1. FBC Spring Conference April 21, 2016

2. Flip Mellinger Using the data to improve efficiency © The Florida Benchmarking Consortium

3. Select the right comparison  Try to find similar size  Note urban or rural  Fewer plants or many more  Note treatment processes  This is why FBC beats National data

4. Select key performance indicators  What is important to you and your Board?  Cost per million gallons treated?  Operations and maintenance costs per account?  Number of water pipe leaks per 100 miles?  Number of sewer pipe failures per 100 miles?  Customer service costs per active account?  Decide what your key performance indicators are and begin to strategize.

5. Using KPIs to develop a strategic plan  Talk to your comparison group  are they really the right fit?  are they closest?  If not same number of customers, same number of plants per number of customers  Coastal or inland? Salt water issues?

6. Using KPIs to develop a strategic plan  Begin looking at how you function.  Who does it cheaper and how?  Treatment processes  Bio-solids handling  Bulk chlorine  Energy audits  Competitive bid processes  Paperwork handling – work orders  Automation opportunities?

7. Using KPIs to develop a strategic plan  Involve your staff for grass roots improvement  Identify the processes and the associated costs  They are the pros, they know best  Look for savings opportunities  Its tough to drive this from the top  Better to have full force advocating.

8. Using KPIs to develop a strategic plan  Develop a strategic plan, get Board buy in!  Don’t be afraid to show the Board your weaknesses  Develop corrective actions  Identify the costs and the projected savings  Share the plan with everyone  Implement change

9. Select comparison examples Marion County Utilities 2011 Marion County Utilities 2010 Marion County Utilities 2009 Florida Benchmarking Consortium Average Seminole County Utilities City of Tallahassee$2,844.65$2,904.36$3,561.35 $2038.61 (Counties) $2,346.19 (Cities) DNR$1,561.49

10. Set Goals & Objectives Example Continue to regionalize SCADA Implementation Greater control of plants – reduced electricity Less manpower Upgrade / modernize facilities for efficiency Reduced from 11 WWTPs to 6 – going to 5

11. Demonstrated Results Marion County Utilities 2014 Marion County Utilities 2013 Marion County Utilities 2012 Marion County Utilities 2011 Marion County Utilities 2010 Marion County Utilities 2009$2,539.82$2,694.19$2,930.72$2,844.65$2,904.36$3,561.35

12. Live Data Comparison Polk CountyCharlotte CountyFBC Counties (AVG) # Water Accounts53,55857,114147,291 Water Sold5,065,000,0003,922,000,00019,579,770,000 Water per customer (gal)94,570.3768,669.68132,932.56 Total O&M Cost Water$13,650,398.00$5,329,656.00$34,440,389.06 Cost per Account$254.87$93.32$233.83 # Wastewater Accounts36,73134,582111,059 Wastewater Treated2,017,130,0002,151,350,00019,206,692,375 Wastewater per customer (gal)54,916.2862,210.11172,941.34 Total O&M Cost Wastewater$16,843,810.00$11,128,501.00$45,705,729.77 Cost per Account$458.57$321.80$411.54

13. Comparison Point Discussion  # of Water Accounts  Amount of Water Sold  Gallons per Account  Total O&M Cost Water  Cost water per account  # Wastewater Accounts  Gallons treated  Gallons per customer  Total O&M Cost Wastewater  Cost per Account

14. Questions? Flip Mellinger flipmellinger@pascocountyfl.net