPS)
Liaison with DFAS/DISA on issues relating to Automated Time and Attendance Production System (ATAAPS)
Attend and vote at DCPS/ATAAPS CCBs
Coordinate CSR Workshop/training events
SBA audit
Local National Pay
OPM, HRLOB, Work Group Member

3. Customer Service Representative
First line of defense for pay problems
Thank you for your service to ~259,000 Army civilian employees!
What is your internal process for elevating issues?
ACOM/ASCC/DRU POCs
Local CPAC
Communication with DFAS
Remedy, Imaging, DFAS help desk
ATAAPS Columbus Call Center, DISA tickets

4. Customer Service Representative
CSR/Timekeeper Reports
P Code in work schedule
Imaging
Remedy
Pay audit guidance
SF 50s
Using correct title
Closing tickets
Security
Requesting access (Remedy/DCPS)
CAC enable
Log in requirements
Documentation audit

5. Customer Service Representative
Electronic documents in myPay
LES, W2, 1095, Debt Letters
Pay.gov
Military Service Deposits
Debts
Audit Readiness
Local vs. Army policies
DCPS/ATAAPS SCRs
ATAAPS access control changes
Civilian Relocation

6. CSR Workshop
Learn and improve skills to provide better customer service
Interact with counterparts and DFAS
Information sharing and collaboration
Ask questions
Train the trainer – not everyone gets to attend

7. Self Help and Research Good sources of information DFAS4DOD DODFMR
Manuals, RCDs, Forms
DODFMR
VOL 8 – Civilian Pay Policy
APAN
CSR Workshop briefings, eTutorials, Knowledge Tree, Remedy Expectations
What else?
DSSR, OPM, TSP, DFAS.mil, myPay, APD, internal sites

8. HAVE A GREAT WEEK! Future of the Program
What do you need? How can I help?
Future CSR Workshops
Defense Collaboration Services (DCS)
Ideas and suggestions!
HAVE A GREAT WEEK!