1. Introduction to ICT statistics in Denmark Armenia Twinning 2011 Component F – Information Society, 2 – 6 May Statistics Denmark Martin Lundo mlu@dst.dk www.dst.dk/it

2. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 2 The presentation 1. ICT statistics in general 2. ICT usage in enterprises 3. ICT usage in the public sector

3. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 3 ICT statistics in general Framework of the information society Background and milestones Regular statistics User needs and dissemination Financing and organisation

4. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 4 Framework of the information society

5. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 5 Background and milestones 1973Computer census (’73, ’75) 1996Nordic conference in Stockholm on user-needs 1998Nordic methodological projects - Definition of ICT sector - Model survey on ICT use in enterprises ICT use in enterprises 2001ICT use in households 2001ICT use in the public sector 2002ICT services export 2004ICT investments 2007ICT skills in the population

6. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 6 Regular surveys in 2011  ICT use in households  ICT use in enterprises  ICT use in the public sector  Product statistics for ICT-consultancy (products, exports, customer types)  ICT investments

7. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 7 Registerbased ICT statistics  ICT classifications ICT sector ICT products ICT skills  Merge of register variables with ICT surveys enterprise statistics population register  Published in thematic publications

8. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 8 How did we manage to expand the statistics?  Economic support from Ministry of Research + Nordic Council of Ministers  Inspiration from international work  Extensive use of registers and classifications  ’Strategy for statistics on the Information Society and the Knowledge-based Economy’ Cooperation with important users Identify most important needs

9. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 9 Financing and service contracts  From full to partly grant financing Ministry of Research EU Nordic Ministry Council State budget, Stat. Denmark from 2004 Service contracts

10. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 10 User needs  International needs and requirements - Covered by following the guidelines etc. - Participating in international work to monitor changes in needs  National political needs - ICT Policy plans often evaluated by data from statistics Denmark - Close and continuous cooperation with the users  Extra national questions in the surveys

11. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 11 Cooperation EU OECD Stat. DK Denmark Business Development Internationally Min. of Research Tele- comm. Auth. Research institutes The Nordic countries UN ’Digital Taskforce’

12. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 12 International cooperation  A part of the IS regulation Working groups Taskforces  OECD expert groups  Nordic projects methodological publications  Twinning projects: Lithuania (manual on knowledgebased economy) Bulgaria (ICT investments and usage) Armenia (ICT usage in enterprises)

13. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 13 Organisation of Statistics Denmark

14. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 14 Dissemination of data  Statistics Denmark’s own publications - One annual publication for each survey - News letters - ‘Statistical bank’  Contributions to thematic publications - ‘The digital Society’ (Ministry of Research) - Previous: Nordic and Baltic publications  Danish data in international publications - EUROSTAT and OECD

15. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 15 Our experiences with ICT statistics  A cross-cutting area, covered by specific and general statistics  A moving target: frequent changes in contents  Many international relations harmonisation and development service tasks  Cooperation with other divisions in Stat. DK  Updated statistics vs time series data collection dissemination  Requirements to dissemination Broad user group Coherent definitions The figures do not speak for themself

16. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 16 ICT usage in Danish enterprises

17. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 17 About the survey  Annual survey from 1998  Main financing 1998-2002 by Ministry of Science 2003- by Statistics Denmark and EU ’extra modules’ by Ministry of Science  International cooperation  Integrated with Eurostat survey

18. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 18 Survey design  Web form + postal questionnaire  Adressed to the ICT managers  Mandatory  2-3 written reminders  Response rate 2010: 98%  Gross sample: ca. 4200  Coverage: Enterprises with 10+ employees In private city industries (most of Nace 10-82)

19. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 19 Timeline 2011 survey  Preparing questionnaire and sample:Nov-Feb  Send out and reminders:Feb-May Send out:28 Feb 1. reminder: 29 March 2. reminder: 8 April Telephonic reminder:2-15 May Recommended letters:18 May Police involvement:June Scanning of paper questionnaires:Feb-May  Dataset/editing, analysis, deliveries: June/July  Publication:Aug-  Eurostat datatransmission:Sep

20. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 20 Response rate vs ICT-use Difference between answers received before and after reminder Danish enterprises 2000. Survey population covers enterprises with 5+ employees.

21. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 21 The questionnaire  Based on Eurostat model questionnaire design principles: modular structure allowing features to be updated questions are formed in a general way based on a qualitative approach respondent burden minimized by use of filters etc.

22. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 22 Contents Examples of variables  Access to the internet  Share of Internet users  Use of internet  Local net (LAN/WLAN)  Barriers to ICT  Home page  Intranet  Extranet  E-commerce  E-business EU themes 2008: E-business 2009: E-commerce 2010: ICT-security 2011: E-government 2012: Mobile internet use

23. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 23 Examples of national additions compared to Eurostat  E-learning  ICT skills  Green ICT (e.g. video conferences)  Percieved effects from ICT projects  Assesment of public sector websites  Effect from ICT projects  ‘Green ICT’

24. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 24 Enterprises with broadband connection. 2010 87 86 84 86 94 89 84 87 93 97 43 42 37 40 70 52 35 44 59 74 0 20 40 60 80 100 AllManu- facturing Con- struc- tion Trade and transp. Info. and comm. Business service and finance 10-1920-4950-99100+ BroadbandOf this mobile broadband Pct. IndustryNumber of employees

25. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 25 Access ways to the internet 18 20 31 43 65 010203040506070 Traditional modem or ISDN Other mobile internet connection Other fixed internet connection Mobile broadband ADSL o.l. Pct.

26. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 26 Use of registerbased data  Name and adress  Background variables Industry No. of employees Turnover or other economic data  For sampling and mailing  Raising results to totals: Number of enterprises Number of employees Turnover  Analysis and tabular breakdown

27. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 27 Development of the user needs … Readiness Intensity Effect Time Activity level of ICT usage

28. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 28 … changing from new technologies Readiness Intensity Effect Time Readiness Intensity Effect Readiness Intensity Effect indicator A indicator C Activity level of ICT usage

29. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 29 Users and Application  Users: Ministries, industry trade associations, the press, private companies and students.  Areas of use: Publications, international comparisons, private market analysis, reports at institutions of higher education etc.

30. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 30 Publications  Annual report  New letters  ’The Digital Society’  Statistical bank  Specialised analysis by industry (e.g. ICT sector) by size group (e.g. SME) Regionalised by ICT usage (e.g. ICT security x e-commerce) by economic data (productivity)

31. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 31 6/11/2016 31 Use of ICT in the public sector

32. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 32 A part of the information society ICT industry Citizens Enterprises ICT supply ICT demand Authorities

33. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 33 About the survey  Specialized survey  Mailed questionnaire + web form  Coverage: State, regions, municipalities (205 units)  Voluntary (71% in 2010)  100% externally financed  Annual change of contents Frame conditions  strategies, mangement, barries, effect, compliance with national standards (formats, architecture), expenditures Themes  e.g. ICT security, ‘green ICT’

34. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 34 National experiences  Survey adresses special needs  Complexity of the public sector Not always comparable to enterprises No international standards (structural differences between countries) Difficult to identify and delimit the units and the public sector as a whole Reporting units may be disconnected from the statistical units

35. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 35 Use of video conferences. 2010 Enterprises, 2010 14% (47% of enterprises with 100+ employees)

36. Armenia Twinning 2011 Component F – Information Society, 2 – 6 May 36 Thank you for your attention!