1. HS-210 Medical Office Management

2. Why Medical Assisting or MOM? Why did you choose to become a medical assistant/MOM? Everyone please post a response.

3. Work Duties What are the work duties of a Clinical medical assistant (MA)? Administrative medical assistant (MOM)? Everyone, please choose one – MA or MOM – and respond.

4. About the Course Course Number and Section: HS210 – Section 3 Instructor: Shilpa Rathore, MS, RD. Start/End Dates: May 18, 2011 – July 26, 2011 Course/Seminar Day and Time : Wednesday 9:00 p.m. ET Note: If you are 15 minutes or more late for seminar, stay in the seminar. However, you must do Option 2!

5. Instructor Contact Information Kaplan Email Address: Srathore@kaplan.edu Cell Number: (609) 402-1818 AIM Instant Messenger Name: rathoreshilu@aim.com Note: DO NOT submit coursework by e-mail.

6. HS210 – Course Materials Software: Microsoft Word is required for all Kaplan Courses Text: e-text in Doc Sharing Kinn etext Ed06 Kinn Study Guide Ed06 Title: Kinn’s The Administrative Medical Assistant: An applied Learning Approach 6 th edition Title: Study Guide for Kinn’s The Administrative Medical Assistant: An Applied Learning Approach Author: Alexandra Patricia Young, BBA, RMA, CMA Publisher: Elsevier

7. Syllabus Overview Read your syllabus. It is your course guide! Keep up and submit work on time! MAKE SURE YOU UNDERSTAND THE NEW LATE POLICY FOR WORK – LATE SUBMISSION MIGHT NOT BE GRANTED! If late submissions accepted: 10% penalty if up to one week late 20% penalty if more than one week late

8. Course Description/Outcomes Course Description: This course explores procedural guidelines for accomplishing various administrative tasks in the health care setting. Topics include management of patient information, medical office software skills, and general workplace competencies of health care employees. Course Outcomes: Upon successfully completing this course, you will be able to: Perform bookkeeping procedures in a healthcare setting Perform operational functions in a healthcare setting Create and maintain patient records Use appropriate communication skills in a healthcare setting Use medical office software to perform clerical functions Explain HIPAA guidelines

9. To-Do Lists Each unit has a “To-Do List” tab Please check this tab every week to ensure you do not forget anything!

10. Academic Tools Each unit has an “Academic Tools” tab. Things that are there: Gradebook guide Writing Center information Lots more See New Science Center in Announcements

11. Discussions Choose Topic 1 or Topic 2 – not both! Check out Webliography for links. Post initial response by Saturday midnight (ET) Minimum 100 words Use reference citations Respond to at least two others Be in the discussion for three separate days No early/late/makeup discussions allowed

12. Discussions In Unit 1, there are two discussions: Introductions Unit 1 Discussion Please participate in both! Submit a picture along with your home state and your Kaplan degree program.

13. Project Rubrics The four project rubrics are located in: Unit 3 – Patient letter and two logs Unit 5 – Schedule patients plus an essay Unit 7 – Two essays and filing Unit 9 – Essay, bank deposit slip, and a PowerPoint presentation

14. Project Rubrics Please look in Doc Sharing under the specific unit to find the rubric for each project. Read and follow the rubrics. If you follow the rubrics: You will include all the needed information. You will earn a higher grade. It will make your instructor happy!

15. Doc Sharing Located at top of your course page, it is where document information is stored. Templates for projects are located here. There is a “Unit” DocSharing for each unit. All seminar PowerPoints can be found in the unit DocSharing – after the seminar.

16. Drop Box Use the drop box to submit everything! Use Check Spelling before submitting. Submitted before midnight Tuesday (ET) each week. Contact Tech Support if you are having difficulty submitting documents.

17. General Questions Make sure to send an e-mail to me if you have questions! Click on the e-mail tab in the course or use my e-mail address srathore@Kaplan.edu If it is a time sensitive question, please call me – (609) 402-1818

18. Text PowerPoint Presentations You will notice that each unit has a “Reading” section. When you click on that you will see a PowerPoint icon with the chapter listed next to the word “Reading.” These presentations were prepared by the textbook publisher. These will help in identifying the main points in each chapter.

19. National Organizations On the course home page, there is a section entitled National Organizations. Links to three organizations are there: AAMA (CMA) AMT (RMA) PAHCOM (CMM) Which is best for you? Why? Everyone please post.

20. Project 1 : There are three parts to this project. Download the rubric and templates from Unit 3 of Doc Sharing. An apology letter written in block style – 25 points A Routine Inventory and Maintenance Log – 35 points A Supply Quality Control Inventory Log – 35 points

21. Blackburn Primary Care Associates 1990 Turquoise Drive Blackburn, WI 54937 (555) 555-1234 May 17, 2011 4 spaces Dear Mr. Jones: 2 spaces Type your apology letter here. Please use a block style which means align the margin on the left. Be sincere and do not violate HIPAA by giving out any other patient’s information. The patient wants his records transferred. What do you need to tell him in this letter about that? Tell him what changes you will be making in the office to make sure this does not happen again. 2 spaces Sincerely, 4 Spaces Your name Office Manager

22. Complete the entire form! List your computer hardware at home: –Computer –Monitor –Keyboard –Printer –Modem –Router List model numbers Location is your bedroom/home What did you pay for it? How much does it cost to run the computer? Have you had maintenance done? Routine Inventory and Maintenance Log

23. Supply Quality Control Inventory Log Pretend you are ordering office supplies for your office. You must go online to an office supply store- Staples or Office Depot, etc. Choose 10 things. Complete the form. You must order more than one for five of the items. Need on hand - Currently on hand 5 3 - order 2

24. Example Calculators: $4.99 each Price per unit $4.99 Need 7 On hand 3 Order 4 @ $4.99 = $19.96 You decide: –Items (paper, ink, pencils, etc.) –Number need –Number on hand –Date received

25. Telephone Activity Leave a message for Mr. Rosen Be professional Do not violate HIPAA See the rubric Practice, practice, practice Call: (641)715-3900 See the course announcement for the extension

26. Fourth of July No seminar from July 2 nd to the 4 th No Option 2!

27. Whew! We made it through everything. Do you need a nap? This PowerPoint can be viewed in Doc Sharing under Unit 1 after this seminar has ended. Questions?