1. EC Services – IPOSS Token Process Distributor Training Version: 2.0; Updated: 2014-04-15 Owner: pmtaylor@avaya.com

2. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 22 IPOSS Token Process Overview Gather End User data, complete Manual transmission form Check data on transmittal form with reseller Create internal Order & raise PO Accept Order Create end User FL Create SAP Support contract Register system onsite using FL Create SAP Invoice & Confirmation Buy Token Stock or Order Tokens Automatically create contract & FL Register E nd Customer, Equip, & Redeem Token Create SAP Invoice to Disti System under Coverage Old Manual Form Based ProcessNew Token Automated Process Faster to order Faster access to support Less pushbacks, Less waiting 24 Hours 5 Working Days DistiReseller Avaya

3. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 33 Token Process – Do’s and Don’ts  IPOSS Token process is intended for Front Market – New IPOSS customers  Token process cannot be used for Renewals, Recasts, Special Bids, IP Office Branch, Contact Center Offer (aka Phoenix), or complex enterprise installations.  This process will run as a parallel process to the current Avaya SME Transmittal form submission methodology for the next months and then replace the old process for all standard orders.  See FAQ Document provided for additional items.

4. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 44 IPOSS Token Process Details Configure Token Quote For IPOSS Hardware and Service Options (EC/OC) Complete Token Order to generate Tokens (Manage tokens) (EC/OC) Distribute Token to BP with IPOSS Order (EC/OC) Receive Token for IPOSS Order Create/Search for End Customer Account (Sold_to) -Associate BPLink to account -(GRT) Install and Register IPO equipment (GRT) Redeem Token for End Customer to create Avaya IPOSS Contract (GRT) Place Order to Disti for IPOSS w IPOSS “T” Material Codes (End Customer info not required) Avaya Invoice Received for Token /Contract /Sales Out Reporting Ok AVAYA (SAP): -Contract Created -Invoice Created for Disti Distributor Partner Start End

5. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 5 IPOSS & IPOSS TOKEN Services OffersServer1YPP1YRPP TOKEN3YPP 3YPP TOKEN 5YPP 5YPP TOKEN IPO RTS 8X5IP500 V2 271629271629T271677271677T271725271725T IPO RTS 8X5HP DL360G7 271630271630T271678271678T271726271726T IPO RTS 8X5 HP DL120G7 / R210 IIXL 271631271631T271679271679T271727271727T IPO C/D RTS 8X5IP500 V2 271632271632T271680271680T271728271728T IPO C/D RTS 8X5HP DL360G7 271633271633T271681271681T271729271729T IPO C/D RTS 8X5 HP DL120G7 / R210 IIXL 271634271634T271682271682T271730271730T IPO RTS 24X7IP500 V2 271605271605T271653271653T271701271701T IPO RTS 24X7HP DL360G7 271606271606T271654271654T271702271702T IPO RTS 24X7 HP DL120G7 / R210 IIXL 271607271607T271655271655T271703271703T IPO C/D RTS 24X7IP500 V2 271608271608T271656271656T271704271704T IPO C/D RTS 24X7HP DL360G7 271609271609T271657271657T271705271705T IPO C/D RTS 24X7 HP DL120G7 / R210 IIXL 271610271610T271658271658T271706271706T IPO RTS 8X5 APR NBDIP500 V2 271635271635T271683271683T271731271731T IPO RTS 8X5 APR NBDHP DL360G7 271636271636T271684271684T271732271732T IPO RTS 8X5 APR NBD HP DL120G7 / R210 IIXL 271637271637T271685271685T271733271733T IPO C/D RTS 8X5 APR NBDIP500 V2 271638271638T271686271686T271734271734T IPO C/D RTS 8X5 APR NBDHP DL360G7 271639271639T271687271687T271735271735T IPO C/D RTS 8X5 APR NBD HP DL120G7 / R210 IIXL 271640271640T271688271688T271736271736T IPO RTS 24X7 APR NBDIP500 V2 271611271611T271659271659T271707271707T IPO RTS 24X7 APR NBDHP DL360G7 271612271612T271660271660T271708271708T IPO RTS 24X7 APR NBD HP DL120G7 / R210 IIXL 271613271613T271661271661T271709271709T IPO C/D RTS 24X7 APR NBDIP500 V2 271614271614T271662271662T271710271710T IPO C/D RTS 24X7 APR NBDHP DL360G7 271615271615T271663271663T271711271711T IPO C/D RTS 24X7 APR NBD HP DL120G7 / R210 IIXL 271616271616T271664271664T271712271712T

6. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 66 Content  This document will outline the steps in EC Services for creating IPOSS Token Quote.  Scenario Options covered:  1) “Back-to-Back” or “Just in Time” Order for a specific Partner/Reseller if known at time of Quote/Order or  2) Stocking Option for Quote/Order when Partner to sell to will be determined later Note: EDI Token Orders can be submitted as an alternative to the EC Quote/OC Order process.  Please note that this is not an EC Services training. The purpose of this document is to cover the IPOSS Token quote specific screens only!

7. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 7 Access EC Services  STEP 1: Login to EC Portal via SSO and Select EC Services XXXXXX XXXXXXXXXXXXXXXXXXXXX USERNAME

8. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 8 IP Office Quote  STEP 2: Click on IP Office and Select Token Quote XXXXXXXX

9. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 9 Partner Specific Quote For a Back-to-Back or “Just in Time” order choose Option 1 to place a Partner Specific Order based on BP Link ID. For Stocking Orders (where BP is TBD) choose Option 2 and the Country and Medal Level  STEP 3: Select Business Partner from the drop down list Type in the first letters of Your Partner name for a quicker search. XXXXXXXX Business Partner XYZ - 999999 Type in Country And the Medal Level of BP

10. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 10 Hardware Details  STEP 4: Enter Partner’s Hardware Details accordingly and hit Next. –Token must match with the Partner’s hardware. Please note that a Token Quote can cover multiple pieces of hardware, if the hardware is located at the same location. XXXXXXXX

11. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 11 Generate Quote  STEP 5: Follow the steps below & note down Quote # for future reference 1. Choose from the dropdown to define correct service options. 2. Enter number of Gift Card(s) to be ordered. 3. Auto-Renew defaulted to No until future release 4. Add Email for Token delivery Multiple Emails are allowed. 5. Title the quote to your preference. Will help locate the quote easier. 6. Click Here to XXXXXXXX NO

12. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 12 Result – Token Quote Manifest  Once order is saved and configured a summary will be displayed for final validation. At this stage, quote can still be changed. Quote can be easily ordered in OC by selecting the Order Tokens option. XXXXXXXXXXXXXXXXXXX XXXXX View Quote Pricing Report (HTML or Excel)

13. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 13 Useful Features: Token Reporting  On the main EC Screen a new Token Reporting option is available to provide an overview and status of all Token orders. Reporting is the place where status of tokens are shown as Active, Redeemed, or Expired. Click on the Transaction ID hyperlink for Token Transaction Details. Will also allow you to email the Token to Your Partner. XXXXXXXXXXXXXXXXXXXXX XXXXXX

14. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 14 Useful Features: Transaction/Quote Details  Transaction Details screen will show detailed information of the ordered tokens. Tokens can be ‘withdrawn’/Expired on demand. In addition, User can re- send/Email the Token to the Business Partner from this screen as well. XXXXXX XXXXXXXX

15. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 15 Token PDF Files (Summary and Detailed) XXXXXXXX Unique Token Numbers IPOSS “T” Material Code With Partner Medal Level Suffix Hardware and Service Description

16. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 16 Sample Redemption Confirmation xxxxxxxxxxxxxxxxxxxxxxxxx 12345678

17. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 17 Summary  An IPOSS Gift Card Token Quote can be created in maximum 15 minutes.  Quote to be ordered in Order Center as per normal process.  Simple Steps: –Receive the IPOSS “T” code order from your Partner –Configure Token and provide to Partner –Partner Completes Account setup, Registration and Token Redemption –Final Confirmation sent to all parties –Invoice from Avaya to Distributor at time of Redemption (per Token) –Report on Sales Out only after Invoiced for redeemed tokens.  Automated process allows for Fast IPOSS ordering!!

18. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 18 User Guides, Videos, and FAQ  For More Details and schedule of Training sessions: –https://support.avaya.com/iposstokenhttps://support.avaya.com/iposstoken  User Guides and Frequently Asked Questions –PDF: Avaya Global Registration Tool - IPOSS Gift Card Token User Guide PDF: IPOSS Gift Card Token Quick Reference Guide - Account Creation PDF: IPOSS Gift Card Token Quick Reference Guide - Token Redemption PDF: IPOSS Gift Card Token - FAQsAvaya Global Registration Tool - IPOSS Gift Card Token User GuideIPOSS Gift Card Token Quick Reference Guide - Account CreationIPOSS Gift Card Token Quick Reference Guide - Token RedemptionIPOSS Gift Card Token - FAQs  YouTube Training Videos –Video: IPOSS Gift Card Token Quick - Account Creation Video: IPOSS Gift Card Token Quick - Token RedemptionIPOSS Gift Card Token Quick - Account CreationIPOSS Gift Card Token Quick - Token Redemption –Video: IPOSS Technical Registration of an IP OfficeIPOSS Technical Registration of an IP Office For Questions Please Contact the Avaya team Patsy Taylor: pmtaylor@avaya.compmtaylor@avaya.com Uwe Ehlert: uehlert@avaya.comuehlert@avaya.com Emi Kiss: ekiss@avaya.comekiss@avaya.com

19. BACKUP SLIDES

20. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 20 End-To-End New IPOSS Ordering Process To redeem your gift card please login to Avaya.com and follow the next steps: 1.Select Product and Services Disti orders Tokens representing maintenance coverage Partner orders hardware and Token from Disti Partner goes to AVAYA Web and performs 3 steps: a) Create Installation Site b) Register Hardware c) Redeem Token supported by AVA AVAYA SAP Automation Confirmation and invoice 1 2 3 5 a c b 4

21. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 21

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