2.  Management system put your plan on plat form that can be mange as request’s within approval process and controlled by SLA / SLM ( service level agreement / service level management )

3.  1- Categories, Sub categories & third level category.  2- SLA / SLM ( service level agreement / service level management )  3- Request management  4- change management  5- problem management  6- Reports : full customize reports that can meager the performance of the employee section department and project.  7- Dashboard.  8- Email notification’s.  9- suppler information.  10- News.  11- Knowledge Base  12- Automatic routing rules.

5. Ticket Management is a powerful system that manages and supports processes from the beginning to resolution, while keeping the users informed every step of the way. The Ticket Management system keeps track of user’s history, activities, or status updates, all interactions, or other designated criteria, and it can be customized to suit the need of your industry and daily activities.

6. Customizable Notifications comes with a set of predefined notifications triggered by specific events, such as new ticket submission, service record changes, and more. The notification content and layout are fully customizable to include all the relevant data needed. Notifications support application variables and HTML code.