1. Listening
Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.
-Leo Buscaglia

2. Exam 1 is done!
Paper 2 is almost due!
A week from today

3. Take Home Points Listening is an important skill HURIER Model
You don’t need to know the percentages
Do know the ranking of skills used/taught
HURIER Model
What is comprehensive listening? Active listening? Empathic listening?
Steps of empathic listening
What is paraphrasing and the steps of it?
Why is paraphrasing both feelings and content important?

4. What does it mean to be a “good” listener?
Sally is sitting in class, listening to what Lisa is saying. Lisa asks the question about what it means to be a good listener and Sally starts thinking about people that she thinks are good listeners and why. Is Sally listening?
Talk about goals and situational context

5. Why care about listening?
Relationships
Winokur found: “the inability or unwillingness to listen is a major detriment to relationships”
Healthcare
The healthcare profession is notorious for doctors that interrupt patients within the first 18 seconds of interacting.
Leadership
Direct connection between actual leadership effectiveness and listening effectiveness (Steil & Brommelje, 2004)
Business
Executives estimate that 60% of business errors are a direct result of poor listening (Cooper, 1997)

6. Listening Contexts
We spend more time listening than any other form of communication
General Population
45% listening
30% speaking
16% reading
9% writing
College Students
55% listening
17% speaking
16% reading
11% writing

7. Teaching Communication Skills
When Learned
Extent Used
Extent Taught
Listening
1st
4th
Speaking
2nd
3rd
Reading
Writing

8. HURIER Model (partially in book)
Hearing
Discriminating, focusing, and concentrating on the right sounds
Understanding
The ability to apply meaning to the sounds that you receive
Remembering
The ability to recall what has been heard

9. HURIER Model (partially in book)
Interpreting
Consideration of context and the other person’s perspective
Evaluating
Applying personal perceptual filters to judge the merit and perspective of the message
Responding
Delivering an appropriate response to the message

10. HURIER Listening Test Take it!
Evaluating listening skills from your own perspective
Brownell, J. (2006). Listening: Attitudes, Principles, and Skill (3rd ed.). Pearson, NY. Pages 32 to 34.
This is the book I have

11. HURIER Listening Test What was your weakest/strongest area?
Why is this test not necessarily the best test of your skills?
What can you do to improve upon your weakest area?
Feedback!

12. Discussion Questions Does listening always require conscious effort?
Is response a necessary component of listening? Does it have to be an obvious response?

13. Types of Listening Comprehensive Listening Active Listening
Empathic Listening

14. Comprehensive Listening
Receiving and remembering new information
Which part of the HURIER model does this relate to?

15. Active Listening
Responding so that speakers know that you are listening
Eye contact
Nodding and smiling
Asking for clarification
Encouraging others to express their thoughts
Which part of the HURIER model does this relate to?

16. Empathic Listening Allowing a partner to talk out their problems
Don’t give advice!
Don’t be evaluative!
Offering support
Which part of the HURIER model does this relate to?

17. Improving Empathic Listening
1) Respect other’s point of view
Focus on other person, not yourself
Perspective taking
2) Make sure you fully understand what the other person said before responding
Don’t interrupt
Ask questions

18. Improving Empathic Listening
3) Check your understanding by paraphrasing
Paraphrase: an attempt to verify your understanding of a message by putting it in your own words (perception checking!)
Content paraphrase: a response that conveys your understanding of the denotative meaning of a verbal message
Feelings paraphrase: a response that conveys your understanding of a speaker’s state of mind – the emotions behind the words

19. Paraphrase Examples
Statement: “I felt really good about my revised paper because I thought the changes I made really improved my explanation. My advisor said he couldn’t really see any difference between this draft and the first.:
Content: “So, your advisor thought you hadn’t done much work, but you put a lot of effort into it and thought it was much better?”
Feelings: “It seems that you’re really frustrated that your advisor didn’t recognize the changes you made.”

20. Discussion Question
Why is it important to address feelings as well as content?

21. Try it!
“But then when I went over there, I saw him sitting with Britney! I can’t believe his nerve.”
Content paraphrase?
Feelings paraphrase?

22. When do you use paraphrasing?
When you need a better understanding of message in terms of content, feelings or both
When misunderstanding the message will have serious consequences
When the message is long and complex
When the message seems to reflect emotional strain
When talking with a non-native speaker of English

23. Empathic Listening
“I hate my physics class; everyone is smarter than I am. I’m going to fail. I don’t know why you hang around with an idiot like me.”
What is the underlying issue that you need to address as an empathic listener?

24. Take Home Points Listening is an important skill HURIER Model
You don’t need to know the percentages
Do know the ranking of skills used/taught
HURIER Model
What is comprehensive listening? Active listening? Empathic listening?
Steps of empathic listening
What is paraphrasing and the steps of it?
Why is paraphrasing both feelings and content important?

25. Listening Reflection Paper
See Canvas Assignment

26. Exam 1
Class average was a
You cannot keep your exams