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Published byRoberta Adams Modified over 9 years ago
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Workplace Violence With Craig Bidois
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“any incident in which an employee is abused, threatened or assaulted by fellow employees or by a member of the public in circumstances arising out of the course of his or her employment.” Workplace Violence
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Significant Hazard Workplace Violence
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Massey University study- 2012- Workplace Violence have found relatively high levels of reported workplace violence in high- risk sectors, notably health and public administration.
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Of the 93 Workplaces who took part in the survey 30% had some form of specialist training to help mitigate violence
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Workplace Violence Staff Personal Safety Field Staff Face to Face contact
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Face to Face Staff
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Field Staff
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Who gets trained in this already? Library staff Customer service staff Compliance Team Licensing inspectors Building inspectors Harbour Masters Life Guards General Practitioners Family GP medical clinic staff Nurses
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What is personal safety?
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Being awareof your surrounding environment, the people in it and how to react if your safety is compromised
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What If......
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The law: assault “The act of intentionally applying or attempting to apply force to the person of another, directly or indirectly, or threatening by any act or gesture to apply force to the person of another, if the person making the threat has or causes the other person to believe on reasonable grounds that he has present ability to effect his purpose.” Crimes Act 1961, Section 196
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The law: self defence “Everyone is justified in using in the defence of himself or another, such force as in the circumstances as he believes them to be, it is reasonable to use.” Crimes Act 1961, Section 48
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Excessive force….
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Radar
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Flat Line Moel of De-escalation
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Communication 55% Kinesics Body language 38% Vocals Volume, tone 7% Words The message Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information.
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What is Body language Body language is technically called kinesics Very important for management and leadership where communication can be seen and observed Observing body language – signals are being observed even if no words are used
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Body Language works both ways! Your body language reveals your own feelings and true meaning to others Other peoples body language reveals them
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Mirroring Creates a rapport, empathy, trust
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How to tell a lie?
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Danger signs RaisingVoice Increase in Swearing Finger Tapping/Pointing 1000 yard stare Fist clenching Rocking backwards and forwards
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Self preservation techniques
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Keep a safe distance
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Questions?
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