1. Unit5-2 Booking Air Tickets

2. Clerk: China Southern Airlines. Good morning, sir. May I help you ？ Caller: Yes, do you have any flights from Guangzhou to Chicago in the afternoon? Clerk: We have flight cz888 at 3:30 p.m. Caller: I`d like to reserve five seats on flight cz888 on April 2. Clerk: If you`ll excuse me for a second, I`ll find A Call -Booking air tickets

3. out for you… I `m sorry to tell you the seats are all booked for flight cz888. But maybe there are some cancellations. Let me see…Yes, there are exactly four cancellations. How lucky you are! Caller: Then, can you reserve two of them for Ms. Marry Parks and Mr. Tom Park. Clerk: How do you spell the names? Caller: M-A-R-R-Y P-A-R-K-S and T-O-M P-A- R-K-S. A Call -Booking air tickets

4. Clerk: By the way, what class do you prefer? I mean first class or economy class? Caller: First class Clerk: One way or round trip? Calller: One way trip. Clerk: So, you`ve booked two seats of first class of one way trip on flight cz888 for Ms. Marry Parks and Mr. Tom Park. A Call -Booking air tickets

5. Caller: That`s all right. Clerk: Please keep in mind to confirm this booking 24 hours ahead. Caller: I see. Thank you very much. Clerk: You`re welcome.

6. Words and expressions 1.Flight n. 航班 e.g. You may take flight cz323 to Beijing this morning. 您可以坐早班机 cz323 航班飞往北京。 The flight cz388 to Kunming you took has arrived at 4.p.m 您搭乘的飞往昆明的航班 cz388 下午 4 点已经抵。 2. booked, adj. 订满了， e.g. I`m sorry the rooms are booked. 抱歉，房间已满。

7. Words and expressions 2. reserve v. 预订，保留 e.g Please reserve a seat for me. 请给我预留一个座位。 I`d like you to reserve a ticket for me. 我想您帮我预留一张票。 3. Spell v. 拼写 Can you tell me how to spell your nation`s name? 你可以告诉我怎样拼写你国家的名字吗？

8. Words and expressions 4. Class n. 舱 first/ suite class 头等舱 economy class 经济舱 business class 公务舱 5. one way 单程 round trip 往返程 6. direct flight 直达班机 connecting flight 转机 flight connection centre 转机中心

9. Words and expressions 7. Keep in mind 记得 You should keep in mind not to take knives with youself when you get on the plane. 您必须记住不能带刀上飞机。 8. Confirm v. 确认 The passengers should confirm the reservation for the tickets one day before. 旅客们必须提前一天确认预定的机票。

10. Pattern drills 1.China Southern Airlines ：中国南方航空公司 China Eastern Airlines ： 中国东方航空公司 2. What class do you prefer ？您喜欢什么舱位？ 注意用 what. What class What color What size

11. Oral skill Work in groups. Help your manager,Tom Smith book an air ticket to Beijing for he will go to Beijing on business on Dec10 and book a suite in Beijing Hotel for 2 days.Then Call to tell your manager of the arrangments.

12. Requests: 1.Work in groups of 4 students; 2.Writing 3 dialoges; 3.Team work; 4.In-class performance; 5. Performance less than 8 minutes.