1. Biffa CustomerZone Customer Presentation

2. Biffa CustomerZone Nonstop availability - access to the zone is available 24 hours a day, 7 days a week Controlled user access - Manage who within your organisation can carry out which transactions and access what data Increased visibility – See exactly what’s going on with instant access to all of your detailed data Service tracking – View the status of a some services with updates from the depot What does it do for you?

3. Biffa CustomerZone The Look and Feel

4. Biffa CustomerZone The Homepage Quick feature buttons to: Make a Booking Pay an Invoice Waste Transfer Note Renewals Secure Messages Amend your details View Reports The Home Page An intuitive homepage allows easy and speedy access to the areas of the site the customer will use most.

5. My Services Provides you with visibility of: Service details Service booking functionality Service updates Missed collection photographs Service amendments Biffa CustomerZone My Settings Provides you with visibility of: Amend user details Upload your own company logo Sign up for service notifications The primary administrator(s) can add and maintain users My Invoices Provides you with visibility of: All current unpaid Invoices Last 6 months’ invoices Ability to query an invoice online Ability to pay an invoice online My Reports Access to your own reporting suite including: My Services report Transaction report Landfill diversion Customer Services The 4 key sections

6. Biffa CustomerZone CustomerZone Support Support View Frequently Asked Questions Raise a Support note to our support teams

7. Biffa CustomerZone Get Started Get Started on CustomerZone Now! Go to www.Biffa.co.uk/Register to set up your loginwww.Biffa.co.uk/Register