1. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 1 Communicating in a World of Diversity

2. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 2 Communication in a Diverse World The Concept of Diversity Intercultural Communication Individual CharacteristicsCultural Backgrounds Personal ExperiencesCultural Differences

3. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 3 Opportunities in a Global Marketplace CustomersCustomers Labor Sources Job Possibilities

4. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 4 Advantages of a Diverse Workforce Connecting with Customers Connecting with Customers Expanding the Talent Pool Expanding the Talent Pool

5. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 5 Challenges of Intercultural Communication Values and Beliefs Nonverbal Signals Employee Motivation Employee Communication Harmony and Cooperation Perception Patterns Language Usage

6. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 6 Enhancing Sensitivity to Culture and Diversity Other Business Cultures Variations in a Diverse World Ethnocentrism & Stereotyping The Concept of Culture The U.S. Business Culture

7. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 7 The Concept of Culture SymbolsAttitudes BeliefsExpectations ValuesNorms Shared System Behaviors Rules Priorities

8. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 8 Characteristics of Cultures Cultural Assumptions ThinkingBehavingCommunicating AutomaticAutomaticCoherentCoherentCompleteComplete

9. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 9 Negative Cultural Attitudes EthnocentrismEthnocentrism XenophobiaXenophobia StereotypingStereotyping

10. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 10 What Is Cultural Pluralism? Accepting Multiple Cultures AvoidingAssumptionsAvoidingAssumptionsAdmittingDistinctionsAdmittingDistinctionsAvoidingJudgmentsAvoidingJudgments

11. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 11 Recognizing Variations in a Diverse World Contextual Legal and Ethical Legal and Ethical Social Nonverbal Signals Nonverbal Signals Gender Age Religion Ability

12. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 12 Cultural Context Decision-Making Practices Problem-Solving Techniques Negotiating Styles Low Context Low Context High Context High Context

13. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 13 Legal and Ethical Behavior Seek Mutual Ground Withhold Judgment Respect Differences Send Honest Messages

14. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 14 Work and Success Roles and Status Use of Manners Concepts of Time Future Orientation Openness and Inclusiveness Social Behavior Differences

15. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 15 Nonverbal Differences FormalityFormalityPosturePosture Eye Contact FacialExpressionsFacialExpressions TouchingTouchingPersonalSpacePersonalSpaceGreetingsGreetings

16. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 16 Differences in Age Youth-Oriented Senior-Oriented Multi-Generational

17. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 17 Gender Differences Existing Workplace Cultures Styles of Communication

18. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 18 Religious Differences Personal Beliefs Workplace Issues

19. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 19 Ability Differences Assistive Technologies Customers Colleagues Employees

20. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 20 Personal Biases Patience and a Sense of Humor Patience and a Sense of Humor Tolerance, Flexibility, and Respect Tolerance, Flexibility, and Respect The “Golden Rule” Adapt to Other Cultures

21. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 21 U.S. Business Culture Individualism Equality Time and Schedules Time and Schedules Religious Beliefs Religious Beliefs Privacy and Personal Space Privacy and Personal Space Communication Styles Communication Styles

22. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 22 Improving Intercultural Communication Studying cultures and languages Respecting communication styles Speaking and writing clearly Listening carefully to others Using interpreters or translators Helping others adapt to your culture

23. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 23 Studying Other Cultures Social Customs Clothing and Food Political Patterns Religion and Social Beliefs Business and Economics Ethics, Values, and Laws

24. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 24 Learning Languages FacilitateCommunication Promote Business Relationships

25. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 25 Respecting Communication Preferences Degree of Formality Level of Directness Writing or Speaking

26. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 26 Writing Clearly Clear Language Transitional Elements Numbers and Dates Humor and Culture Conciseness International Addresses Slang, Jargon, or Idioms Audience Expectations

27. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 27 Speaking and Listening Intercultural Conversations Speaking with Others Listening to Others

28. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 28 Translators or Interpreters ComputersComputers Human Beings Cultural Context Nonverbal Cues Interpretation Words and Phrases Gist of the Message Translation

29. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 29 Helping Others Adapt Offer Useful Advice Simplify the Process BusinessCommunicationBusinessCommunication

30. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 3 - 30 Communicating in a World of Diversity