1. Robin Bischert Chief Executive Bath Tourism Plus

2. Bath Tourism Plus (BTP) BTP is a Destination Marketing Organisation responsible for promoting and marketing Bath and the surrounding area Company established in October 2003 – replacing the local authority operated Bath Tourism Bureau Public/Private Partnership – ‘not for profit’ local authority controlled company

3. BTP Board Structure Two shareholders B&NES Council GWE Business West 13 Board Directors Executive Chair 3 Directors nominated by each individual shareholder 6 Directors nominated for their professional expertise and/or sector knowledge

4. Bath Tourism Plus BTP Company Mission “Work with its partners to deliver a flourishing and sustainable tourism industry in B&NES which contributes to economic prosperity, enhances the image of Bath and the surrounding area, is in harmony with its unique environment and adds to the quality of life for those who live there”

5. Destination Partnership Future Bath Plus Bath Tourism Plus Bath BIDCulture/Events

6. Destination Partnership Future Bath Plus’s main areas of focus –Creation of a Business Improvement District –Research and assessment of destination performance –Coordination of events and destination marketing activity –Championing product development and public realm improvement

7. Starting Point BTP Business Plan 2003/5 “ …following the establishment of a membership organisation and its first two years of operation the Company will enter into a new joint working arrangements within a larger sub regional partnership organisation”

8. Key Challenges A strategic reassessment of the operation = Focus on Destination Marketing rather than Destination Management Invest in areas offering potential income growth and synergy with both the company and destination objectives: –New DMS system with online booking capability –Takeover the Bath Christmas Market –Refresh TIC Withdrawal from loss making areas e.g. reduce the number of publications

9. Key Challenges Cultural change Adopt a commercial focus Reassessment of priorities Devolved responsibility Encouraging innovation and entrepreneurship Excel on promises made to our members and over delivery against plans agreed with shareholders Reward success

10. The story so far…………….Income & Funding 2004 - £800K(50% Public sector funding) 2011 - £2m(20% Public sector funding) Commercial income 42% increase during the last two years Public sector funding support £400,000 per annum via a Service Level Agreement with B&NES Council

11. The story so far……..Commercial Membership 2003 No commercial members 2011 452 (over 90% annual retention rate) 85% of members are SMEs Average membership fee £200 Additional income per member£595* Total average income per member£795 * Income from advertising and accommodation booking commission

12. The story so far………Commercial Membership

13. The story so far………...Tourist Visitor Centre Footfall 2003 - 301,0002011 - 540,000 Accommodation Bookings 2003 - 6,0002011 - 9,000 (6,000 bookings online) Value of Bookings 2003 - £593,0002011- £1.6m

14. The story so far……..…..Tourist Visitor Centre Net Retail income 2003 - £30,0002011- £101,000 Tickets sold 2003 - Minimal2011- 39,500 Value of Ticket Sales 2011 - £546,000

15. The story so far……………..…………Marketing Limited budgets - so focus has been on PR Campaigns Jane Austen (BBC Series + Hollywood movie). BTP generated coverage in; - Daily Express, Daily Mail, Sunday Express, Telegraph Magazine, Country Living, GB Magazine (Holland), Check In (Finland) and the Washington Times (USA)

16. The story so far……………..…………Marketing Royal Bath (Royal Wedding) –12 international journalists visited Bath to feature the destination in articles around the Royal wedding Overall value of PR coverage 2003 – £500,000 2011 – £1.7M

17. The story so far............Bath Christmas Market Trading loss/surplus 2004 (-£17,000) 2011 £135,000 129 retail units 300,000+ visitors over an 18 day period £60 spend per person on retail, entertainment, food and drink in the market and city

18. 64% of visitors attracted to Bath because of the market 13% of visitors stay overnight In 2010 the Christmas Market generated an additional spend of £10.8m in the destination The story so far............Bath Christmas Market

19. The story so far………………………Research

20. The story so far....................................Staffing

21. Questions