1. Online Shopping

2. Learning Objectives To learn how society has been affected by online shopping (e-Commerce)

3. What main ‘services’ do customers get from shopping online? There are others….

4. Access to Cheaper Items Websites are cheaper to run than a traditional high street shop. Some of these savings are passed onto customers.

5. Product / Price Comparison Shoppers can compare items for quality and price.

6. Available 24 - 7 Online commercial website are available all the time. You can shop when you want.

7. Express Delivery Customers can get their order the next day. There is some talk of offering same day delivery.

8. Task – Page 35

9. What Hardware is needed for shopping online? – Customers Side What is the most essential thing you will need to go on the internet?

10. What Hardware is needed for shopping online? – Customers Side Now to connect to the internet?

11. What Hardware is needed for shopping online? – Company Side How will the company run the a website?

12. What Hardware is needed for shopping online? – Company Side Wireless will be too slow, with all the data, so how will the company connect their network?

13. What Hardware is needed for shopping online? – Company Side With all these cables a simple router won’t have enough ports.

14. Task – Page 35

15. What software is needed for the client? How will the client view an online shop?

16. What software is needed for the company? Websites are hard to create, what could the company use to help them? A web authoring IDE Integrated Development Environment

17. What software is needed for the company? How will they protect themselves from hackers?

18. Task – Page 35

19. What security issues are associated with online shopping? Hackers

20. What security issues are associated with online shopping? Identity Theft

21. What security issues are associated with online shopping? How can companies protect your data? Encryption

22. What security issues are associated with online shopping? “if their credit or debit card is used fraudulently, in many countries the card company must refund them”.

23. Task – Page 36

24. Cheaper running costs than a normal shop. Advantages to the Shops

25. Potential International Customer Base Advantages to the Shops

26. Easily contact customers about offers. Advantages to the Shops

27. Being open for business 24/7: with automated order and payment processing, sales can be made at any time, and customers can buy when it suits them. Advantages to the Shops

28. Greater flexibility: an online store can be updated instantly and as often as you like eg., to promote a ‘deal of the day’ on your front page, without the need for expensive printed display material. Advantages to the Shops

29. Disadvantages to the Shops Start up cost – businesses will normally need to pay out a lot of money to have their websites professionally designed and developed.

30. Disadvantages to the Shops Website downtime – if the website goes down, no one will be able to purchase anything meaning the company are making no money.

31. Personal touch – no personal contact with the customers means it may be harder to get repeat orders. Disadvantages to the Shops

32. Online Fraud – a lot of online fraud, means there is a risk of losing money on sales.

33. Task – Page 36

34. Items are usually cheaper online because warehouse and staff costs are lower, and because shops that only operate online want to attract and keep customers. Advantages to the Customers

35. Customers can shop at a convenient time for them. Advantages to the Customers

36. Customers can shop at their favourite shop even when they are miles away. Advantages to the Customers

37. Food shops can remember the customer’s shopping list and favourite brands, and deliver at a time to suit them. Advantages to the Customers

38. Customers can shop around without having to spend time and money travelling around different shops. Advantages to the Customers

39. The Internet allows customers to look at a wide range of shops all around the world. Advantages to the Customers

40. Many main street shops can only stock items from a few manufacturers because of space and cost constraints. Advantages to the Customers

41. security concerns surrounding payment by credit card over the Internet Disadvantages to the Customers

42. not being able to physically inspect the goods before purchase Disadvantages to the Customers

43. goods getting damaged during transport Disadvantages to the Customers

44. goods not arriving in time or at all Disadvantages to the Customers

45. concerns over what information retailers are storing about customers, eg buying habits Disadvantages to the Customers

46. Task – Page 37