1. CISCO VOIP Training WUHSD Information Technology Dept. VOIP Training Guide v1 www.wuhsd.k12.ca.us/tutorials www.wuhsd.k12.ca.us/tutorials

2. Important Must Knows About VOIP Phone jacks are no longer used, voice and data both go through your internet jack. Your computer’s internet line is now connected through the phone, if the phone is disconnected or powered off then your internet WILL NOT WORK The VOIP phones are married to the network jack location, so DO NOT move your phone to another room because IT WILL NOT WORK. Place in an Assist work order if you are having trouble with anything on the phone or if you need make display name/room changes.

3. Button Overview

4. Placing a Call

5. Ending Calls Answering Calls

6. Using Hold & Resume Switching Between Calls (Multiple) Each line can have up to 4 calls per line. You can switch between calls by using the navigation button to highlight the call on the screen.

7. Transferring Calls Transferring a Caller Straight to Voicemail

8. Conference Calls 3 Minimum / 16 Maximum Callers on the Line

9. Forwarding Your Calls Forward your line straight to Voicemail? Press “CFwdALL” softkey button and then enter 1499. To undo this, simply press the “CFwdAll” button again and it return to normal. Forward your line to another number (inside or out of the district)? Press “CFwdALL” softkey button and then enter in the 4 digit extension #. If you want the call to go to an outside number (cell), make sure you press 9 before the area code & phone number. To undo this, simply press the “CFwdAll” button again and it return to normal.

10. Office Specific Features Call PickUp – Allows another person in the office the option of picking up a co-workers line. Call Park – Allows a user to “park” a call so that it can be retrieved on another phone perhaps in another room location.

11. Bells & Whistles Ringers & Tones Adjusting the Screen Settings

12. Bells & Whistles Call Logs – Your phone maintains call logs that contain records of your missed, placed, & received calls.