1. TRING 06-01-08 Genesys- SalesForce Adapter Salesforce.com Integration

2. Reverse Lookup 06-01-08 Target User: Knowledge Worker Lookup data using phone number –Contact information –Transactions –Location –… custom context Triggered by a telephony event –Inbound or Outbound Call –Device Ringing, Call Established … From a 3 rd party data source –Salesforce.com or MS CRM

3. MOC Custom Tab 06-01-08

4. Web Browser 06-01-08

5. Triggering Inbound Call 06-01-08

6. Call Established, SFDC Lookup Screen 06-01-08

7. Triggering Outbound Call 06-01-08

8. Call Established, SFDC Lookup Screen 06-01-08

9. SFDC Adapter System Architecture 06-01-08

10. TRING Sales Information Flexible deal structure –Product: seat license –Consulting: customization project –Service & Support: dedicated number TRING contact information –Arkady Erlikhman, technology 650-619-4985 arkady@etring.com –Ted Sanford, business 415-370-9025 tedsanford@gmail.com 06-01-08