1. Making the Most of your Planning Service Martin Hutchings, PAS Date: October 2013www.pas.gov.uk

2. Session objectives As advertisedAs purchased ?

3. 1.Interpret some data 2.Exercise 1 – Study a ‘real’ report 3.Exercise 2 – What’s our role? 3 things to do before lunch

4. Part 1 – Data Report ‘coaching’ *@!! value in Limits!

5. There are some graphs This is ‘you’ These are your peers This is the avg

6. Walk-through a report TEST CASE REPORT

7. Appeals & Speed Appeals: low = good Speed: low = bad

8. TEST CASE REPORT

9. Summary Page 2 How resources spent Application fees Vs costs (subsidy) Strategic planning Where do costs ‘sit’ compared with peers?

10. Application numbers Strategic Vs small, complicated Vs routine Cost / income for each application type, and each activity Where are the main differences? Does ‘different’ make sense or is it a concern? Handling applications (Pg 3)

11. VOR, withdrawn, no fee – duplicated effort, re- work Pre-application – volume, cost, income Delegation – rate and permissions granted Speed – NI157, 26 weeks Performance (Pg 4-6)

12. Scores on service experienced Votes – what’s important? Customer satisfaction (pg 7) In or out of step – what are the messages?

13. quick response to pre-application requests ̇̇ availability of planners prior to submission ̇̇ information, design guides and policies available on the website ̇̇ getting a speedy decision on your application ̇̇ access to the case officer ̇̇ validation requirements – clear and concise ̇̇ chance to amend application before it is decided ̇̇ consistent advice from officers ̇̇ elected members engaged and involved throughout the process. Customer satisfaction (pg 7)

14. Investment (p8) ‘Discretionary’ spend Promoting development? Pre-application work? Service improvement?

15. Summing it up… Simplify some of our routine work (LDO’s?) Conditions – costly / necessary? Most big schemes invalid despite pre-app Lots of pre-app work but no income Customer feedback – validation, consistency, speed Investment – shift pre-app income into promoting development

16. Reports on your table Begin! 1.Summary for the Cex/Portfolio holder in a lift: “what have we learnt ?” 2.Analysis: -What’s the good news? -What needs a closer look? -What must we act on now - top 3 priorities 3.Feedback

17. Tea / Coffee

18. Exercise 2 Let’s look at bit closer at ourselves: Our priorities Our own data Themes from earlier What is your role?

19. Questions?

20. Come and see us. Sign up for newsletter. Visit Khubs

21. Sign up to our newsletter Become a peer ! Change the world ! email pas@local.gov.uk web www.pas.gov.uk phone 020 7664 3000