1. Teaching Operations Management Using 3D Role Playing Games Peggy Daniels Lee, Ph.D. LEAP INdiana – Faculty Collaboratives Conference

2. Real Life Teach Operations Management & Supply Chain Management –Online, blended, hybrid since 2000 –Kelley since 2009 Second-career academic Extensive use of games and virtual worlds to teach OM Faculty Chair for Undergraduate Programs

3. Second Life, OpenSim Came for work in March 2007 Stayed for the music and the people Own a Jazz Club Involvement –Education groups –Music groups –Editor, Journal of Virtual Studies –Estate Manager, KSBI Virtual Campus –Member, SL-Faculty Learning Community –SL Birthday Celebration Stage Manager

4. Agenda Why play a game? System Requirements/Platforms supported The Game How to Win Modules – brief description Grading criteria

5. Why Play a Game? Experiential Learning –We learn by doing Intrinsic and Extrinsic Motivation Learning through Play (Gamification) It’s FUN!!

6. Chinese Proverb…. Tell me and I will forget. Show me and I will remember. Involve me and I will understand, Step back and I will act.

7. OM/SCM Games & Simulations The Red Bead Experiment POM-OM for Windows The Beer Game Distribution Game –Board version –Bob Jacobs’ Online version –Responsive Technologies’ e-Beer Game –Harvard’s Root Beer Game Harvard Simulations –Process Analytics, Project Management, GSCM, Benihana, Multiple Server Queuing, Quality Analytics

8. OM/SCM Games and Simulations Littlefield Technologies LINKS Supply Chain Game The Supply Chain Game (NCSU) Responsive Learning Technologies’ Supply Chain GameResponsive Learning Technologies’ Supply Chain Game Second Life 3D Virtual World The Fresh Connection Practice Operations

9. P374 – Honors Operations Management

10. Platforms Windows Mac iOS Android Must register on web site iOS & Android apps can access all assignments

11. The Game Clothing manufacturing company Operations Decision Maker Manage all business functions Make-to-order process Customer satisfaction: Key metric Turn-based: each turn is one week Modules: specific # of turns & objectives

12. How to Win? Run your operation as efficiently as possible Satisfy customers (Reputation) Make the most money possible

13. Modules Module 1: The Production Process Module 2: Managing Suppliers Module 3: Forecasting and Contracts –Contract = client order Module 4: Human Resources and Capacity Planning Module 5: The New Branch Module 6: Maximizing Profits

14. Simulation Scoring Point s Goal AchievedYes or No50 Net WorthHow high compared to class?20 ReputationHow high compared to class?15 Timeliness% of Contracts completed on time 15 Total Points100 How High Compared to Class : Reputation & Timeliness Top 20%100% of points Top 40%75% of points Top 60%50% of points Top 80%25% of points

15. DEMO P374 – Honors Operations Management

16. Grading Criteria Simulation Score Answers to end-of-turn questions Highest attempt will be scored by the simulation and graded Module 1: unlimited attempts Modules 2-5: 3 attempts Complete a survey at the end - Required

17. Module Contribution to Simulation Score ModulePerce nt Points Module 1 – Production Process10% 15.0 Module 2 – Managing Suppliers15% 22.5 Module 3 – Forecasting & Contracts20% 30.0 Module 4 – Human Resources & Capacity Management 20% 30.0 Module 5 – The New Branch25% 37.5 Answers to End-of-Turn Questions10% 15.0 Total Points for Practice Operations150.0

18. Sources Lee, Peggy Daniels (2009) Using Second Life to Teach Operations Management. Journal of Virtual Worlds Research. 2 (1) (http://jvwresearch.org/index.php?_cms=1249023516).http://jvwresearch.org/index.php?_cms=1249023516 Heineke, J. N. and L. C. Meile, Games and Exercises for Operations Management, Prentice Hall, Englewood Cliffs, N. J., 1995. Gilgeous, V. and M. D’Cruz (1996). A Study of Business and management games. Management Development Review 9 (1), 32-39. McGonigal, Jane, Reality is Broken: Why Games Make Us Better and How They Can Change the World, The Penguin Press, New York, 2011. Kapp, Karl M., The Gamification of Learning and Instruction: Game-based Methods and Strategies for Training and Education, Pfeiffer, San Francisco, CA, 2012.

19. System Requirements - Windows OS: 1. Operating systems: Windows 8, 7, Vista or XP. 2. Browser: Chrome, Firefox or Internet Explorer 8+ (32-bit browser for all except IE, which can run 64-bit as well). 3. Memory: 1GB System Memory 4. Processor: 2 GHz Duel-Core Processor 5. Video: 256MB graphics card or decent integrated graphics chip (Intel GMA 4500) that shares RAM. DirectX9 is required and must be DirectX 9.0c compatible. 6. Internet: 128kbit/s Cable/DSL/LAN connection per computer 7. Hard Disk Space: 500MB free 8. Direct X: DirectX 9.0c

20. System Requirements - Mac OSX 1. Operating system: Must have OS X 10.6 (Snow Leopard) or later. 2. Processor: Intel Core 2 Duo (PowerPC not supported) 3. RAM: 1GB System Memory 4. Video Memory: 256MB graphics card or decent integrated graphics chip. Must support OpenGL 1.5+ 5. Browser: Safari, Chrome or Firefox.