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Raheel Hannan (UK Director) Ahmad El Godamy (Egypt – Director) Mustafa Mahmood (Egypt – Director) Ahmad El Dardiry (Chief Technology Officer) 17 September.

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Presentation on theme: "Raheel Hannan (UK Director) Ahmad El Godamy (Egypt – Director) Mustafa Mahmood (Egypt – Director) Ahmad El Dardiry (Chief Technology Officer) 17 September."— Presentation transcript:

1 Raheel Hannan (UK Director) Ahmad El Godamy (Egypt – Director) Mustafa Mahmood (Egypt – Director) Ahmad El Dardiry (Chief Technology Officer) 17 September 2010

2 Agenda: An overview of MadinahArabic Tuition Centre Overview – Student base Next steps / Timeline for launch of Tuition Centre Teacher pre-requisites Contract terms Moneybookers issues Courseviewer Application Booking System Questions Contact Information

3 MadinahArabic.com Overview UK based Project - founded in 2002 No.1 Website worldwide for free Arabic Language Over half a million visits, 250k unique users over last year Visitors from 200 countries / territories worldwide Ranked no.1 in Google for major search terms Self-funded project – no affiliations Main purpose – education of Islam through Arabic language (for Muslims and non-Muslims)

4 Madinah Arabic – Statistics (last 12 months) Source: Google Analytics (15 Sep 2009 to 14 Sep 2010)

5 Tuition Centre Overview Source of our student base: 1200 students registered interest in service Over 12,000 users on our email distribution list Thousands of daily visitors to www.madinaharabic.comwww.madinaharabic.com Discussion forum Online Bookstore Teachers: 430 teacher applications / 40 selected Male / Female teachers Multi-lingual – English (majority), French, German, Spanish, Italian, Russian, Chinese Continual recruitment to fulfil demand Technology and Learning Experience: Courseviewer application (incl chat + whiteboard) Booking System E-learning system (in development)

6 Timeline for Tuition Centre Launch Background: Emphasis now on rapid teacher training in systems and Moneybookers setup before official launch. Quality and teacher confidence in systems and teaching methods is crucial to our reputation – we have a huge student base and don’t want to lose them on launch – preparation is key – teachers must take responsibility to learn systems / methods. New technology – we need teacher help in reporting problems – e.g. managing diary, scheduling lessons etc. Workshop 1 – training – Friday 17 th September Daily Workshops - 9.30pm to 11pm (from Monday 20 th September) : Teaching techniques (using Courseviewer) Booking System – Help and Support Courseviewer – Help and Support Moneybookers – Help and Support FAQ’s / Other questions Minor launch (1 to 2 students per teacher) – Wednesday 29 th September Official launch (start notifying thousands of students) – Wednesday 13 th October Teacher Payment Schedule: Interim – 15 th October (for lessons in minor launch period) Beginning of calendar month – first payment after 1 st November (October lessons) Thereafter beginning of Calendar month – e.g. 1 st December, 1 st January etc

7 Teacher pre-requisites Communication: Good internet connection Mobile phone (voicemail enabled) Teaching: Good microphone and Webcam Good and Reliable PC Courseviewer application understanding Booking System understanding Quiet / professional environment for instruction Preparation / reading of courses (especially those with non-teaching background) Commitment: Daily checking of emails / booking system inbox Regular answering of mobile phone Islamic mindset / understanding of project objective Respectful handling and treatment of students (note students will provide feedback (1 to 10) on teacher instruction, call quality, language etc. If a teacher has regularly low scores we will make recommendations for teachers to improve.

8 Teacher Information – Contract terms Contract will be sent out in next 2 to 3 weeks Teachers are not employees of Madinah Arabic Ltd but will be working under an ‘agency’ relationship whereby Madinah Arabic will provide students / lessons and teachers provide teaching services. Teachers will have to pay their taxes in country of residence (e.g. Egypt) Teachers will be part of our team and we will have regular workshops, training and teachers are responsible for representing the Tuition Centre and should explain to students they are part of the centre. We will pay teachers based on the hours taught, skill level and time of day taught. Exceptional teachers will be paid higher rate. Teacher rates will be between £2.50 and £3.50 per hour (approx 22 EGP to 31 EGP) as discussed in interviews. Teachers are expected to teach for a minimum of 10 hours weekly. Teachers who teach for more hours will be given greater priority in students / lessons. Teachers should give us sufficient notice if unable to continue teaching. Information: The profit made by the centre is re-invested into the development of the website, marketing to increase students, running costs for maintaining website, salaries for staff.

9 Moneybookers issues Moneybookers Issues: Moneybookers is our only preferred method of payment as it has been tested. Please follow the advice in this document for teachers who have NOT received verification letters. PLEASE ALSO ENSURE THAT YOU HAVE SET UP A BANK ACCOUNT AND ENTERED THIS INTO YOUR MONEYBOOKERS ACCOUNT SEPARATELY. Verification Overview (URGENT) – see next page for full instructions: Recent advice (thanks to teacher Mohammed Hasan) : Log into your Moneybookers account at www.moneybookers.com :www.moneybookers.com Click on Email support on left menu (My Account tab) Click on the My Profile tab first Then click on “Post Address Verification” in the links below Then click on the link “I have a general question about post address verification” Contact Moneybooker as follows (please see next page for detailed instructions): Send a support ticket to Moneybookers to inform them that you have sent your address verification request and not received the letter. Moneybookers will send you some instructions asking you to scan a document proving your address (e.g. bank statement or utility bill (gas, electricity, water bill etc). Login to Moneybookers and upload this scanned document. Your account should be verified within a few days. Please send us an email to confirm verification on ma@madinaharabic.comma@madinaharabic.com If you have any problems then please contact Ahmad El Dardiry on ahmadeldardiry@madinaharabic.com ahmadeldardiry@madinaharabic.com

10 STEP 1 – How to contact Moneybookers: STEP 2: How to raise a ticket re verification

11 Receiving an email from Moneybookers You should receive an email like this from Moneybookers: AFTER receiving the email above, then follow the steps in the next page / slide.

12 STEP 3: AFTER RECEIVING MONEYBOOKERS RESPONSE – Complete steps below:

13 Courseviewer Application Login / Account details Accessing Selecting a Coursebook Student access control (concept and booking system) Zooming and Panning (Moving) Using Chat application Using Whiteboard application

14 Booking System Application Registration process (admin) - information Logging in Live system (ready next week) Managing Diary (and importance) Receiving students / lessons from admin Managing Lessons (reschedule, cancel, recurring lessons) Sending messages to students / teachers Receiving student feedback (admin) Managing payments Managing Profile Concepts (Timezone (incl DST), Diary availability, recurring lessons etc)

15 Questions?

16 Contacts High level enquiries: Raheel Hannan (UK Director) madinaharabic@madinaharabic.com madinaharabic@madinaharabic.com Technical (incl Moneybookers / Courseviewer / Booking System): Ahmad El Dardiry (Chief Technology Officer): ahmadeldardiry@madinaharabic.com ahmadeldardiry@madinaharabic.com Language / Training: Mustafa (Manager / Director) mustafa@madinaharabic.com mustafa@madinaharabic.com Ahmed El Godamy (Manager / Director) elgodamy@madinaharabic.com elgodamy@madinaharabic.com


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