1. Communication and Employability Skills for IT Unit 1 1

2. Basic Housekeeping 2  Check Lanyards  Complete Register  Health and Safety check  Reminder about use of mobile phones  Reminder about classroom rules  No food or drink, thank you!

3. 3 You should make notes as you go along when theory is delivered in order to complete the task successfully therefore bring a pen and some paper please! Please make notes to the best of your ability.

4. Today’s Learning Outcomes 4 Understand the principles of effective communication:  Principles involved  General communication skills  Cultural differences  Adapting to suit an audience  Accuracy  Engaging the audience  Question and answer

5. The principles of effective communication 5 The principles of effective communication depend on the type of communication that you are using. There are some that apply in general, some that relate only to interpersonal communication and others that apply specifically to written communications.

6. The principles of effective communication 6  General communication skills apply regardless of________________ of communication.  Interpersonal communication skills come into play when you are talking to someone _______________or when your message is being communicated so that the audience can ______________ (even if you cannot____________).  Written communication skills apply only when you commit a communication________________________ (for example, ___________________________________).

7. The principles of effective communication 7  General communication skills apply regardless of________________ of communication.  Interpersonal communication skills come into play when you are talking to someone _______________or when your message is being communicated so that the audience can ______________ (even if you cannot____________).  Written communication skills apply only when you commit a communication________________________ (for example, ___________________________________).

8. The principles of effective communication 8  General communication skills apply regardless of the form of communication.  Interpersonal communication skills come into play when you are talking to someone face to face or when your message is being communicated so that the audience can see and / or hear you (even if you cannot see or hear them).  Written communication skills apply only when you commit a communication to paper (for example, in a letter, email or press release), to a slide in a presentation, or to a webpage (for example, in a blog).

9. The principles of effective communication 9  Let’s first look at general communication skills; we will then focus on interpersonal skills and how best to communicate in writing.

10. General communication skills 10  For communication to take place, there must be an audience for your message to be communicated to.  Who that audience is will determine the type of language you use, the way you put your words together and how you deliver your message.

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12. 12  RULE: The whole group must be split in three subgroups, the subgroups must work as a team and there should be no duplication of roles.  You will have to share the outcome with the rest of the class.  You have 7 min! OR choose from the link below You have 7 min!  http://www.classtools.net/education-games- php/timer http://www.classtools.net/education-games- php/timer

13. 13 Explain, giving examples, of the following possible aspects of communication at a workplace?  Cultural differences  Adapting to suit an audience  Accuracy  Engaging the audience  Question and answer

14. Activity 14  Using the online hand book on Moodle use information on Pages 15 /16 and create a presentation to summarise your understating of the general communication skills.

15. Activity 15  Using the online text book on Moodle use information on Pages 15 /16 and create a presentation to summarise your understating of the general communication skills.

16. At the end of the session revisit aims and objectives to check if the learning took place aims and objectives 16